Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Great customer service and my daughter and I loved our jewelry!”

Posted 1 year ago

Thank you so much for the 5 star rating! We are so glad that you and your daughter were pleased with the jewelry and our customer service! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“The lettering and construction of the urn was well-made. The process was very easy. I would highly recommend and am thankful for your service and product.”

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Posted 1 year ago

Hi, Thank you so much for your thoughtful and generous review. We are deeply honored to have been able to assist you during this time and provide an urn that meets your expectations. We take great pride in the quality of our products and the workmanship that goes into them, and your acknowledgment of the construction and the lettering means a lot to us. Knowing that you found the process easy and that you would recommend us is truly the best praise we could hope for. Thank you once again for your kind words. Your satisfaction is our highest priority. Susan Fraser

Posted 1 year ago

“The urn was even more beautiful in person! The quality is better than I expected. It was packaged with so much care and shipped quickly. I would 100% recommend!!”

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Posted 1 year ago

Hi Catherine, Thank you for your heartfelt review and recommendation! We are truly delighted to hear that the urn exceeded your expectations in terms of both beauty and quality. Our team puts a great deal of thought and care into each product we provide, and we're pleased that it resonated with you. We're also glad to hear that the packaging and delivery met your standards. We understand how important it is for our products to arrive promptly and safely, particularly during such a significant time. Thank you again for your trust and kind words. Your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance or support. Susan Fraser

Posted 1 year ago

“I purchased the shotgun shell urn for my husband's cremations. It is beautiful! The only issue is that it could be a little bigger.”

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Posted 1 year ago

Hi Shana, Thank you for taking the time to leave your review! We're glad to hear that you found the shotgun shell urn beautiful and appropriate for your husband's final resting place. We understand your concern about the size of the urn and we're sorry to hear that it didn't meet your expectations. We do have different options available, and we would be more than happy to assist you in finding the right urn for your needs. Please feel free to reach out to our customer service at any time. Again, thank you for your feedback. We appreciate your input as it helps us to improve our products and services to better meet the needs of our customers. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Great service”

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Posted 1 year ago

Hi James, Thank you for your succinct and impactful review. We are thrilled to know that our service left a positive impression on you. We believe that great service is key to ensuring the satisfaction of our customers, and your feedback is the affirmation that we are heading in the right direction. We are grateful for your support and will continue to strive for excellence in all that we do. Please don't hesitate to reach out if you have any further needs or questions. Susan Fraser

Posted 1 year ago

“The Urn is everything I asked for and I visioned”

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Posted 1 year ago

Hi Helene, Thank you so much for your kind words and positive feedback. We are thrilled to hear that the urn is everything you asked for and envisioned. Our goal is to provide products that are not only high-quality, but also resonate with our customers on a personal level. It's extremely rewarding to know that we've achieved this in your case. We appreciate your support and are here to assist you anytime in the future. Please don't hesitate to reach out if you have any more needs or questions. Susan Fraser

Posted 1 year ago

“It was easy to order. It was a nice little urn to do exactly as we wanted it for. I would order again . But not in all hurry.”

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Posted 1 year ago

Hi Connie, Thank you so much for your positive feedback. We're delighted to hear that you found our ordering process easy and that the urn met your needs perfectly. Our goal is to create a seamless and stress-free experience for our customers, especially during such emotionally challenging times. We understand and respect your sentiment about not being in a hurry to order again. Whenever you need us, please remember that we are here for you and ready to assist in any way we can. Thank you once again for your kind words and for choosing our company. We truly appreciate your trust in our services. Susan Fraser

Posted 1 year ago

“Already have recommended your company and the urns. They are perfect and so very, very affordable.”

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Posted 1 year ago

Hi Shirley, We are deeply touched by your positive review and grateful for your recommendations. Knowing that our urns are appreciated and found to be perfect and affordable by our customers is truly heartwarming. We strive to offer products that are not only high-quality, but also accessible to everyone. Your words validate the hard work and dedication we put into each item. We are fortunate to have customers like you and we look forward to serving any additional needs in the future. Thank you again for your kind words and support. Susan Fraser

Posted 1 year ago

“Urn was beautiful! Just what we wanted. Very good quality. Fed ex could have done better with delivering it on time. But it all worked out!”

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Posted 1 year ago

Thank you so much for giving us a 5-star rating, Kristi! We're so glad to hear that you were pleased with the urn - it is a beautiful piece! We appreciate your feedback and understanding with regards to the Fed Ex delivery issue - it's not ideal, but we are happy that it all worked out in the end! Thanks again for taking the time to review In The Light Urns. Take care! Susan Fraser

Posted 1 year ago

“These urns are not only beautiful but very durable and affordable. Amazing customer service as well. So happy I found them.”

In The Light Urns 5 star review on 6th June 2023

Helpful Report

Posted 1 year ago

Hi Alyssa, Thank you so much for your wonderful review and for sharing photos of the urn you've chosen. We're thrilled to hear that you found our urn beautiful, durable, and affordable - these are the qualities we always strive to deliver in our products. Moreover, it's heartening to know that our customer service lived up to your expectations. We deeply value your satisfaction and it's our top priority to provide the best service to our customers. Your kind words and positive feedback motivate us to continue offering high-quality products and excellent customer service. Should you or your loved ones need any further assistance in the future, we're just a call or message away. Thank you once again for choosing us and for sharing your experience. Susan Fraser

Posted 1 year ago

“I was very happy with the Memorial Tube ash Pendant that I purchased. It arrived before the projected date, was exactly what I expected and worked beautifully for my project - Heartbeat in a bottle. Every time I wear it, I have been complemented on the necklace. The website was easily maneuverable. I am a very satisfied customer. Diane Mussi”

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Posted 1 year ago

Thank you so much, Diane, for the awesome 5-star rating of In The Light Urns! We are pleased to hear that you were very happy with the Memorial Tube ash Pendant you purchased, as it arrived before the projected date and worked beautifully. We are so pleased that you were able to navigate the website with ease and that you were a satisfied customer. We are grateful for your kind words! Susan Fraser

Posted 1 year ago

“Thank you for making this a seamless process, with all the care obvious in the packaging. Thank you.”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns. We appreciate your kind words and are glad you enjoyed the seamless transaction and were touched by our care for the packaging. Thank you for your support! Take care! Susan Fraser

Posted 1 year ago

“It was so easy to place an order.. the piece came on time and it was beautiful”

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Posted 1 year ago

Thank you so much, Adam, for giving In The Light Urns a 5-star rating! We're glad to hear that it was easy to place an order, and that the piece arrived on time and was beautiful. We greatly appreciate your kind words! If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“Our mother passed away in December and our father wanted an urn that they could be together when he passed away. Not many options. These urns are absolutely beautiful! The hearts signifies their love for one another. The base is a perfect way to unify the urns together! The urn and base is made of high quality material. They came well wrapped and packaged. I would highly recommend. I also called the customer service line for help with one of one of the urns in reference to engraving since my father is still living. They were wonderful to work with!”

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Posted 1 year ago

Thank you so much for your 5 star rating. We are delighted that our In The Light Urns could be the perfect way for you and your family to remember your parents' love for one another. We truly appreciate your kind words and that you took the time to call our customer service line. Thank you again for your review! Take care! Susan Fraser

Posted 1 year ago

“The urn is beautiful and the writing looks very elegant. Delivery was exceptionally quick. Very satisfied with The Light Urns. Thank you. Sandra Hunsinger”

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Posted 1 year ago

Hi Sandra, Thank you so much for taking the time to leave this wonderful review. We're delighted to hear that you were pleased with the beauty and elegance of the urn and the inscription, as it's our aim to provide a meaningful and respectful tribute to your loved one. Your acknowledgment of our fast delivery times is much appreciated as well, as we strive to provide not only quality products, but also efficient service to ease any stress during this difficult time. Your satisfaction is our top priority, and it's heartening to know we met that mark with you. Please do not hesitate to reach out to us if you need any further assistance. Thank you for choosing The Light Urns. Susan Fraser

Posted 1 year ago

“Problems I encountered were my fault for ordering the wrong urn initially. The staff was very helpful in getting the matter resolved.”

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Posted 1 year ago

Hi John, Thank you for taking the time to share your experience with us. We understand that selecting the right urn can be a complex process and mistakes can happen. It's our utmost priority to make this process as simple and stress-free as possible for you. We're delighted to know our staff could assist you promptly and effectively in rectifying the issue. Your satisfaction is what motivates us to keep delivering excellent service. Thank you for choosing us during this important time, and for acknowledging our team's efforts. We're here to support you should you need anything else in the future. Susan Fraser

Posted 1 year ago

“Arrived quickly and correctly. They contacted us to confirm the order with questions which we were very glad because during the process and stress of the situation we made a mistake on our order. We would recommend using this company regardless of selection due to accuracy, quickness and understanding provided to our family.”

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Posted 1 year ago

Hi, Your kind words mean a lot to us. We understand that times of loss are challenging and stressful, and we're glad we could assist in making the process a bit smoother for you. Your satisfaction is extremely important to us and it's heartwarming to know that our dedication to accuracy, speed, and understanding has been recognized. We appreciate your recommendation immensely. Thank you once again for taking the time to share your experience. Susan Fraser

Posted 1 year ago

“Came quicker than expected”

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Posted 1 year ago

Hi, We're thrilled to hear that you received your urn ahead of schedule! We understand how important time is to our customers, and we always strive to provide the best and fastest service possible. Thank you for acknowledging our efforts. We appreciate your positive feedback and we're here for any further needs you might have. Susan Fraser

Posted 1 year ago

“The urn is beautiful! Very easy site to order on. So grateful I found this site! Great service and beautiful product!”

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Posted 1 year ago

Hi Melody, Thank you for your heartening review! We are truly glad that you found our site and are satisfied with both our service and the beautiful urn. It's great to hear that our website was easy to navigate and that the ordering process went smoothly for you. Our team works diligently to ensure a seamless experience for all of our customers, and your positive feedback is deeply appreciated. Your satisfaction is our highest priority, and we're here to assist you should you need anything further. Thank you once again for your kind words. Susan Fraser

Posted 1 year ago

“It was easy to pick out and order exactly what I wanted. I ordered the drum necklace with birthstone, wing and name tag. The quality is excellent and the engraving is perfect. All are bright and shiny looking like sterling silver. My only qualm is that the bale on the drum is not as large as the bales on the other pieces. I did not order the chains because I need 14 to 16 inch chains. I do like the larger bales because the ends of most chains are slightly too large to fit through smaller bales.”

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Posted 1 year ago

Hi Vicktoria, Thank you so much for your thoughtful and detailed feedback. We're thrilled to hear that you found the ordering process easy and that the drum necklace with the birthstone, wing, and name tag met your expectations in terms of quality and engraving. We appreciate your constructive observation regarding the size of the bale on the drum. Your feedback is important to us, and we will certainly take it into consideration for future product development and improvement. Our ultimate goal is to make sure our products meet the needs and satisfaction of all our customers. Thank you again for your feedback, take care! Susan Fraser

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews