Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“The necklace I received is so beautiful and personal for me! Even the family members that have urn necklaces saw mine and felt like they’d really like to switch out for this one!!! Especially because of the personalized engraving! It makes it so much more special and the quality so far is great! I’m hoping to have this necklace for years maybe the rest of my life without having to replace it! It’s beautiful work! And I get to keep someone who means a lot to me very close at all times! I highly recommend In The Light Urns and will be buying another necklace from them again soon for my son! Shipping was not bad it came within about 10-12 days to my house!”

In The Light Urns 5 star review on 21st June 2023

Helpful Report

Posted 1 year ago

Hi Jada, We are profoundly moved by your touching review. Knowing that our urn necklace has brought you a sense of comfort and connection during this difficult time is deeply meaningful to us. Your recognition of the beauty, quality, and personalized engraving reaffirms the effort we put into our products, and we're delighted that it has made your necklace feel even more special. We craft each piece with the hope that it will serve as a lasting tribute, and it is our sincerest wish that this necklace brings you cherished memories for many years to come. We are also thrilled to know that you plan to purchase another necklace for your son and that your family members have expressed interest in our designs. This is the highest compliment we could receive. We thank you for your patience with our shipping process and appreciate your positive remarks about it. We always strive to ensure our products reach their new homes in a timely manner. Once again, thank you for your highly recommending us. We are here to assist you whenever you need us and look forward to serving you again soon. Susan Fraser

Posted 1 year ago

“Very professional”

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Posted 1 year ago

Hi Tanya, Thank you for your concise yet powerful feedback. It means a lot to us to hear that you found our service professional. Professionalism is at the heart of what we strive for – both in our products and our customer service – so your recognition of that is greatly appreciated. Your satisfaction is our top priority, and we are grateful for the trust you have placed in us. Please know that we are here to assist you at any time, should you need our services in the future. Thank you once again for your kind words. Susan Fraser

Posted 1 year ago

“the ordering and the delivery were better than expected!!! Thank you!”

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Posted 1 year ago

Hi Therese, Thank you for taking the time to leave us such wonderful feedback. We are absolutely thrilled to hear that your ordering and delivery experience with us exceeded your expectations! We strive to offer our customers the best possible service, from the moment they visit our website to the delivery of their chosen items, and your comments affirm our efforts in this area. Your satisfaction is our top priority, and knowing we were able to meet and exceed your expectations is truly rewarding. Once again, thank you for your kind words and for choosing our services. Should you require further assistance or have any future needs, please do not hesitate to reach out to us. Susan Fraser

Posted 1 year ago

“The item was perfect for what you carry. It would be nice if there was more of a selection of (tractors) transport trucks and their trailers. I know there’s probably not at huge demand on certain types but a tractor and tanker combo is what I would of selected for my Uncle. Thank you!”

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Posted 1 year ago

Hi Terry, We greatly appreciate your positive feedback and are delighted to hear that our product met your expectations. We understand and value your suggestion about expanding our selection to include more variety, such as tractor and tanker combinations. Our goal is to provide a comprehensive range of options that cater to the unique tastes and preferences of our customers. Which is why we do offer custom 3D printed urns of all shapes and sizes. Please contact us if you are interested in something along those lines and we can offer a more specific pricing quote. Your input is valuable to us, and we'll definitely consider it as we look into expanding our offerings in the future. We thank you for helping us better understand what our customers are looking for, and we hope to be able to provide a wider array of choices that include more types of vehicles that are readily accessible. Thank you again for your feedback and for choosing our services. Please feel free to reach out at any time if you have further comments or suggestions. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Everything was easy to do once we picked out the urn.”

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Posted 1 year ago

Hi Christine, Thank you so much for your positive feedback. We are thrilled to know that you found the process easy and straightforward after selecting your desired urn. We aim to provide a seamless experience for our customers during such sensitive times, and your comments assure us that we're on the right track. If you have any further needs or questions, please do not hesitate to reach out to our customer service team. We are always here to assist you. Susan Fraser

Posted 1 year ago

“The urn is exactly as expected, thank you. I also purchased a keepsake bracelet for ashes. The bracelet was too large for me and is being exchanged. So appreciate this great service.”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you for taking the time to leave us your valuable feedback. We are pleased to know that the urn met your expectations and you found it to be exactly as described. However, we are sincerely sorry to hear about the inconvenience you have experienced with the keepsake bracelet. Our intention is to provide a universal fit with the "one size fits all" description, but we understand that it doesn't meet everyone's needs. We value your feedback and will use it to review our product descriptions to ensure that we provide more precise sizing details in the future. In the meantime, We have contacted you personally in regards to this matter. We are more than happy to discuss possible solutions such as an exchange, return, or perhaps even a modification if feasible. Once again, we apologize for any disappointment caused and we look forward to assisting you further. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Just what I wanted. Made beautifully my husband would of loved it❤️”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so pleased that you liked the In The Light Urns and that it was "just what you wanted"! We appreciate your kind words about how beautifully made it was, and we are sure your husband would have loved it. Thank you again for your wonderful review! Take care! Susan Fraser

Posted 1 year ago

“Beautifully crafted. I will always have my sister with me.”

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Posted 1 year ago

Thank you so much for your kind words and five star rating, Susan! Your review means so much to us and it's so meaningful to see the impact our urns have — Thank you again for your review with us! Take care! Susan Fraser

Posted 1 year ago

“Fast delivery nice product”

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Posted 1 year ago

Thank you Michael for your 5 star rating - we really appreciate it! We're glad that you were pleased with the fast delivery and the nice product. Thank you again for your support! Take care! Susan Fraser

Posted 1 year ago

“My daughter passed away and was cremated. I ordered a urn necklace and it is absolutely beautiful. I couldn’t have asked for a prettier piece of jewelry. Thank you♥️”

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Posted 1 year ago

Hi Lisa, First and foremost, please accept my deepest condolences for the loss of your daughter. Such a loss is immeasurable, and my thoughts are with you during this difficult time. I am truly touched and humbled to know that the urn necklace has brought some comfort and beauty to commemorate your daughter's memory. It is heartwarming to hear that you find the piece to be as special as you had hoped. At in the light urns, we understand the significance of the items we create, especially when they are used to honor the memory of a loved one. It means a great deal to us that our product has had a positive impact during this delicate period in your life. Please do not hesitate to reach out if there is anything more we can assist you with, or if you need someone to talk to. We are here for you. Wishing you peace and strength. Susan Fraser

Posted 1 year ago

“The urn is beautiful! I'm so happy I found this site. I didn't want to settle for just anything and I found the perfect urn. Thank you”

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Posted 1 year ago

Thank you so much Jonathan for your 5 star rating of In The Light Urns! We are so pleased that you were able to find the perfect urn here and that you weren't left settling for anything less. Knowing that you are pleased with our selection and services means everything to us here at In The Light Urns. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“We lost our newborn son last month and ordered an urn through this company. The order shipping is very quick which was a huge plus for my husband and I. The first order came damaged. I reached out to customer service and they immediately replaced it. It was an incredibly easy process too. I would recommend this company to anybody.”

Helpful Report

Posted 1 year ago

Hi Brianna, We are deeply touched by your words and would first like to extend our heartfelt condolences for your unimaginable loss. We understand that during such a difficult time, the last thing you want to worry about is this aspect of your journey, and we are committed to making it as smooth as possible for you. We sincerely apologize for the initial issue with the urn and are relieved that we could promptly address and rectify it. We strive to provide exceptional customer service and support, especially when it matters most. Your recommendation means the world to us, and we are grateful for the trust you have placed in our company. Please remember, if you need anything at all in the future, do not hesitate to reach out to us. Susan Fraser

Posted 1 year ago

“I already sent it in”

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Posted 1 year ago

Hi Lynda, Thank you so much for taking the time to leave such a positive review. We are absolutely delighted to know that our urn has met your expectations. Every piece we create is with the intention to provide comfort and honor the memory of loved ones. It truly means a lot that you've found our urn to be worthy of such a responsibility. Should you need any further assistance, we'd love to hear from you. Susan Fraser

Posted 1 year ago

“The urn is beautiful! Love the 3D crystal memorial photo. It gives us peace and comfort seeing our loved one rested in a nicely made urn with beautiful engraving. Shipping was carefully packaged and quick. Excellent customer service. Thank you so much!”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for such a wonderful review. We are heartened to know that the urn, along with the 3D crystal memorial photo, has provided you with peace and comfort. Our goal is always to craft beautiful memorials that are befitting of the love and respect we have for those who have passed on, and we're glad we could achieve this for you. We take great care in packaging our urns to ensure they arrive in perfect condition, and I'm pleased to hear that the delivery was both careful and prompt. Moreover, your kind words about our customer service are much appreciated. We strive to provide an empathetic and efficient service at a time when our customers need it most. Thank you again for choosing us to be a part of such an important aspect of remembering your loved one. If there is ever anything else we can do for you, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“Love it just what I wanted for my best friend”

In The Light Urns 5 star review on 13th June 2023

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your heartfelt review. We are deeply moved and honored to be a part of preserving the memory of your best friend. Your satisfaction is our utmost priority and we're delighted to hear that the urn was just what you wanted. In this difficult time, we're glad we could provide a small comfort. If you ever need anything else, please don't hesitate to reach out. Thank you once again for your kind words. Susan Fraser

Posted 1 year ago

“Absolutely impressed by the quick service and prompt shipment of my dad's urn. It was more beautiful in person.”

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Posted 1 year ago

Hi Shawna, Thank you very much for your positive feedback. We're so pleased to hear that our quick service and prompt shipment met your needs during this difficult time. Knowing that your father's urn exceeded your expectations and that you found it even more beautiful in person, brings us a great deal of satisfaction. We understand the importance of such personal items and we're honored to have been able to provide something special to remember your father by. Thank you again, take care! Susan Fraser

Posted 1 year ago

“Very beautiful thankbyou”

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Posted 1 year ago

Hi Katrina, Thank you for taking the time to leave us a review. We're truly pleased to know that you found our urn to be beautiful. It is always our goal to provide high-quality and aesthetically pleasing products to help honor and remember loved ones. Your kind words mean a lot to us, and we're grateful for your trust and support. If you ever need further assistance, please don't hesitate to reach out. Thank you once again for your wonderful feedback. Susan Fraser

Posted 1 year ago

“Thank you. Package arrived on time. Item just as described.”

Helpful Report

Posted 1 year ago

Hi April, Thank you so much for taking the time to share your experience. We are delighted to know that your package arrived on time and that the urn met your expectations. It is our top priority to ensure our customers receive both excellent service and quality products. Your satisfaction is very important to us, and your feedback helps us maintain and improve our standards. We're grateful for your support and are always here should you need anything in the future. Thanks again for your kind words and for choosing In the Light Urns. Susan Fraser

Posted 1 year ago

“In the light urns has fast shipping as well as beautiful, high quality urns! I will always suggest them to people! Thank you so much”

Helpful Report

Posted 1 year ago

Hi Odessa, We are thrilled to hear about your positive experience with our service and products. It's feedback like yours that motivates us to continually strive for excellence in every aspect of our business. We are proud to provide not only beautiful, high quality urns but also quick and reliable shipping. Your recommendation means a lot to us and we sincerely thank you for choosing Light Urns. It was our pleasure to assist you during this important time. Please feel free to reach out if you ever need assistance in the future. Thank you again for your wonderful review. Susan Fraser

Posted 1 year ago

“We love it thanks for making this beautiful necklace”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review, Andre! We are so happy you like it! If you have nay questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews