In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for the beautiful biodegradable urn. It's just like the website described.”

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Posted 1 year ago

Thank you for your 5-star rating! We are so pleased to hear that the biodegradable urn was just as you expected. We are grateful that you've had such a positive experience with In The Light Urns. Thank you for taking the time to share your thoughts with us! Take care! Susan Fraser

Posted 1 year ago

“I was so pleased with this company. I ordered a picture urn. The picture came out beautiful. there was some confusion in my order (totally my fault) but they corrected it and sent out the items I thought I ordered. The turnaround time is great. I ended up ordering another item I was also more than satisfied with. I would recommend them to anyone looking for that comfort gift. Everything was perfect!”

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Posted 1 year ago

Thank you for your fantastic 5-star rating, Michele! I'm so pleased to hear that you enjoyed your experience with In The Light Urns. It means the world to us that you were so satisfied with your picture urn and that we were able to quickly resolve the confusion in your order to your satisfaction. We truly appreciate your kind words and being willing to recommend us to anyone. Thank you again! Take care! Susan Fraser

Posted 1 year ago

“Never thought we would find ourselves reviewing an urn....especially one in this size 🥺. But here we are. We fell in love with it online, we knew this was the one right away. Our experience couldn't have been better given the circumstance we are in.....thank you "In The Light" for a speedy turn around. We're very happy with our choice. God bless your business, and May God bless and comfort others who find themselves having to buy an Urn in general, but specifically one to hold out little Angels 👼 .”

In The Light Urns 5 star review on 27th June 2023

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Posted 1 year ago

Thank you so much for such a wonderful review of In The Light Urns, Sergio! We truly appreciate your kind words of affirming us and we are so glad that you loved the urn and found it to be the one for you. We understand how hard it can be to find yourself in a situation where booking an urn is necessary. We are humbled to have been the ones you chose to provide your urn. Take care! Susan Fraser

Posted 1 year ago

“I like the way they're made I like the way the lid screws on I think they're very pretty and the price was very reasonable”

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Posted 1 year ago

Hi Bobby, Thank you for your positive feedback. We are thrilled to hear that you are satisfied with the design, functionality, and affordability of our urns. We take great pride in the craftsmanship of our products and it's rewarding to know that the quality and aesthetics have met your expectations. Your kind words serve as a great encouragement to our team. We strive to continue delivering high-quality products at reasonable prices for our valued customers like you. Should you have any other needs or queries in the future, please do not hesitate to reach out. We are here to assist you. Thank you for choosing our products and for sharing your experience. Susan Fraser

Posted 1 year ago

“Very nice had mom engraved on it was nice but thought the engraving was going to be on the urn and not on a tag hanging off it but still nice.”

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Posted 1 year ago

Hi Lauri, Thank you for sharing your feedback with us. We're pleased to hear that you found the engraved tag for your mom's urn to be nice, as we strive to provide high-quality, personalized products. However, we regret if there was any confusion about the placement of the engraving. We appreciate your input and will take this opportunity to improve our product descriptions to ensure clarity about the features of our urns, including the specifics of the engraving process. Despite this, we're glad to know that you were overall satisfied with your purchase. Your feedback is valuable to us, and we appreciate your understanding. Should you have any other needs or questions in the future, please don't hesitate to reach out. Susan Fraser

Posted 1 year ago

“When my son was stillborn, trying to find the right urn was incredibly difficult. In The Light has a good selection, and personalization and shipping were fast. It was nice to have the urn before his memorial service.”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns. We truly appreciate it. I'm glad to hear that our selection of urns, personalization, and shipping were helpful in this difficult time. We hope that In The Light Urns provided comfort in honoring your son's memory. Take care! Susan Fraser

Posted 1 year ago

“Thank you for helping create something special for me to remember our beloved cousin, nephew,and son.”

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Posted 1 year ago

Thank you, Aisha, for your wonderful 5-star rating of In The Light Urns. Your kind words mean a lot to us. We were honored to be able to help create something special to remember your beloved cousin, nephew, and son. Take care! Susan Fraser

Posted 1 year ago

“My mom would have loved it it’s so beautiful and is better in person and I revived it fast and was packed great”

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Posted 1 year ago

Thank you Anthony for your 5 star rating of In The Light Urns! I'm so glad you and your mum liked it - it's always best to see it in person. I'm glad the delivery was fast and much appreciated that the packaging was great. Take care! Susan Fraser

Posted 1 year ago

“Thank you so much for the beautiful hummingbird urn for my Mom. She loved hummingbirds and this is perfect. It’s more beautiful in person then the photo and it is well made. Your staff was so compassionate and caring during this difficult time.”

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Posted 1 year ago

Thank you Kimberly for taking the time to leave us a 5 star rating! We are so glad that you found a hummingbird urn that your Mom would have loved. We really appreciate that you have returned to us as a customer, and our staff strives to make every customer feel taken care of during difficult times. Thank you for your loyalty. Take care! Susan Fraser

Posted 1 year ago

“I have used your service twice and will be back if or when needed!”

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Posted 1 year ago

Thank you so much, VICKI, for your 5 star rating of In The Light Urns! We really appreciate your kind words and are delighted to know that you have used our service twice and will be back if or when needed! We hope to continue to serve you in the future. Thank you again! Take care! Susan Fraser

Posted 1 year ago

“It's a beautiful urn to cherish my brothers memory ❤️”

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Posted 1 year ago

Hi Ruth, Thank you so much for your heartfelt review. We are deeply moved to know that our urn has provided a meaningful way to cherish and honor the memory of your brother. During such times, we understand the importance of having a piece that is as special as the person it represents. We are grateful to have been able to provide that for you. Please don't hesitate to reach out if there's anything more we can assist you with in the future. We are here for you. Take care and wishing you strength and peace during this difficult time. Susan Fraser

Posted 1 year ago

“The order pf this was so easy and simple. The shipping process was super fast. Loved the service!!”

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Posted 1 year ago

Hi Mario, Thank you so much for taking the time to leave us this excellent review! We're delighted to know that you found our ordering process easy and straightforward, and that our quick shipping exceeded your expectations. At our company, we strive to provide not just high-quality products, but also exceptional service, and your kind words reaffirm the hard work we put in every day. Your feedback means a lot to our entire team, and we're truly grateful for your support. If there's anything more we can assist you with in the future, please don't hesitate to let us know. Susan Fraser

Posted 1 year ago

“❤️❤️❤️❤️ service is good and product thanks in the light urns”

In The Light Urns 5 star review on 23rd June 2023

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Posted 1 year ago

Hi Eric, Thank you for your positive feedback and for choosing In the Light Urns for your needs. We are thrilled to hear that our service and product met your expectations. Your kind words are greatly appreciated and serve as a wonderful reminder of why we do what we do. Please know that it was our honor and privilege to assist you during this time. Should you have any further needs or questions, or if there is anything else you would like to share about your experience with us, please don't hesitate to reach out. We are here to assist you. Susan Fraser

Posted 1 year ago

“Quick Shipping”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We're glad to hear that you were pleased with the speedy shipping of your urn. We aim to provide the best possible service, and your feedback plays a key role in that. If there is any other aspect of our service or product you would like to comment on, or if there is anything we could do to elevate your experience to the five star quality we strive for, please do not hesitate to reach out. Thanks again for choosing our services, take care! Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 1 year ago

“Wonderful Quality, quick turn around.”

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Posted 1 year ago

Thank you so much Sarah for your 5 star rating of In The Light Urns! We appreciate your kind words about our wonderful quality and quick turn around. If you have any question, please let us know. Take care! Susan Fraser

Posted 1 year ago

“I'm very happy with the urn!”

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Posted 1 year ago

Hi, Thank you for sharing your positive experience with us. We are delighted to hear that you are very happy with the urn. Knowing that we have met your expectations makes our work truly rewarding. We are always here to assist you and we're committed to providing high-quality products and services. Please feel free to reach out if you need anything else in the future. Thank you once again for your kind words. Your satisfaction is our top priority. Susan Fraser

Posted 1 year ago

“Thank you for providing exactly what I was looking for!”

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Posted 1 year ago

Hi Jennifer, Thank you for taking the time to leave us such a positive review. We are delighted to know that we were able to provide exactly what you were looking for. It's always rewarding to hear that we are meeting our customers' needs. Please don't hesitate to reach out to us if you need further assistance or have any other requests in the future. We're here to support you in any way we can. Thank you once again for your kind words. They inspire us to continue providing excellent service and quality products. Susan Fraser

Posted 1 year ago

“Thank you so very much Susan you are so kind and caring in my sons urn is absolutely beautiful. I have his finger print now, so I would like to order some jewelry for that as well.😭💔😭💔😭💔🙏🙏🙏🙏🙏”

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Posted 1 year ago

Hi Sherry, Your words have deeply touched my heart, and I'm so pleased to hear that the urn we created for your son met your expectations. It's always our goal to provide not only a quality product, but also a service that brings comfort during these difficult times. As for the fingerprint jewelry, we would be honored to help you with this. We understand how important it is to have a tangible reminder of the love shared, and we're committed to creating something beautiful and special for you. I'll reach out to you directly to discuss the details and ensure that we create a piece of jewelry that truly honors your son's memory. Thank you for entrusting us with such an important task, and please accept my deepest condolences for your loss. You are in my thoughts. Susan Fraser

Posted 1 year ago

“Very easy to order. Great Price. Nice product. Quick engraving and shipping.”

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Posted 1 year ago

Thank you so much Rebecca for the 5 star rating! We appreciate you taking the time to leave a review. We're so glad you found the ordering process easy, love the price, thought the product was nice, and were satisfied with the engraving and shipping process. Thank you for your kind words! Take care! Susan Fraser

Posted 1 year ago

“Beautifully made; all info was correct”

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Posted 1 year ago

Thank you so much for giving In The Light Urns a 5 star rating! I am so glad that you found all the information to be correct and that you thought they were beautifully made. Your kind words are truly appreciated! Take care! Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews