In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

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“Beautiful urn for my newborn thank you for everything.”

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Posted 1 year ago

Thank you so much, Maria, for your 5 star rating of In The Light Urns! We're so glad you found the perfect urn for your newborn and that we could help. Take care! Susan Fraser

Posted 1 year ago

“It was exactly what was wanted, Thank you”

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Posted 1 year ago

Thank you so much for your 5 star rating, Susan! We really appreciate it! It's great to hear that our product was exactly what you wanted - thank you! Take care! Susan Fraser

Posted 1 year ago

“I had an issue with the item I ordered. My issue was addressed and corrected. I am satisfied with the outcome. Thank you.”

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Posted 1 year ago

Hi Tracy, We are truly sorry to hear about your disappointing experience with our customer service and the quality of the product you received. It's distressing to learn that we fell short of the high standards we strive to maintain. Regarding your email, we deeply regret any oversight in our communication. We assure you this isn't the norm, and we're taking immediate steps to investigate and ensure prompt and thorough responses in the future. As for the product quality and sizing issues, we take these concerns seriously. We would appreciate the opportunity to rectify the situation. Could you please reach out to us! We're eager to resolve this matter to your satisfaction, whether that means a replacement, adjustment, or a full refund. Your feedback is crucial for us to improve, and we are grateful for the chance to make things right. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 1 year ago

“Its beautiful. Looks just like the picture. Thank you so much.”

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Posted 1 year ago

Thank you so much for the 5 star rating Brielle! We're so glad you like it and that it looks like the picture. We really appreciate your kind words and support! Take care! Susan Fraser

Posted 1 year ago

“Have not used the urn yet, However, the package arrived damage, but no damage to the urn itself.”

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Posted 1 year ago

Hi Brenda, Thank you for taking the time to leave a review. We're relieved to hear that the urn arrived safely and undamaged, despite the issues with the packaging. We understand how important the condition of both the packaging and the urn is to our customers. We're committed to ensuring a high standard of delivery, and your feedback is invaluable in helping us improve. If you have any further concerns or need assistance when you come to use the urn, please don't hesitate to contact us. We're here to help. Susan Fraser 1-800-757-3488 cs@inthelighturns.com

Posted 1 year ago

“Perfect, exactly what I had hoped for”

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Posted 1 year ago

Thank you so much, Jason, for your generous 5 star rating of In The Light Urns! It means the world to us to know that you're pleased with your purchase. If you have any questions, please let us know! Take care! Susan Fraser

Posted 1 year ago

“The product is good quality. Ordering was easy and item shipped in less than a week.”

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Posted 1 year ago

Thank you, Laura, for the 5 star rating of In the Light Urns! We are pleased to hear that you found the product to be of good quality and that ordering was easy. We also appreciate your feedback on the fast shipping -- we strive to get our products to you in record time! Take care! Susan Fraser

Posted 1 year ago

“I am so grateful for In The Light Urns. At a time when everything went wrong, you were there with affordable options during this time of need. We suffered a great loss but the process was made less stressful by your company and your caring employees. I will forever be thankful for your exemplary customer service. Thank you, Robin”

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Posted 1 year ago

Thank you very much, Robin! I deeply appreciate your kind words regarding In The Light Urns. I am so grateful that we could provide you with affordable options and excellent customer service during such a difficult time. We understand the pain of the losses you and your loved ones have endured, and are glad that we could help make this process slightly more bearable. Thank you again for your five star rating – it means so much to us. Take care! Susan Fraser

Posted 1 year ago

“Exactly what I wanted. Quick service. Highly recommend.”

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Posted 1 year ago

Thank you so much for your 5 star rating of In The Light Urns, Jackie! We're so glad you're happy with your purchase. It's always rewarding to hear that we can provide exactly what our customer wants with quick service. We are thrilled that you would recommend us! Take care! Susan Fraser

Posted 1 year ago

“So fast and accurate…. Although I hope never have to use them again. But if i do or have friends that need it I’ll always recommend this company.”

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Posted 1 year ago

Thank you, Devin, for your 5 star rating of In The Light Urns! We are so pleased to hear that our services were fast and accurate. We understand that you wish not to use us again. Thank you again for taking the time to share your positive experience with us. Take care! Susan Fraser

Posted 1 year ago

“Everything went perfectly. The urn was just what I wanted and I love it.”

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Posted 1 year ago

Thank you so much, Ellen, for giving In The Light Urns a 5 star rating. I am so glad that everything went perfectly and that you are pleased with your urn - it truly means a lot to us. Take care! Susan Fraser

Posted 1 year ago

“My husband taught me what wood to burn to get different colors, that's what caught my eye on Sticks and Stones urn. Thank you and God Bless”

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Posted 1 year ago

Thank you Melody for the 5 star rating of In The Light Urns! We are glad you are happy with this final resting place! Thank you for your kind words and warm thoughts! Take care! Susan Fraser

Posted 1 year ago

“At a very sad time, the fishing tackle urn allowed everyone some comfort & a smile.”

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Posted 1 year ago

Hi Teddy, We are deeply moved by your review and grateful for your feedback. It's heartening to hear that the fishing tackle urn provided comfort and a smile during such a sad time. Our aim is to create urns that not only serve as dignified memorials but also bring a sense of personal connection and, in moments, a gentle smile through their unique designs. Knowing that we could contribute to bringing a bit of solace and reflection of your loved one's passions and joys is truly meaningful to us. Thank you for sharing how our urn has touched your family and friends during this difficult period. Please accept our deepest sympathies for your loss. If there's anything more we can do to support you, do not hesitate to reach out. Warm regards, Susan Fraser

Posted 1 year ago

“great experience very happy with purchase. They did a wonderful job.”

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Posted 1 year ago

Hi Joseph, Thank you for your kind words and for sharing your experience. We are delighted to hear that you had a great experience and are very happy with your purchase. Our team strives to provide not just a product, but a meaningful experience for each of our customers, and it's truly rewarding to know that we have succeeded in doing so for you. Your satisfaction with the job we've done is very important to us, and we appreciate you taking the time to acknowledge our efforts. If there's anything more we can do for you or if you have any further needs, please don't hesitate to reach out. Thank you once again for choosing us for your important purchase. Warm regards, Susan Fraser

Posted 1 year ago

“Thank you for providing a almost final resting spot for my grandfather. My grandmother as happy as she could be after losing the love of her life for 59 years.”

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Posted 1 year ago

Hi Wanda, Thank you for taking the time to leave such a meaningful review. We are sincerely touched to hear that the urn has served as a nearly final resting spot for your grandfather and has brought some comfort to your grandmother during this difficult time. Losing a partner of 59 years is profoundly hard, and it's humbling to know that our work could provide even a small measure of solace. Our aim is always to offer something special that can honor the memory of a loved one in a respectful and dignified manner. Your words affirm that we are on the right path, and we are grateful for the opportunity to have been of service to your family during this period of mourning. Please convey our deepest sympathies to your grandmother, and know that we are here for any further support you might need. Warm regards, Susan Fraser

Posted 1 year ago

“In The Light Urns did an amazing job on my son's urn. I had a hard time choosing one that fit him and his personality. I knew it was the one the minute I seen it. Thank you so much for the amazing quality and fast turn around and shipping time.”

In The Light Urns 5 star review on 30th November 2023

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Posted 1 year ago

Hi Crystal, Thank you for sharing your experience with us. We are deeply touched to hear that we were able to provide an urn that resonated with you and truly reflected your son's unique personality. It is our utmost priority to offer a range of choices to ensure that every family finds something that feels just right for their loved ones. Your appreciation for the quality of our product and the speed of our service is greatly valued. We understand how important these aspects are, especially during such a sensitive time. It's rewarding to know that we could meet your expectations in honoring your son’s memory. Thank you once again for choosing In The Light Urns. Please feel free to reach out if you need any more assistance or support in the future. With heartfelt regards, Susan Fraser

Posted 1 year ago

“I cannot say enough good things about how pleased that I am with the personalized, engraved beach urn that I got for my daughter’s ashes. It is absolutely beautiful and fits perfectly in her memory box. The quality is so good and worth every penny and the shipping was so fast. I expected it to take longer since I had it engraved but it was here in less than a week from the date of purchase. This is a great place to buy from. I have recommended to everyone.”

Helpful Report

Posted 1 year ago

Hi Vanessa, We are deeply moved and grateful for your heartfelt review. It means a lot to us to know that the personalized, engraved beach urn for your daughter's ashes has met and exceeded your expectations in every way. We understand the significance of this item in honoring your daughter's memory, and we are honored that our work could contribute to this special tribute in her memory box. The quality of our products and the efficiency of our service are aspects we take great pride in, and it's incredibly rewarding to hear such positive feedback, especially regarding the quick shipping of a personalized item like an engraved urn. Thank you for recommending us to others – your endorsement is one of the highest compliments we can receive. Please know that we are here for any further assistance you may need. Your satisfaction and comfort during this time are of utmost importance to us. With warmest regards and deepest sympathies, Susan Fraser

Posted 1 year ago

“Just as advertised picture was perfect very pleased”

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Posted 1 year ago

Hi Joe, Thank you for taking the time to leave such a positive review. We are delighted to hear that you are very pleased with the urn and that it matched perfectly with the advertised picture. Our goal is to ensure that what you see is exactly what you get, and it's gratifying to know we've achieved this with your order. Your satisfaction is our top priority, and your feedback is a valuable affirmation of our commitment to quality and transparency. If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out. Thank you again for your kind words. Warm regards, Susan Fraser

Posted 1 year ago

“Beautifully and carefully packaged. Customer service and communication regarding my order were excellent. We received so many compliments on how beautiful the urn was. Thank you again!”

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Posted 1 year ago

Hi Kristy, Thank you for your wonderful review. We are so pleased to hear that you found our packaging to be careful and beautiful, and that our customer service met your expectations. It's heartening to know that the urn has received such lovely compliments and that it has resonated so positively with you and others. We understand the importance of communication and customer service, especially for something as significant as an urn, and we're glad we could provide a smooth and supportive experience for you. Your feedback is immensely appreciated, and it encourages us to continue our commitment to quality and care. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Thank you again for choosing our service for such an important memorial. Warm regards, Susan Fraser

Posted 1 year ago

“They are beautiful and even better then I expected!”

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Posted 1 year ago

Hi Audrie, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that the urns exceeded your expectations in beauty and quality. Our team puts a great deal of effort into designing and crafting each piece with the utmost care, and it's truly rewarding to know that this dedication is reflected in your satisfaction. Your feedback is incredibly valuable to us, and we are grateful for the opportunity to have provided something special during a time that we know is deeply personal. If there's anything more we can do for you, or if you have any further needs or questions, please feel free to reach out. Warm regards, Susan Fraser

Posted 1 year ago

In The Light Urns is rated 4.7 based on 4,979 reviews