In The Light Urns Reviews

Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

4.7 Rating 4,979 Reviews

93 %

of reviewers recommend In The Light Urns

4.7

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns 5 star review on 12th January 2024

283

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The urn is more beautiful than the picture and is just what I wanted. Thank you for packaging it so carefully so when it arrived it was in perfect condition.”

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Posted 2 years ago

Hello, Thank you for sharing your experience with our company, we pride ourselves on our customer service, and providing the best products available to our customers!

Posted 2 years ago

“The urn that I ordered was for my boyfriend who was a huge Denver Broncos fan & when I saw the urn, I knew it would be perfect for his final resting place at home. It's beautiful.”

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Posted 2 years ago

Hi Lisa, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time.

Posted 2 years ago

“Service was excellent- communication smooth and responsive. The urn is beautiful and we are very happy to be able to have this urn for our parents final resting place”

In The Light Urns 5 star review on 19th October 2022

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Posted 2 years ago

Hi, Thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing your custom design to life.

Posted 2 years ago

“The necklace was perfect and absolutely everything I was looking for more beautiful in person. Now I'll have my dad everywhere I go”

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Posted 2 years ago

Hi Rebecca, We are so happy you were pleased with your order of our cremation jewelry! Thank you for taking the time to share your experience!

Posted 2 years ago

“The colors & pattern are not as vibrant and are uneven, not as shown online which is very disappointing. At this point can't wait to return and order another as we have an ailing relative. What we got was not special enough for what we expected or paid. Heartbroken as this would haven been perfect for our special person.”

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Posted 2 years ago

Hi Janet, We are very sorry to hear this. Please email us at cs@inthelighturns.com a photo of what you have received and we will definitely get this rectified for you!

Posted 2 years ago

“Beautiful urn, the work is incredible and the urn is made of sturdy materials. I hate that I had to get it but love how quick and efficient they were in getting my order out to me.”

In The Light Urns 5 star review on 18th October 2022

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Posted 2 years ago

Hi Ashley, thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing your custom design to life.

Posted 2 years ago

“Had a hiccup shipping my order however, they resolved the issue quickly and I received my order on time. I do recommend them.”

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Posted 2 years ago

Hi Robert, Thank you for taking the time to leave this kind review, we are happy to have been able to help with your order in such a difficult time. Take care!

Posted 2 years ago

“They are very good at what they do. Mine came in days early and I live it!”

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Posted 2 years ago

Hi Christ, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time.

Posted 2 years ago

“It was exactly what we were looking for and absolutely perfect for our wants and needs!”

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Posted 2 years ago

Hi, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Posted 2 years ago

“I have to admit, I was a little hesitant to buy an Urn off the internet. But what a great choice to go with In The Light Urns. My father was a firefighter for over 40 years. We bought the firefighter Urn and it was absolutely perfect. Susan was so helpful when I called. The entire family was so impressed with the Urn, as was the funeral home. We actually referred the funeral home to In The Light Urns. I honestly would give 10 stars if I could. Thank you.”

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Posted 2 years ago

Hi Daniel, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself.

Posted 2 years ago

“It was perfect. He was an avid hunter and the urn absolutely reflected him. We all loved it!!!!!”

In The Light Urns 5 star review on 17th October 2022

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Posted 2 years ago

Hi Brenda, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.

Posted 2 years ago

“Explains my career perfectly. Excellent !!!”

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Posted 2 years ago

Hi Daniel, thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing your custom design to life.

Posted 2 years ago

“We couldn’t be more grateful to have found such a wonderful business to work with for this important purchase. The products are simply beautiful and high quality. Thank you for all the assistance and care taken during a difficult time.”

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Posted 2 years ago

Hi Trisha, Thank you so much for leaving such a wonderful review! It was our absolute pleasure to assist you in bringing this custom design to life.

Posted 2 years ago

“My son’s great horned owl urn is beautiful. The woman I spoke with at the company was very nice and helpful. It arrived in 3 business days.”

In The Light Urns 5 star review on 15th October 2022

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Posted 2 years ago

Hi Heather, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself.

Posted 2 years ago

“In The Light Urns has made navigating a difficult task easier by their professional and pleasant customer service, accommodating posture, competitive prices, and efficient delivery of products ordered. We have placed two orders with this company, and they will be our go to for future needs. Donna”

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Posted 2 years ago

Hi Donna, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time. Take care.

Posted 2 years ago

“The Urn is so beautiful and my daughter’s children help pick it out.”

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Posted 2 years ago

Hi Diane, Thank you so much for taking the time to review your experience with our company, we are happy to have been able to help you find exactly what you were looking for in such a difficult time.

Posted 2 years ago

“I was told i would get my urns and stands in 7-20 days got urns no stands and was not told why”

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Posted 2 years ago

Hi Raymond, I am so sorry for your experience, in this industry, we do not like to see any of our customers unhappy. I do see that there were some correspondences after your order was placed in regards to this issue, as we were awaiting these urn stands. We have emailed you again, to resolve this issue, please reply to this email or call us at (800)757-3488 as we would like to make this right.

Posted 2 years ago

“I'm super pleased with my experience with In the Light Urns. My mother chose her urn before she transitioned, and it bought so much comfort to see how beautifully made it was. Receiving the urn has bought comfort during such a hard time. I know my mother would have been pleased as well, she was the Baltimore Ravens biggest fan!💜💜💜 Thanks so much for your patience & professionalism with me and my family. My experience with Susan during the Engraving process was excellent!”

In The Light Urns 5 star review on 14th October 2022

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Posted 2 years ago

Hi Ebony, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We take pride in maintaining clear and detailed communication between us and our amazing customers such as yourself. Take care.

Posted 2 years ago

“We are very happy with our purchase. Everything came well protected and perfectly written as I ordered.”

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Posted 2 years ago

Hi Colleen, Thank you so much for your kind words, we are so happy to have been able to help in this difficult time, take care!

Posted 2 years ago

“The urn is beautiful and we could not find a comparable urn anywhere. The price was reasonable for online shops and half the price of a funeral home.”

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Posted 2 years ago

Hi James, We are so grateful for your kind words. Thank you for sharing your review with us and others!

Posted 2 years ago

In The Light Urns is rated 4.7 based on 4,979 reviews