Jack Stonehouse Reviews

Name: Jack Stonehouse
Address: 35 Tameside Drive, Castle Bromwich, Birmingham, Birmingham
Rating: 3.79

3.8 Rating 139 Reviews

69 %

of reviewers recommend Jack Stonehouse

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Phone:

01604 537900

Email:

marketing@expressco-direct.co.uk

Location:

35 Tameside Drive,
Castle Bromwich,
Birmingham
Birmingham
B35 7AG

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Jack Stonehouse 5 star review on 15th July 2022

Helen Flanigan

Jack Stonehouse 5 star review on 14th May 2022

William Glennie

Jack Stonehouse 5 star review on 12th May 2022

Janey Pike

Jack Stonehouse 5 star review on 23rd April 2022

LAUREN HENDERSON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery product okay fitting okay”

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Posted 2 years ago

“Lack of communication and updates on rearranging different time slots. Ordered this 2 weeks ago? No item ....”

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Posted 2 years ago

“Quick delivery Easy to assemble radiator cover I would recommend & shop again without hesitating 🙂”

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Posted 2 years ago

“Had a problem…customer services are brilliant. Would definitely recommend them.”

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Posted 2 years ago

Hi there, Thank you for your review! Sorry to hear that you had some problems with your order, we're glad that we were able to resolve this for you! Should you need any help with your order going forward, please get in touch! Many thanks JSH

Posted 2 years ago

“It arrived very quickly and easy to assemble. The radiator cover has finished the look of the hall.”

Jack Stonehouse 5 star review on 16th January 2022

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. Your new radiator cover looks great! Many thanks, JSH

Posted 2 years ago

“I bought an extra height radiator cover. This arrived within a week of ordering, it was easy to put together and looks great.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review! We're glad to hear that you're happy with your new radiator cover! Thanks, JSH

Posted 2 years ago

“Very satisfied”

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Posted 2 years ago

“Unfortunately the item I ordered arrived damaged. There was no problem getting a refund. I would not hesitate to order from the company again.”

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Posted 3 years ago

Hi Irene, I'm sorry to hear that your original item was damaged, but great news that you received a new one! Thanks for your kind words! JS

Posted 2 years ago

“Poor quality radiator cover and worst instruction manual I have ever seen”

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Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us a review. I'm sorry to hear that you were unhappy with your radiator cover. Please can you email us at marketing@expressco-direct.co.uk so we can look into this further for you. Thanks, JS

Posted 2 years ago

“Really happy with radiator cover much better quality than I expected. Beautiful oatmeal colour & just what I wanted. Delivery was quick & I will definitely be purchasing more.”

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Posted 3 years ago

Hi Geraldine, Thank you for your kind review, it's very appreciated! Many thanks, JS

Posted 2 years ago

“The radiator cover we purchased represented very good value for money and also looks good in our entrance hallway. It has had the desired effect. The assembly of the item will not be easy for everyone though. I have power tools as I work in the construction industry. Each fin across the top section of the cover has to be fixed with two small screws. Completing the rest of the assembly using only hand tools will be tricky for someone who is inexperienced.”

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Posted 3 years ago

Hi Anthony, Thank you for your review and comments on assembling the cover. We will pass this on to the relevant teams to look into. I'm glad it looks good in your hallway and you're happy with the purchase. Many thanks, JS

Posted 2 years ago

“The radiator cover was awful- flimsy and in a vast number of pieces. The customer services team had told me it came as 4 sections. At least they reimbursed me promptly.”

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Posted 3 years ago

Hello, I do apologise for any conflicting information, majority of our radiator covers do come in four sections, including the individual grates as one section. I'm glad the sales team were able to rectify this for you and once again, we do apologise. Kind regards, JS

Posted 2 years ago

“Looks good, easy to assemble.”

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Posted 3 years ago

Hi, Thank you for your kind review! We would love to know what we could do next time to get to a 5* rating? Many thanks, JS

Posted 2 years ago

“Total cheap rubbish very disappointing”

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Posted 3 years ago

Hi Robert, I'm so sorry to hear that you were unhappy with your purchase, please can you email us at marketing@expressco-direct.com so we can try and rectify this for you. Once again, we do apologise for any inconvience. Kind regards, JS

Posted 2 years ago

“Delivered in good time, packaging reasonable. Build quality good although 3 locking cams were missing out of the 2 covers ordered. Reasonable quality for the price. The design should although for greater venting of heat from the radiator from convection, I have modified these to allow this process. Looks good when assembled and in situ.”

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Posted 3 years ago

Hi Kirsty, Thank you for your detailed review, we really appreciate it. I'll pass your feedback onto our merchandising team to look into. Many thanks, JS

Posted 2 years ago

“The parcel was delivered to the wrong postcode even though they sent me a pod saying it had been delivered to me. Had to chase customer services to find out how they were going to rectify it. They sent me another one that turned up damaged and with screws missing so had to buy more screws”

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Posted 3 years ago

“Good product (MDF radiator cover), well packed, easy to assemble, easy to paint, looks great! Would recommend this product”

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Posted 3 years ago

Hi Sara, We're so glad you're happy with your radiator cover :) Thank you for your kind review! JS

Posted 3 years ago

“Easily ordered on line and good description of product. Arrived on schedule and was very well packed. Seems to do all its is supposed to, but as it’s a present as yet not been subject to the teenage scrutiny! Very competitively priced.”

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Posted 3 years ago

Hello, Thank you for your review, I hope the giftee will like their present! We would love to know what we could have done to push this kind 4* review to 5*! Many thanks, Laura

Posted 3 years ago

“Mirror was beautiful works lovely came promptly. Thankyou x”

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Posted 3 years ago

Hi, Thank you so much for your kind review, we really appreciate it! Many thanks, JS

Posted 3 years ago

“Very fast delivery informed all the way. Quality item looks very good in hallway. Very pleased.”

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Posted 3 years ago

Hi, Thank you so much for your kind review, it's very appreciated! Thanks, JS

Posted 3 years ago

Jack Stonehouse is rated 3.8 based on 139 reviews