Jack Stonehouse Reviews

Name: Jack Stonehouse
Address: 35 Tameside Drive, Castle Bromwich, Birmingham, Birmingham
Rating: 3.79

3.8 Rating 139 Reviews

69 %

of reviewers recommend Jack Stonehouse

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Phone:

01604 537900

Email:

marketing@expressco-direct.co.uk

Location:

35 Tameside Drive,
Castle Bromwich,
Birmingham
Birmingham
B35 7AG

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Jack Stonehouse 5 star review on 15th July 2022

Helen Flanigan

Jack Stonehouse 5 star review on 14th May 2022

William Glennie

Jack Stonehouse 5 star review on 12th May 2022

Janey Pike

Jack Stonehouse 5 star review on 23rd April 2022

LAUREN HENDERSON

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my radiator cover and the ease of ordering. It was as described on the website of good quality and the colour was perfect however the instructions for assembling it could have been a lot clearer. It came earlier than expected with no information from the carriers, which according to your email should have happened within 24 hours of purchase, and was unfortunately left on our doorstep which is in full view of passers by. You might want to have a word with them. That withstanding I’m very happy with my purchase.”

Jack Stonehouse 4 star review on 29th September 2021

Helpful Report

Posted 3 years ago

Hi Pat, Thank you for your detail review, we do appreciate it. We have take the feedback on board of the instructions and are going to be looking into getting them reprinted with clearer messaging. Regarding delivery, I'm sorry to hear that the courier left the item in full view, I've raised this with our sales team who will be in contact with the courier to discuss this further. Kind regards, JS

Posted 3 years ago

“It looks fine when built but there was over 50 individual parts to the adjustable cover”

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Posted 3 years ago

Hi Angus, Thank you for your review! Unfortunately, as it is a cover that adjusts for a range of sizes, the packs do include many parts. However, we will pass your comments on to our manufactures to see if in future this could be looked into for ease of assembly. Kind regards, JS

Posted 3 years ago

“I am so happy with this radiator cover . It matches my kitchen units perfectly. Delivery was the best. Will be gettingso more for my bedrooms . Thank you so much.”

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Posted 3 years ago

Hi, Thank you so much for your kind review, we really appreciate it! If you're after some more radiator covers, we are actually currently offering 15% off our range! Many thanks, JS

Posted 3 years ago

“At home comforts asked me to review the product I purchased 2 weeks ago. Still haven't received it!!!!”

Helpful Report

Posted 3 years ago

Hi Will, I'm so sorry to hear that you haven't recievedyour items yet, please reach out to us at marketing@expressco-direct.co.uk and we will look into this further for you. Kind regards, JS

Posted 3 years ago

“Ordered a remote controlled convector heater which arrived quickly.”

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Posted 3 years ago

Hi, Thank you so much for your review, we really appreciate it! JS

Posted 3 years ago

“Great service and great radiator cover love it !”

Jack Stonehouse 5 star review on 19th September 2021

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Posted 3 years ago

Hi Tracey, We love how you've styled your radiator cover, it looks great! Thank you for your kind review. JS

Posted 3 years ago

“lovely mirror, much nicer than imagined. I love it. great delivery too”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for taking the time to leave us a review! We've so glad you love your mirror :) Thanks, JS

Posted 3 years ago

“I received very good service by AHC Jack Stonehouse, great product and very good customer service, I would highly recommend AHC Jack Stonehouse”

Jack Stonehouse 5 star review on 3rd September 2021

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Posted 3 years ago

“First radiator cover I received was damaged . They promptly replaced it , no qualms . Unfortunately 2nd one also had damage but I was able to make one good one out of all the parts … disappointing but excellent customer service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

Hi Poppy, Thank you very much, we hope you loved your order! Thanks, JS

Posted 3 years ago

“There were cracks and marks all over the radiator cover I wasn't very happy with but was easy to put together and Iv repainted it so looks better now once was up the cracks were hidden well but still it shouldn’t of had any cracks or marks on it at all.. I don’t mind trying out shops that are new to me but wouldn’t buy from here again”

Helpful Report

Posted 3 years ago

Hello, We are very sorry to hear about the quality of the items you've received. We did try and reach out to you privately to rectify this but haven't had a reply so we're not sure if you recieved our message? As an apology for the damaged, we've partially refunded 10% off your order. Once again, I do apologise and if you do wish to get in touch with us, please contact us at marketing@expressco-direct.co.uk. Kind regards, JS

Posted 3 years ago

“Very fast service,many thanks”

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Posted 3 years ago

Hi Oreta, That's great to hear, we're so happy you enjoyed your experience with us! Thanks, JS

Posted 3 years ago

“After seeing a few recommendations on Instagram, I went ahead to purchase 2 radiator covers on the 27th of July. Its the 18th of August and I still haven't received them. I have called customer care over and over and all I get is "your item has been scanned at the depot and will be delivered to you shortly". Never had to write a bad review before, but you made this all so easy! And the audacity to actually send me an email asking if I am happy with the product (that STILL hasn't been received) is laughable!! I will be sending the items back when they arrive and will be asking for a refund!”

Helpful Report

Posted 3 years ago

Hello, I am so sorry to hear about your experience with our courier not delivering your item. We did reach out to you privately two weeks ago to rectify this for you but we've not received anything as of yet. As an apology for the four-working day delay, we did process you a partial refund of your order and we have logged a complaint with the courier. Once again, I do sincerely apologies for this and should you wish to reply to this, please email us on marketing@expressco-direct.co.uk. Kind regards, JS

Posted 3 years ago

“Cut a long story short 2 emails were sent to me 1 a dispatch confirmation and 1 a delivery track. 10 days later no delivery and had to ask for a refund on 3 separate occasions after they confirmed it hadent even been picked up for delivery now im still waiting for a refund.”

Helpful Report

Posted 3 years ago

Hi Ken, Once again, we do apologise for this experience. We have contacted you directly asking if you could get in touch with us at marketing@expressco-direct.co.uk so we could get the team to look into this for you ASAP, but we haven't received anything on our end yet. If there is still an outstanding issue, I would kindly ask if you could email us on the address above to resolve this for you. Kind regards, JS

Posted 3 years ago

“Arrived within 2 days of ordering. Excellent service.”

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Posted 3 years ago

Hi Susan, That's great to hear, we hope your love your order! Thanks, JS

Posted 3 years ago

“First of all the delivery was ok when a took the items out to check if it was there after sometime i realised one of the numbers was wrong also both corners were damaged so not too happy about it”

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Posted 3 years ago

Hi Josephine, Again, we do apologise for the fault on the items you received. We are grateful you took the time to reply to our private message about your review and we were able to resolve this. Many thanks, JS

Posted 3 years ago

“No radiator covers after 2 weeks of waiting! AVOID THIS COMPANY!!”

Helpful Report

Posted 3 years ago

Hi Louise, We sincerely apologise for you not receiving your items yet. We did contact your privately to ask if you could get in touch with us at marketing@expressco-direct.co.uk so we could rectify this for you urgently, but we have yet to hear from you. As mentioned prior, the order was dispatched on the 19th July from our warehouse, so if there is still an issue, please get in touch where you can so we can resolve this for you. Kind regards, Jack Stonehouse

Posted 3 years ago

“So happy with my new purchase, I've been looking for something similar for ages and they're always sold out or expensive. 😊”

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Posted 3 years ago

Hey! We're so pleased you're happy with your parasol from us. It's a shame to hear you couldn't get your hands on the black version, but we have to agree the grey looks great in your garden! Thanks, AHC Team

Posted 3 years ago

Jack Stonehouse is rated 3.8 based on 139 reviews