“I had a slight issue with a color difference in 2 peach ties that I ordered, but the issue was resolved quickly. I was sent out another tie to match the color I needed with no issues. Customer service was prompt and excellent. Ties look great!”
“I recently bought gold suspenders from Jacob Alexander for a Jodi Whittaker, the thirteenth Doctor, cosplay and they truly brought the outfit home! They were a perfect fit!”
“Ties came in exactly the right color (which was why we selected them), but one was already stained fresh out of the packaging.
Edit - updated from 3 to 4 stars because their customer service team reached out so quickly about this review and offered to send a replacement. Ties also arrived very quickly!
Second edit - updated to 5 stars because they offered to refund the stained tie. Great customer service!”
“This is the first time I ordered from Jacob Alexander and I am so impressed by your top-notch service and high-quality merchandise. Your website is professional, well laid out, user-friendly and easy to navigate. I was kept informed all along the way regarding the status of my order. And my delivery arrived in record time and we love the style and quality of the merchandise we received. Other companies should learn from your business model. Keep up the great work.”
We're sorry you weren't satisfied with the quality of the Jerry Garcia tie. They are sourced directly from the license holders of Jerry Garcia. As stated on the emails we sent you, we are happy to refund your purchase if you are not satisfied.
After reviewing our previous conversations, we can confirm that we have taken action to expedite the order via next-day air and initiate a partial refund, in accordance with the customer's prior request.
“Hi,
I bought 3 ties almost one month ago and 2 of them have not arrived yet.
This is really serious considering that in the email you sent me two weeks ago, you offered me one day delivery.
I am very disappointed with the purchase. Please give me a fast solution because I need them.”
We have conducted a thorough check with USPS, and their records confirm that the items were successfully delivered to the address you provided. As mentioned in the private email we sent to you, we kindly request your confirmation regarding the receipt of the ties. We have observed that your review was posted prior to your contact with our customer support.
“Bought two zip-up ties. One did not stay tught and would loosen everytime I so much as moved my head. Then the zipper broke less than ten minutes after I opened the package. The other tie is usuable”
As mentioned in the private email we sent you, in order to rectify the situation, we would like to provide you with a replacement for the defective tie. We want to ensure that you receive a product that meets our high standards and functions as intended.
If you would like to proceed with a replacement, please inform us, and we will promptly arrange for a new tie to be sent to you.
