“I am really disappointed with the service from Jaques. I have ordered in the past and was really pleased with the quality of the toys. However I have not received my recent purchases and have not had any follow up to my requests.”
“Bought the seesaw stacking animals for our grandson. A piece of the seesaw broke off the bottom. We contacted customer service who were very helpful. A new toy was sent out immediately, no hassle. Would definitely recommend this company, good quality toys, beautifully packaged & great service.”
“Great website with excellent selection of toys.
Purchased the wooden numbered skittles which included a very useful and substantial handled bag. Fun had for all ages!
Prompt delivery and great discounts.”
“I love the toys and games from Jaques of London. Good quality and so beautifully packaged, perfect gifts plus very reasonably priced.
I had one wrong item in my order and customer service was quick to sort and sending out the correct item. Have ordered a few times and always impressed.”
“Very poor customer service. A product I order arrived incomplete. Emailed customer service to be told it is no longer as advertised in images on the website but a replacement part would be sent. Received email from Amazon delivery that the delivery is cancelled and to contact Jacques. Emailed customer service again to radio silence. On top of this a dowl holding the ladder in place on the toy has come loose which is now a choking hazard. Not happy at all. Would not buy again or recommend.”
“Haven't received what I ordered after several emails and messages no body has got intouch with me to try and solve the problem thay sent a totally different game you can't phone them as phones are switched off very disappointing”
