“The process took longer than expected and with other companies re: prescriptions. I will try it again as I expect it to get easier as this is an auto refill item.”
“Having used many dog pharmacies I was a little disappointed that I had to go digging for information as to why my script wasn’t being filled, a separate email would have good and then I find out the medicine that I need can’t be put on a auto fill because it’s a 25 day supply, Having multiple dogs using multiple pharmacies this makes my life harder. My vet and I switched to get better service, this is worse than what I had”
“Took too long to coordinate rx with pet's vet. No updates to keep me informed of status until it was shipped. Shipping was speedy!
Was ready to place same order for my other dog and give it another try, but now the drug is out of stock. Don't see option to let me know when it will be available again.”
“It took too long for the order. I asked for it to be expedited, but there were many delays with emails asking questions. They were very accommodating, but this was my first time ordering and my pet was completely out of her medication.”
“I received a bandana with my order for me pet but it was way too small. You should look at the animal prior to sending one and have Xlarge sizes for bigger dogs such as mine who is a 285 lb great dane.”
“My order was shipped in a plain paper envelope, which caused the box inside to get crushed and mangled. The contents of the box were fine, but not what I expected at this price point.”
“The company is fine but the medication stinks and I’m having a terrible time getting the dog to take it. The other brand was so easy to get my dog to take.”
“Platform is easy to use, which I enjoy. The prep before shipping took a while, which isn't ideal, and it was incomplete, and no response from the help team when contacted. So, overall, not great.”
“Cost is extremely important to me, I will always compare the cost of my pets meds, and this will be a major determinant in whether I remain your customer.”
“Koala is great but I find the service to be too slow with delivering concerns if something is wrong w/ a med delivery or there is a delay, and getting the med shipped out takes too long as well.”
“Twice the same thing has happened to us: Pausing a medication delivery - then unpausing it - results in Koala losing track of the Rx and requesting a new one. We then have to tell Customer Service they need to search through the records to find the paused Rx that still has refills available so we don't have to mail another one in.”
“When I first found the product I was searching for online, and saw Koala'a Health's price on the product, it said it was on sale at 50% of the normal price. Thus, it showed a price of roughly $92. However, when I placed the order and entered the discount code it only gave me $50 off. Although I still placed the order, I felt the pricing and discounts were misleading.”
“Price was great, but delivery wasn’t. Item arrived with USPS and handed directly to us. The box was so so hot, as was the medication inside the box. Better handling of medications could be improved upon.”
“My Order status on the website was not up to date. It showed “verification pending” for many days so I called my vet who said they verified the order days before. Otherwise I’m happy with the service.”
“Can't understand that a veterinary pharmacy has exactly 1 box of flea prevention, couldn't fulfill the 2 I ordered, and still had just that same 1 box when the order was actually filed a week later.”
