“i had a glitch in getting the script from my vet, so my order was delayed; however once I notified Koala that the vet was cleared to get the script, the time that you took to contact my vet was longer than I would have liked. I emailed AND called to let you know that the vet was clear to give approval for the medication.”
“Took more time than anticipated to process but received my order. My Golden Retriever had a severe reaction to Simparica Trio with excessive diarrhea and vomiting. I do not blame Koala for her reaction but obviously will not be ordering again.”
“I appreciate you expediting the shipment but you still have failed to explain why you raised the price by 200%. Blaming the supplier doesn’t make sense. The price to manufacture this 40 year old drug went up by 200% in one month?”
“Y’all take a really long time to contact the owner / the doctor / with all the questions. It’s too long, the animals could get v sick in the time frame of a week that it takes for y’all to even talk to us. So before we receive medication it’s at least 2 weeks. That’s too long. Y’all are good, but you can be great.”
“I was disappointed in how long it took to ship my order More than a week passed before it was shipped and then only one item was available. Once shipped my order arrived quickly but because it took so long to ship, I had to go to my vet for meds to tide us over.”
“I have asked you to not send out refills automatically but you still do. I need every discount I can get. At this point I never recommend you to anyone. Unfortunately for me pretty soon you won't need to send refills anymore.”
“Koala had issues charging my credit card that had a $200 balance and very high credit limit. I had to call Koala, and I requested they rerun the card.
Think for yourselves. Why did I have to troubleshoot.? Took over a week for me to receive the order.
Likely my first and last order with Koala.”
“Unfortunately no one contacted me to let me know that my order was delayed a week. I had to send an email and even then it took a day to respond. My dog can’t miss her meds and this was quite a delay. Otherwise good.”
“Koala offered the most competitive pricing for the pet medicines I needed. They confirmed with my vet and accurately shipped to my door. However, the process took far longer than expected and than their competitors. Over a week after I'd submitted my order, it was still "processing" and my prescription hadn't been confirmed with my vet yet. I reached out to inquire about an update, and it took several additional business days for my order to confirm, then ship and finally deliver. Luckily, I didn't need these refills in a timely manner. I'm still unlikely to use Koala again--in my opinion, their lower prices aren't enough to justify the significantly longer timelines and follow ups required. Overall, Koala's competitors are out performing them.”
“Shipping was quick but processing took a long time, with no contact on why it was taking so long. My vet approved the prescription a day after I ordered, but I didn't receive the medicine til 2 weeks after the order was placed. Again it would have been nice to have been contacted to know why there was such a delay in the fulfillment of my order.”
“Account set-up issues at the beginning. Only reason I placed the order was because you realized the error and offered me a reasonable discount. I also had to call your contact # to get an update on my order. The order status feature is lacking in real-time accuracy. I'll consider Koala next time I need pet meds, mainly because you are semi-local and a start-up. Keep your prices low and you may have a repeat customer.”
“Appreciated discount
Long delay between order and final vet approval...Koala blames vet, vet blames Koala
Fancy packaging--could cut your costs and customer costs with plain packaging
Once shipped, arrived on time”
“In the process would have taken way too long if I didn’t follow it and force action at each stage. The service rep at Keio Ola was excellent and without her help button, it might’ve taken up to two weeks to receive a prescription.”
“Nice price with the new customer coupon I used but because of the nearly 7 days it took for your company to ship my package I will not be frequenting your site for any future purchases.”
