“It took over a week from the time the prescription was received till the medication shipped. I was not communicated with when they received the prescription or with any updates unless I called. Additionally, they could not provide an estimate for when the prescription would be processed and sent.”
“The order process was fine except that I don't like the autoship and I have avoided ordering from Koala because there doesn't appear to be an option to NOT sign up for Koala. Please consider providing that option. Also, the prices were higher than at my local pharmacy.”
“Yeah, hi, I was wondering if there’s someway that you can review your automated system so that a 30 day prescription can be renewed under 30 days some of the months have 31 days in them and my pills are coming late. One of her pills cannot be late, so I’m having to manually reach out to you to get the order shipped out earlier. Any help would be appreciated thank you.”
“Prices are high and ordering was multistep. I did make this purchase because of the discount offered. If you are given the honor of being a preferred provider by our veterinary office, I would expect competitive prices and better communication between Koala and their Vets.”
“Fast shipping. Disappointed that most online coupon codes do not work with repeat customers. Typically coupon codes only work with first time orders even when I purchase items online through my veterinarian. Poor communication regarding coupon codes that are not accepted. When codes do not apply to orders they are canceled without any notification.”
“I like the idea of being able to order and have it delivered to the house. However since this was my first time there was a little disconnect in communication between my vet and koala. Because of that the medications for my dog were delayed so I had to borrow some from a friend until mine came in. Now I know to call them rather than email”
“You were faxing my vet 3 times for a prescription and they were not responding. You did not contact me to say there was a problem. I didn't know until I called you to inquire about the delay. It seems that you should gave let me know.”
“Our vet would not approve the prescipiton over the phone and I had to mail a hard copy via USPS. It wouldn't have been so bad if a PDF via email would be accepted.”
“It took quite awhile to even get my prescription for my dog. When I spoke to one of your representatives, she was very dismissive. My dog was a week late for his preventive as a result. I think from now on, I will be using Chewy for his medication and save money.”
“You wrote the meds would be here Monday night by 9. That would be 10 days since you get the order. I got a compounding pharmacy here to make them in one day. I won't order from you again.”
“Customer service is nice but shipping takes WAY TOO long - cannot use this service for my dog’s daily pill because I cannot trust I will receive it on time. I am used to 2 day shipping from other providers.”
“The process took longer than expected and with other companies re: prescriptions. I will try it again as I expect it to get easier as this is an auto refill item.”
