“Doing business with this company is painful. Took me over 2.5 hours of phone calls, emails and mistakes by the company to get heartworm medication for six dogs. Your company refused to fill the prescription written by my veterinarian. My veterinarian is the one who asked me to purchase these items from your company. I will be looking to take my business elsewhere and cancelling my autoship. 57 years old and never had as bad of an experience than with your company. Pathetic.”
“The timeframe after my vet approved the medication took way too long, it was approved 3-4-25 and I didn’t receive it 3-14-25. Otherwise the details in packaging was a 5 star”
“I appreciate your services
This last order had been delayed by the postal service and Koala customer service was helped if a tea hop was needed. My order did finally arrive… a month later.”
“Super easy and fast to order!! You can tell you all took time to put our order together. I know it’s silly but the packaging was so nice - tells me as a company yall care.”
