“Nice price with the new customer coupon I used but because of the nearly 7 days it took for your company to ship my package I will not be frequenting your site for any future purchases.”
“It took 15 days from the time I ordered to delivery. I went for long periods with no response from Customer Service. My order was packaged nicely but the timing and responsiveness caused a lower rating”
“My dog takes apoquel daily. Your promotion was helpful since it's so expensive. It came yesterday. I found it took longer than usual for you to fill the order. Also I was surprised when the label read oclacitinib instead of Apoquel. I thought Zoetis was the the only manufacturer. That concerns me. Is your product from Zoetis?”
“Price of my dog's rx was good and ordering was easy. However, after days of seeing the order under review I sent emails inquiring about my order status.No one responded to any of my emails. Via phone, they said they hadn't gotten auth from my vet after 3 attempts. My vet said they authorized the script right away. After I finally spoke with someone, the order was processed. I wish they had let me know sooner so I could have intervened. Packaging was very nice. It would have been 5 stars if they hadn't waited so long to process.”
“I think you could give a quicker response when the order is delayed. Or having trouble with the animal doctor. And I feel like it's takes days to a weeks before I get a response. I feel each step that is done give a email answer to the client that you sent the doctor have not yet a response. When the doctor responded give a email update. That way the person ordering can get the problem solved. And the dog doesn't have to be the one waiting on medication.”
“I did not realize the time frame required for fulfilling an order. The order did not make before my pup ran out of his current supply, so I had to buy locally before the order arrived. Now I have LOTS of the medication.”
“Issues with getting the first order. Animal hospital said they faxed it but y'all was saying they didn't. We had the animal hospital to resend it and you got it that time and the lady had it marked urgent and made it the situation right.”
“Up to this order I was very happy with Koala. This month I had to call three times to get my dogs meds mailed out. Everytime I called I was told it was mailed out that day. When I didn't get any response thru email, I had to call again and again.”
“My Pomeranian is 10 years old and he's developed heart condition. He's been on two heart pills for 2 years now and they've become quite costly to my budget. So I did some shopping around and stumbled upon Koala. Great low prices but the time it took get Koala to contact my Vet and then get back to me was way too long. I requested these Rx well in advance so I could have the refills before he ran out. I believe by the time I received them from Koala he had just run out of the one. I think I'm set up on auto refill so things will be quicker in the future. When I asked about expedited shipping I was told it would be mailed by USPS and Koala didn't offer faster shipping at this time. I would recommend Koala look into that. The box they came in, I'm sorry, but I laughed out loud because there were these small bottles of pills in this HUGE box! The bandana is adorable and I did snap a picture of him with it on.”
“Package arrived packed beautiful. I wish I knew it was going to take that long from ordered placed to delivery. I ended up ordering from chewy and got meds in 2 days. Would order again from you but but know now at least 2 week process.”
“slow on shipping reason was said from Koala was did not hear back from vet on prescription I called vet it was sent 4 days ago showed that faz was sent called back to Koala they found fax and sent”
“I places an order 3/8 and received today 3/18. It took 10days. I called on 3/16 about taking too long. A customer service person was nice and she said that she would write "Rush". The package was super nice.”
“Logistics need improvement. When my vet was unresponsive to your attempt to contact them about the prescription, there was no communication back to me. Prescriptions are time sensitive, but customer service did not reach out to me at all, let alone in a timely fashion.”
“Great price with discount. Quick responses always given to my inquiries. However, took way too long (3 1/2 weeks from order date to delivery). My vet held things up initially but still was several more weeks before I received the order. Would recommend ordering further in advance. Perhaps on refill order it would be quicker. Would still try again.”
“Not enough time between the email saying the recurring order is placed and the shipment of the order. Need more time to decide if items are needed this month.”
