“Unfortunately was not aware we had to send a hard copy of the prescription which took days. First they didn’t tell me it wasn’t until I called that they asked to send. So I had to snail mail a digital copy. From purchase date to receive date it was pretty long….”
“It all came quickly, but I didn't get the discount I thought I was going to get and got another bandanna for the dog. It's a nice thought, but I now have two, and neither fit. It seems a waste of material and resources and the ruddy plastic bag...”
“Please use $ that you used for marketing and fancy stationary … free neck kerchief for pets - use this instead to lower the price of meds that are necessary for pets to live . Please don’t exploit pets for free advertising for your pharmacy.”
“Fast service. I just wish the orders weren't automatic renewal. Otherwise I'd give it a 10. I don't want to have to call and cancel the renewal. The first time I wasn't even aware it was automatic.”
“The packaging was cute and it was the correct medication, however it did take about 2 weeks for my pet to get his medication. I felt horrible waiting those 2 weeks but because it was a prescription, I had no choice.”
“I like the home delivery, but it took too long to arrive. I ended up having to go pick some up from the vet office before it arrived. I think now that I’m on a subscription it should be ok.”
“Ordering was easy along with getting the prescription from the doctor. Our biggest drawback was the time frame it took to receive. It took about a week and a half or more. Some other on line companies have it delivered with in two days.”
“The length of time from when I ordered the medication to when I received it was super long. Would love to continue to give a smaller company my business vs. a big box store but need medications faster :(”
“Product was what I ordered. There was quite a delay in delivery. Ordered on Wednesday, got a message that it would be delivered on Monday. It never was delivered. Late that day there was a message of a problem with the delivery. Delivery finally happened on Wednesday. I am not sure I would trust ordering a more time sensitive medication that is needed on a dailt basis.”
“Took way too long and receive my order and my dog went without meds for a few days. Also, anytime I buy medication from the vet office directly, they always pre-cut the tablet. So I’m a little frustrated with how long it took and I have to cut all the tablets. I’m afraid I won’t be ordering again. It was too difficult.”
“Great prices but shipping is super slow. Also, need a way to know the status of refills available and if orders are delayed because you’re waiting on approval.”
“Site is relatively easy to navigate, but I did not receive my first-time user discount of 50% off my order. That was pretty disappointing. Additionally, prices are rather high.”
