“It takes too long to get an order filled, there is not an easy way to refill prescriptions on line, I don’t like having to email a response when I have put in an order on line”
“Took 20 days from order until delivery of a non-prescription item from a fellow NE location less than a two order drive away. This will definitely make me hesitate to order anything more time sesitive, much as medication. :/”
“Great customer service, Beautiful Marketing however I waited a week for approval of a script on Koala's end. It took 10 days to get Clavamox for my pet. I work for my Vet so I know when the script was submitted. That is entirely too long for processing since Rx was for a wound. I ended up having to order a Rx from another pharmacy as well. I would love to continue to refer/use Koala as our preferred pharmacy but this matter definitely needs improvement.”
“I was very disappointed to be told the price of cisapride mini pills for my cat had tripled since my last order about two months ago.
I appreciate your reliability, but I can't afford that increase once a month.”
“Had to call too many times to check on the med shipment. Eventually I ran out of existing supply before shipment arrive forcing me to go to my vet for buying it from them.”
“I have two dogs. Both dogs have genetically chronic health conditions.
The pricing is competitive, but there is still considerable space to improve where functionality meets user/customer experience.
Taking all factors into account, I will continue to use Koala since I’ve found it to be the best version of this service model I’ve encountered…”
“For the last month's you send the meds too soon i now have 3 bottles totaling 87 pills for my dog 1 tablet per day split in half that means I have enough for november, December and 28 days in january I have asked to not to send until the 25th of each month”
“I have dogs that will receive vetmedin from now till the day they die and yet a call must be made every month even thou these dogs see the vet every 6 months and get comprehensive blood work and check ups, This slows the process and it takes 3 days from the time I call in , way to slow,and you don’t work weekends making things slower yet”
“Ok price (I’ve seen same med for $15.00 cheaper online) but it took too long to receive it in the mail. I ordered this pain med for my dog on Oct 10th & finally received it on Oct 21st. My 15 1/2 year old Maltese had to go a few days without pain meds. Because I asked the lady at the vet how long it takes to get the meds from Koala & she said like 2 days. That was incorrect & I would have ordered earlier but I never would have expected 11 days to receive 1 med. Also, please stop sending the 60% off e-mail. You know I already ordered something from there & not eligible for any more discount’s unfortunately.”
