“I didn't realize it was going to take so long to get my dog's medicine. It took over a week. I had to call the Vet to get a Supplement to hold me over until her meds came. Other than that, it was okay.”
“Disappointed ~I was given the wrong medication for my puppy. The medication given was for a dog 6 months and older and my puppy is only 3 months old. Vet receptionist says this problem happed also with another customerr.”
“Hi! I'm so happy that we found your service through our veterinarian. I was really pleased with how quickly we received the medication for our cat Luca, and that we're able to medicate him more easily with a liquid medication vs. a pill form. He still doesn't like it! Also, we were impressed by MixLabs! The medication arrived in a holiday decorated mailer, and a cat toy was included with his medication! Thank you! We look forward to ordering again when medication is needed.”
“Ordered on 20th November. I was contacted 2 different times with changes to the order. Finally received order on the 4th of December after having to call twice about order. I will not be using this service in the future. Too many "issues" arising with order.”
“We've been using Koala for a few years now, as we have a medication that we need from a specific manufacturer. Koala has always provided our meds with that exact supplier and all of the staff we have ever spoken to to place our orders, and check the manufacturer for us has been amazing. We love Koala and very thankful for the employees who have helped us each time.”
“Very good experience. Communication was good when they did not hear from my vet they notified me so I could get my vet to call back with the script. Fast shipping once they received the script. Packaging was very professional. Would definatly use again.”
“Really good prices, compared to my vet’s office and to Chewy. Service prompt. My vet won’t send electronic prescriptions, so it’s a bit of a hassle to get the prescription from the vet and then have to mail it, but that’s not Koala’s fault at all.”
“Although the process of refilling your prescription is great, customer service is not in tune with best practices regarding your pet's death and what to do with unwanted unopened medication you received in the mail”
