“I ordered Simparica trio a little over a month ago and there was a problem with my vet. Koala notified me that they didn't approve the order via email. I followed up with my vet and they said they wouldn't approve an order over the phone with an outside pharmacy, but they would write me a prescription that I could pick up and take anywhere I preferred. In the meantime, a person from Koala reached out to me by phone and asked if I wanted the order held open and I told them I was going to pick up the prescription the next day and would mail it to them. I was concerned because I had a special coupon and that it wouldn't still apply because so much time was elapsing. The person from Koala assured me that wouldn't be a problem and she would make sure the order was held open. A week later I received another call saying they still hadn't received the prescription, so I had to mail it again. I have finally now received my order and Koala was great. The follow up and customer service was incredible. Thank you Koala!”
“Koala worked with my vet quick to get the prescription approved and delivered to me. It was personalized to my pet and I. Have already recommended to friends!”
“Koala Health could use some updates to their website. Users are unable to change the dates for auto renewal on perscriptions or otherwise edit. This requires a phone call during business hours, something that can be difficult for people to do. I have also had issues where the perscriptions have been edited at my request but the website was never updated and I ended up getting deliveries during the wrong periods.
Koala also requests that people e-mail them if assistance is needed during non-business hours but the e-mails often go unanswered for 2-3 days, so it is not the best option for help.
As of now, it is easy to get a hold of someone on the phone when needed and during business hours.”
“This is the first time I've used Koala Health. They call me to let me know they received a prescription for my cat. I could place prescription over phone or set up my account. It was very easy, and delivered to my home the next day. Great job”
“This service is wasteful. I’m disappointed that our veterinarian would only prescribe 1 month treatment to be dispensed at a a time. Stupid really. The size of the package & material waste on inserts is ridiculous for 1 heartworm pill!”
