“The Koala Health website found me the best price on topical flea medicine. HOWEVER buyer BEWARE!!!! Less than 5 months later *another* order arrived at my door! I’m a very savvy online shopper & I went back & checked the website, my account, the package received & then all emails from Koala Health. Nowhere does it say I signed up for an ‘auto delivery’ program. But that’s exactly what they said when I emailed them! They also told me because it was medicine it could not be returned; no exceptions. So I’m stuck with it & suggest other potential customers be aware of this.
Only two stars due to lack of clarity & because they at least did answer my email in a timely manner.”
“I felt like I was a little blindsided on the air delivery and tried to change credit cards as the one o used previously is a work card that is
Not authorized. Customer rep could not help and change the billing and I could not cancel without calling. Also very expensive and could not use a discount on second delivery. Will not be reusing koala or recommending”
“Ordering from Koala Health is easy and convenient. When needed, they contact my vet for approval of prescription items before shipping. It's easy to set up auto-ship if desired and everything is shipped in a timely manner. It's also easy to contact them for questions or if you need to make any changes to your order.”
“The package came quickly, safely and with a note inside welcoming me to your services. Unfortunately I ordered my medication for small dogs instead of large. I hate to send back so will probably just give my dog 2 tablets instead of one. Thank you for timely order.”
“The initial order I placed was discontinued, and I was very pleased with that order. Fast forward 6 months later and I see another order has been placed, shipped, and charged to my account without my approval. I was unaware Koala Health would use my financial information to charge me for reoccurring orders. I work hard for my money but struggle financially. After this negative experience that set me back almost $140.00, I will be canceling my account. You should clearly communicate that reoccurring orders will be placed automatically when a customer places their first, so people aren’t blindsided 6 months later.”
“Koala was recommended to me by the vet. I’m glad she did. The ordering process was easy and fast. They were compassionate when my dog died. I appreciate their help.”
“Once I spoke with someone, your website was easier to maneuver. It took longer to get the package than I had expected and date given, but that was a USPS problem.”
