“Hello I received an opened bottle for the second. I open the box and the top tab fell out. This concerned me but I didn't see any needle holes in the top. I started to call but decided not to. Please don't ship me any bottles that the tab has been removed. I think the next time I will return it. Thanks”
“I found the online ordering processing to be difficult. I could not easily edit, say if I wanted to order 1 or 2, and I had to search and search to find a delete option. I would have appreciated a receipt of exactly what I had ordered, and I wish the order had been mailed more quickly. I had to wait ten days while my pets needed the medication immedicately.”
“Delivery is just slow, super slow. I am really hoping this doesn’t become an issue where we run out of meds waiting for repeat prescription. Also, for Gabapentin, can you get a 300mg.”
“Well the product was delayed due to me changing vets and then the price changed a couple buck. I was told then that they would be overnight sending the package due to the allergy fair ups, but then still sent it regular usps, which then also got delayed in transit having his meds arive about 2 weeks after the original purchase. Why was the package not sent overnight, when I was told by you guys it would be?”
“6 months ago when I started using your service you were cheaper than my previous company that I used. When I got my medicine for my dog this time, you are a lot higher and that doesn't make me happy. It felt like bait and switch. I am on a fixed income and cannot afford expensive medicines.”
“It took too long to get my order. It didn’t seem as connected as other online pharmacies. I am not sure if this was due to the service or if lack or response from my vets office. Now that I have “refills” on the meds. I’ll see if my second experience is better than the first.”
“The medicine took a long time and it's inedible for my cat. I understand this isn't really Koala's problem but I wish I knew that ahead of time. On the other hand, the people who answered my phone calls were VERY nice and accommodating.”
“When i 1st started ordering from Koala Health, i was so impressed by the pricing of my dogs medication. Ever since, the prices have continued to escalate and are now almost double what i started paying for.
I will soon be seeking alternatives for my dogs medications.
Koala is no longer going to be my go-to for medication.”
“First, another company somehow mimic you from a similar named Hostpital not Services! There was problems when I first tried to put my cat's and dog's info was a half day project: kept changing animals as well would allow me to fill out specifics then, after ordering prescription for both my dog and cat, I never got, so, when I went to my Vet to get my animal's meds and necessary shots they checked on my order for me and said, "It had not been processed" eventhough, I had a confirmation #. I know it's a PITA trying to get up and running so, I'm just saying this to help out.”
“Normally I have no issues with Koala, but when I went to give my dogs their medicine last month I realized I had not yet received my shipment for my youngest dog and it put me into a bit of a panic and by the time I realized it they were already closed. When I called the next day they were very responsive stating they were sorry for the delay and they would send another shipment out free of charge due to the inconvenience. I then got disconnected and when I called back I was placed on a really long hold and had to hang up due to going into work and not being able to be on my phone at that time. When they called back they left a message and stated they were going to wait on sending a replacement out because the shipment was "on it's way" according to the latest update. At this point they had canceled my next months shipment and so my dog missed his dosage for a month and they did not compensate like they have previously promised. This was a little disappointing as they had promised this and did not come through on their word.”
