“Terrible network with incompetent staff, They started suddenly to block all short & automated SMS coming from important websites such as Paypal, banks, etc...
Kept calling their customer support service for assistance which they promise but without solving the issue, they cost me 3 weeks of disturbances as I was not able to log into my bank account.”
“Spent way too much time trying to resize a photo because registration would not allow pic size more than 120kb. Never could get photo small enough to work and wasted a ridiculous amount of my vacation time just trying to register!! Never ever ever again”
“Ni a bala compren esa M. Compre una en un 7 eleven. En usa 🇺🇸 pero no funciono y nadie me respondió 35 dólares perdidos. Por querer ahorrar 15 dólares perdà todo. Es una M. Nadie te responde por nada”
“Beware of customers providing wrong information to purchase their plans .
I got trapped and spent money taking up 3 months of plan which didnt worked . After calling customer service no one responded to the solution and didnt even processed the refund.”
“Just purchased sin starter kit went online to activate entered the ICCID From sim gives a red error message "activation not possible expired sim "WTF. Purchased at 7-eleven. Tried putting directly into old cell cuts off activation call in progress loss of $30 its a southern Country's Business Scam using T-Mobile As well.they now are kicking off unregistered prepaid accounts with payment processing errors "sorry its system error on our part, go to store in 10 days heres a $15 account credit" A shame BBB And FCC aint investigating theses companies.”
“I wish there is "no star" option, I call in and obtain the PIN for my account, which I would like to transfer to another carrier. (it is due to the reception is bad so bad, and every phone call got cut off in 45 sec). The customer service Nad Dejano with employee # 30157 is answering my phone the first time and told me I will need what is my last time of payment and PUK # . I got all the information look up and call back again . I have to wait another half an hours to get my phone to answer . They said they will need the most calling number , which will need to be 5 X a day and 30 scs at least. (Now a day, who will call people 5 X a day ) . I will them all the information I have and they still said cannot proof i am the owner of the account. since i didn't make a phone call of the same number 5X a days. I told her to transfer me to another customer service and supervisor and she refused to do so. she said she won't transfer me at all .”
“Just do not join this bunch of crooks,how o2 can have anything to do with them is beyond me. Go abroad or home nothing will work.How they get 1.6 stars is beyond me.”
“i had purchased a bundle plan for three months which then I realized was way too expensive compared to other providers. After 2 days I called the customer service and asked them to cancel the plan and give me my refund they told me it will get resolved in 24-48 hrs but took like a month to give me a result and then they tell me i have used my balance and cannot refund my money. What do you expect me to do like sit around for a month and call nobody like its my mistake you took a month which i had to remind the company that i have a complaint.
short and simple very bad coverage and worst customer service.”
“The services app I keep using it usually kicked me out today twice they need to fix so I highly recommend that quit lycamobile and start using lebara, ee, Vodafone, Tesco mobile.”
“Avoid this dodgy company, they charged me £100 instead of £5 and they refused to refund me ,not only this they said you have used all your balance ,what a sheet company”
“Do not use lycamobile if you plan on traveling. Their "fair use data policy" is extremely bad, you get a few gigs to use abroad, and if your plan happens to cancel while you are in another EU country, you cannot reactivate it
furthermore, the data is throttled so at most you get 1mbps.
Even within the country they block access to a lot of websites. For example I am unable to access github.com or my sanitas health care app without using a VPN”
