“Tried to set up a pay monthly contract (not easy) I had the "contract" sim card delivered but when I came to use the service it had been sent out as a PAYG sim. After 6 emails phone calls and chats all of which I was told in 24 hours it would be sorted and every day it's not.
This company is next to useless to deal with and ive asked for a pac code as they give me no hope of ever dealing with their error.”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“AVOID THESE CHEATERS
joined Lyca Mobile a month ago. The number wasn't transferred correctly by LYCA hence did not get text messages and also have issues in making and receiving calls as the other person could not hear me clearly. Definitely a network issue. Since over a month and LYCA have not resolved the issue. They also charged me and renewed my plan without my concent. When I complained, don't know what they did but my phone shows message "NOT REGISTERED ON NETWORK". So cant use data, make or receive calls or send text messages. So far called company over 50 times in last 30 days but did not receive response or a call back.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“UNAUTHORISED TRANSACTIONS BY LYCAMOBILE UK
Since 18th March, my complaint has been passed on the 3rd team and still no response WHAT A BUNCH OF INCOMPETENTS”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“I realized they blocked my SIM with no notification and it's been now 2 weeks with back and forth emails, for each I have to wait 48 hours to get their reply. Plus, I won't get any compensation or money back because they charge my top up, let me use some and then block the card, so according to them I used their service.
Worst service. I can't wait to have all this sorted to leave”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“LycaMobile Travel Pack is a waste of money!
So that l can use my Lycamobile to access internet during my holiday in Nigeria, l was recommended to buy Lycamobile Travel Pack. The data was not working so l contacted the Lycamobile Hotline. The hotline reps were really unprofessional, were always talking too fast and not really assisting with the problem. They just wanted to get rid of the caller, so gave instructions which didn't relate to resolving the problem. Each time a different person - different instructions. Buying the Travel Pack was a WASTE of money and time, since l couldn't use it after all.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“I HIGHLY ADVISE YOU TO THINK TWICE -> READ WHY ->
this is an absolutely mental way to run a business. im still in shock to be honest as this will literally hit everyone at some point.
My bank card was coming up to expiry and my bank had sent me a new card, so i can continue paying for stuff, you know, as you would like too. But apparently you cant change card details associated with your bundle, so when they went to take payment from my old card, i had a text message 10 minutes past midnight telling me they could not take my payment contact customer services.
That sounds innocent until you realise your phone no longer has network connectivity, they literally removed everything, so i couldn't even update details if i wanted too.
Its like going to a shop and your card gets refused because your bank wants to verify its you but the shop owner says no, im not serving you anymore you had your chance!
ABSOLUTELY MENTAL”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Stay away from Lyca mobile, they lied to me, I did not receive a refund, they literally stole my money, first they lie to you so that you can leave a good review. The package I bought did not work in Turkey. When I came back to the UK, I wrote to live chat and told them about my problem. They said there was no refund. They said I used my package.”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“Sent me a sim that didnt work customer service couldn't get it working asked for refund after three emails and calls and no refund and still trying to take another 8.99 for this month when i have not used poor company do not use”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“We first got conned into buying one of these Sim cards with 6GB data and calling in San Francisco. It allowed me to make one international phone call an use 1.5GB of data. It was very sparatic when it worked, then it just didn't anymore. No data or calling after 2 days even though it only allowed us to use quarter of the data. Then stupidly got sucked into buy another Sim in Portugal cause we couldn't top up the USA one. Again it said 5GB but this time didn't even allow us to use one. Stupidly we then topped that up €10 that lasted literally 5 minutes. We then again, she we are very stupid, purchased a 3rd Sim for €15 which was meant to have 20GB. AGAIN it didn't even allow us to use 2GB and it stopped working. Wish we had checked the reviews. This company is an absolute scam. It has cost us easily $200usd for feek all. Do not purchase anything from them EVER! They are thriving criminals.”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“I have very very bad experience!! from to day i am leaving them.i am changing my SIM from lyca to Lebara
this private company Lyca Mobile are making a lot of money by charging {stealing} us more money from from poor people , and they are well on UK no one investigate them.
I am one of their victim.
from 2015 I was using Lyca happily but from time to time lyca company they start changing their caracter . for example nowadays if i top up £5.00 pay as you go ,if i spent only £1 after that if check my balance already gone, this is happening many times i called customer service they gave me only reference number for the future but they never refund my money and they never solved out the problem they said only ''sorry to hear that''
the UK Government must investigate This private company of lyca mobile.Thanks.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“One of the best Worst customer service I ever had. tried to take out my card details as did recharge for one of my friend , firstly customer care never connect on call and the other thing is when they gets connected they talk to you rude no patience towards what is our concern and what we trying to say . Although on call for 20 more minutes they never help you all customer persons are same very bad experience I would have given zero rating .”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“I tried to cancel the auto payment on their website and they would not let me do it. They won't allow you remove your credit card information!!!!Then I contacted the customer services and they confirmed my auto payment was canceled. But they are still charging. Then I contacted them again, they replied saying oh we are sorry. we will return the money and make sure the auto payment will be canceled. But nothing happened, they are still charging and no money is returned! It is totally a scam!”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“If there was an option for minus stars they would get -10!
Absolute rubbish at just about everything!
Rude
Scam artists and refuse to listen and talk over you while explaining the problem.
Avoid at all cost…it will save you hours/ days of stress and anger 😡”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“I joined Lyca via Uswitch - wish I hadn't.
Paid the first payment, got the SIM card, 3 weeks later they tried to take the 2nd payment but it failed. I checked my account on Lycamobile's website - it had somebody else's credit card details; not mine. I deleted that card and put my card details in, but they cancelled my account anyway, and now I can't get a PAC number to keep my phone number as I can't access Lyca.
Chatted online with someone completely useless.
2 emails sent - no replies.
Stay away from Lyca - they are incompetent, dishonest and useless.”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“Worst customer service that I've faced.
Whenever I call I feel like they didn't have much training and are very rude.
From the very beginning it was a nightmare.
I've got the SIM card online with £10 plan 6 months for the 20GB and paid online and when the SIM card arrived no plan was attached to it and they wanted me to pay £15 pounds to activate. I explained that I've already paid for the plan and they told me that I did not. I had my bank statement to prove it but they said it doesn't not prove it that I paid. Lucky I did a print screen when I've paid for the sim card online and sent that to them. With no apologies they activate the plan like they were doing me a favour.
On my second month I top up the app with 15euros and I am charged twice. I didn't do anything about it because I didn't want to waste time again on the phone with their customer service. I've just thought, I'll use it in the next months.
Everything it's fine until on my birthday I am on a call on WhatsApp and my call disconnects. I've noticed that I don't have internet and I check on the app. The 30 pounds I had on my app that was supposed to be used to renew the plan was gone.
When I contacted Lycamobile they gave the excuse that I used all my data and therefore the 30pounds were used on pay as you go basis. I knew that was impossible because o rarely use the internet. When I went on the app and added all the MB that I used on the past month I only used about 4GB out of the 20GB. Also my plan was supposed to renew on that day or the day before.
When I asked why my plan wasn't renew or why I didn't get a text saying that they weren't able to renew my plan ( or something on this lines ) they said they didn't know and they were going to ask another department. Few days by and today I get a text saying that someone already looked at my case and to call the call center. This call was the worst until now. They literally told me the case was close and the reason they didn't renew my plan was because it wasn't activated. When I asked why it worked or the past months and not on this one? Just told me it was because it wasn't activated in a rude way. I just wanted to understand what happened to be deactivated as it was working fine until now. Basically he told me it's close that's it. With no reply on my questions.
I now don't have a plan they took 30 pounds of me. For my understanding the plan for some reason was not renewed on the system and Lyca changed my number to pay as you go and in just less than an hour my money was gone. It was an easy fix and a miss opportunity to show that they care about their customers. Instead when I ask what day did I reached the 20GB allowance? Why I wasn't notify? What day was my plan supposed to renew? Why it didn't? Why I didn't get a text if they tried to renew and they weren't able? (The money was in the account) they just reply that I used all the 20GB. It's like talking with a wall and now they just say your plan didn't renew because it wasn't active. I've already opened a dispute with my bank and hopefully they will sort it out.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Lycamobile is worthless mobile company ... their customer support based in Morocco with unmature/unprofessional agents all under 25 y.o, at least like India do have nice manners and knowledge... stay away from this company they will take your money and give you the worst headaches”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
