“I called to have my number transferred and I received great help. I appreciate the fact that I was not put on hold and the customer care representatives were very friendly and helpful. Thank you for your great help Sasmitha... You were very kind.”
“NEVER SEEN such a bad support, they are purely scammers, the website was bugged and allowed me to buy a recharge for a number that in the end was not the number of my simcard because of a malfunction in some of their simcards, called the support 8 times with 3 emails, never helped me to get what I paid on the correct simcard. Don't know how a trash company like this one is still going on”
“*****warning do not buy sim card****
customer service appalling, data and security breach, do not give any details at all, not a secure network provider,
**** advice do not use ******”
“I cannot use my UK top-up bundle paid in 12 May 2022 because they do not recognise my credentials.I'm the owner of this phone number for 11 years yet they have no details of my sim in their database, they asked to send my details over the email.How wrong is that? £10 rip-off from Lycamobile so how many customers like myself? By the way uktrustpilot website won't accept more reviews regarding Lycamobile at least not the ones with one star!”
“Even the website doesn't work. Hard to believe that in 2022 Lycamobile can't even provide a functioning website for their customers. Keep getting "Bad Gateway" error. What an appallingly badly run outfit!”
“the worst customer service ever asking unwanted questions regarding accounts. Asking questions that how much did I have paid while opening an account with them? Which is the most calling number from you and such foolish questions. I have to give them a negative rating if there is that option but there is no that option. Worst customer service ever. I paid for the service and asked just my account number and pin number. Why they should ask bullet questions? Hate this....”
