“They re-design the dashboard and webpage, when you want to recharge your bill, the system automatic choose the autopay, but you can not cancel autopay by yourself, same as the saved cards in your account couldn't delete by yourself too. Its a totally robbery in real life.”
“Supposed to be 5G, I have a 5G phone, never more than 4G even in London, Birmingham or Liverpool. Reception and speed is appalling, despite supposedly using EE fast network. Coverage is so bad I will be changing after only 3 months. Thank God I didn't sign a contract!”
“crappie co pany, been with then for over ten years, been okay U till beginning of the year.. this company has gone downhill like a ton of brick.. They don't seems to care any more, I wanted to leave.. requested the PAC code on three occasions via sms.. no reply. tried to ring the help line on ten occasions.. unable to get through to speak to anyone... I am fluming at the moment.”
“No one answers customer service call. I have been holding 55 minutes then I ended the call. Have serious international network issues. Can't make/receive calls. No one to talk talk.”
“Purchased a SIM from Lyca Mobile on a very cheap deal. Received the New SIM card within a couple of days. Put in a transfer request for my old mobile number to be transferred to the new Lyca number. Have now been waiting nearly 3 weeks for my old number to be transferred which should only take a couple of days. Emailed Lyca customer services on a number of occasions, get replies back after a number of days saying they are investigating it but they don't seem to be doing much to resolve the issue. Also called their customer service number on a few occasions to resolve same issue and have had to wait over 40 minutes for someone to answer. All they say is they need to investigate it. Still waiting for my old number to be transferred, so I am probably missing important phone calls. Also the network seems to have lost connection on a number of occasions since I have been with them. I do not recommend Lyca.”
“The worst mobile company ever since the cyber attack. Never resolved anything for a large amount of their customers. I had no network for 2 weeks, and finally gave up trying now moved to a new provider that works.”
“When I bought my SIM card I couldn’t register, but I could use it normally without registration. Now when my data is expired I cannot recharge, plus online support like chat and hotline never worked!!! So I need to buy new SIM card”
“Access to the website is very hard, purchases of recharges are recorded randomly, sometimes new recharges are not applied. Impossible to reach out to the company and the chat service is barely useful. I do not recommend this service.”
“Absolutely terrible experience.
Can’t log on with either apps
Frustrating and annoying.
No two fault messages are the same.
Really performing maintenance for over a week?
Tried re-installing but nothing
I’m going now into Tesco to buy a SIM card
Do yourself a favour and avoid.
Gave 1* because 0* was not an option”
“New customer here. Can't phone my daughter as the correct number I dial says 'you've dialled an incorrect number '. Sending SMS messages is hit and miss. App no longer works so unable to check my usage. Receive messages saying I've had a missed call when the call hasn't reached my phone. Dialling a number often takes twice as long thanks to a pregnant pause before I hear the ringing. I could go on.”
“THIS IS THE WORST PROVIDER EVER!!!
STAY AWAY!
My phone stopped working a week ago for no reason, I cannot get through to their customer service. AFTER A WEEK I finally got through to someone who 'put me through to the manager.' THAT WAS 20 MINUTES AGO, STILL WAITING!!!!
And that is after a promise that the manage will be on in 2 MINUTES.
2 VS 20 MINUTES!!!
STAY AWAY
STAY AWAY
DON'T BOTHER WITH THIS UTTERLY USELESS PROVIDER!!!”
“I'm uncertain whether Lyca is the worst telecom provider in the UK or if all other providers have similar issues. I purchased Lyca's National Plus plan a month ago, but the bundle hasn't been allocated to my SIM. Since I've updated this number everywhere, including NI, banks, and other portals, I have no choice but to retain it. I've been contacting their customer care for a month to restore my package, as money has been deducted from my account. Despite multiple follow-ups, the issue persists, and I've been repeatedly told it will be resolved in a couple of days. I'm unsure whom I should escalate this matter to for a resolution.”
“Try to register your sim for an account… good luck cos that ain’t happening
Try to complete the form to transfer your number… even more luck needed
Try the online chat… pfft (rolls eyes)
Try to contact customer service (which is a foreign call centre) and after 45 minutes of holding, they cut you off anyway when they go and “check your account history”, the irony of which is there is no account history because I was a brand new customer. Ha!
I wish I had thought to check the reviews before I signed up but I didn’t, so let that be a lesson to me.
Maybe I’m lucky, but I have honestly never come across such poor customer service before, it’s immensely frustrating. I wouldn’t even mind if they’re online forms, post order, did what they were supposed to… My old sim is back in my phone and I will be cancelling all future payments to Lyca.”
“Hmm… where to start
Obviously it is a very simple and user friendly process to sign up to, pay for, and request a pay monthly sim. Call me cynical but if this part of the process was a nightmare, you wouldn’t even go there… and they don’t want that do they…
Once the sim finally arrives c/o Royal Mail (who seem to be having their own problems lately) then the ‘fun’ begins.
Try to register your sim for an account… good luck cos that ain’t happening
Try to complete the form to transfer your number… even more luck needed
Try the online chat… pfft (rolls eyes)
Try to contact customer service (which is a foreign call centre) and after 45 minutes of holding, they cut you off anyway when they go and “check your account history”, the irony of which is there is no account history because I was a brand new customer. Ha!
I wish I had thought to check the reviews before I signed up but I didn’t, so let that be a lesson to me.
Maybe I’m lucky, but I have honestly never come across such poor customer service before, it’s immensely frustrating. I wouldn’t even mind if they’re online forms, post order, did what they were supposed to… My old sim is back in my phone and I will be cancelling all future payments to Lyca.
Buyer beware!”
