“Scam. Instead of getting some 10 eur good-to-go internet as a tourist I paid 60 eur so far and was forced to get 3 month plan because that's cheapest they have. I spent some 8 hours troubleshooting how to order things in 50/50 English-Dutch language. Then the plan ran out leaving me lost in a different country and topping up gave me just few hours of internet leaving me stranded again. The bonus 30 euro they give your for topping up 30 euros can not be used internationally so they are useless. AVOID.”
“Dealing with this company is a time-wasting nuisance.
Initially I considered the overall experience was a scam that had hacked the company although eventually I had a reply from Lyca through a respected online review site.
Due to various poor reviews online and my experience I have decided to cancel my sim contract, although after many hours chat waiting and contact time the sim has not arrived after 12 days.”
“The worst mobile provide ever I had. Not recommended at all. No way to top up instead of to buy bundle or pay 10 or 20€. Do not use it.
P.S. I wrote the email to their support with a question and did not receive any response during two weeks since I sent this. That’s mean they do not care about their customers”
“I don't understand why it has 4.5 stars and why this company can exist.
I bought a promotion sim card from their web site, $5.00 for 2 gb a month. First I tried to port in my existing number, but their web site gave a bizzare error, something like: success: undefined. So I call their CS, gave all required information. Then she told me it would take 24 hours to finish porting. After 25 hours, the porting didn't happen (I had their sim card in the phone). So I called again. This time, the CS told me there was no port-in request for my phone #. I was surprised but decided to try again, giving all information.... 24 hours passed, porting-in didn't happen. I called again. This time, CS told me that there is a porting request matching the sim card #, but phone # is not my phone #. There are 2-3 digits difference from my phone #. He offered to submit a new port-in request. I told him, forgot it, I have no confidence in the company. It is a waste of my time and money.”
“Awful Experience
I switched to Lycamobile for a monthly sim card that never arrived. Adfter 3 weeks without phone I was told by customer service to go buy another card so that they could install the package for me. After passing over the number and waiting a few more days where I was told my complaint was put in “high priority” I finally get hold of another customer service exec who tells me that they don’t do that and the previous employee I spoke to was wrong and had no knowledge of how the system work. Put in high priority again no response. I went back to my older provider Virgin and begged them to have me back! I’m back up and running in less that 48 hours with a good deal. Remember: If it sounds too good to be true…it most probably is…”
“I bought a sim for month few months before. I did not put auto renewal at all. And we did not use this sim. As extremely poor customer service and below quality faulty online mangment. Today, I have found sneakily they took money from my card £7.90, since then almost 10-12 months. What a scam company, stay away. Never put your card with them, it's not safe at all.”
“I don't know how best to describe this network but this look more like a scam. I bought bundle worth of 10 pounds, I made a call of about 30 seconds when I hear "please top up". I thought it was a joke but it was not, that was the end of the 10 pounds, no data, no message. I tried to reach out to them but no response.
I bought another one for 5 pounds (because I really needed to make a call). To my amazement again the same thing happened. I have lost 15 pounds and the network provider has done nothing, no response. I had to borrow someone's phone to make make the call.”
“I would give 0 stars if I could. We haven't been able to make outgoing calls or receive incoming calls for more than 10 days and there is nobody who can be reached in customer support. Their website and app are always broken so you can't log into your account or get information needed to port out the number to a new service provider.”
“If you follow directions on line how to activate your sim it only takes ten minutes to be up and talking . I live 28 miles for any city . I have great signal .clear sound .so far it's a great company.hope I can get a family plan .I need 3 lines . Thank you Lyca so far saving me 150.00 a mounth good by Verizon you have ripped me off for 8 years .”
“Bought sim, arrived quick but after that nightmare. 4 days later still waiting for pin to start plan even though transferred number over and have taken payment. Still waiting. Phone 4 time and no further forward keep saying in next 24-48 hrs will get email and not helpful. Can’t make calls or sent text still 4 days later.”
“I have been trying to close my phone for almost 4 months now, but this company withdraws money from my bank account under a new excuse every time, and no one is responding. People, beware of this scam company.”
“Many times I tried to contact the customer service , very disappointed with the live chat and phone call , live chat reply will be in an hour . They always says connection error then we need to type everything from first . No reply from any of their agents . Not suggesting the network to anyone”
“Hopeless.
I thought I'd try them out. The Sim arrived but without the credit and data allowance.
Attempting to sort it out through live chat was impossible. Just repetitive erronious.
I've given up. Endless PIN, OTP and other numbers lead nowhere.
Customer lost.
Other companies supply a sim with the credit already added.”
“Lyca mobile people does not entertain old customer all promotional offer for only new customers. So don’t get there service after 1st month they will not talk to you.”
“Pathetic customer service, been out of service for 5 days even after recharge of 20 euros and the customer service team is being rude and not able to help me on this.”
