“BEWARE!
This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt.
It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me.
Words cannot describe how grateful I am to the Financial Ombudsman Service for their help.
Please if there's anything I do in this life that's good, I want it to be that I prevent at least one person from making the same mistake as me.
Please do not use Marshmallow Insurance Limited!
You can look up the decision against Marshmallow on the Financial Ombudsman's website.”
“Took the initial payment, then started asking for ID verification - fair enough, I tried uploading it, that didn't work, contacting them proved useless.
Few days later I received a message telling me the ID verification failed and my policy has been cancelled, so I had to get a policy with a different provider - which cost me extra £40 per month due to urgency.
Finally, just got an email from them telling me that as far as they can see, the policy is still active, which is of no use to me now, since I already took out insurance with another company.
Why did they take my money if they haven't completed the checks yet? As always, when something is my problem, it's my problem, when it's their problem, it becomes OUR problem.”
“AVOID THIESE AT ALL COSTS. I’ve been waiting for them to pay my lease company since my car was hit whilst it was parked up since June. In the meantime I’m still having to pay my monthly lease on a car I don’t have. Trying to speak to anyone is impossible and every time you email them they ask you for the same information even though they have a reference number. They employ severe delay tactics to pay out so if you’re wanting car insurance that will pay out after an accident that wasn’t your fault then do not give Marshmallow your money. Totally unprofessional. I’m complaining to the ombudsman tomorrow.”
“A year ago, a friend of mine took out a car insurance policy. As she didn't have any money on her card, she asked me I paid for it. Ten months later her car broke down and she didn't use it. Two months later, my account was charged for the insurance. The amount was much higher than last year. I applied to Marshmallow with a request to return the money and cancel the insurance, as the car is not running and I am not the owner of the car. As a result, they spent the whole day writing all sorts of excuses and told me to find out with the owner of the car. I contacted my friend and she said that she did not order insurance, but the insurance company decided to take money from my card and much more than last year. Why did the price of insurance go up? There were no insurance claims for a year. Anyway, I got some of my money back with difficulty. I spent a lot of time and nerves to get my money back. They refunded me less as they felt I should incur at least administrative costs. The worst company. I would not advise anyone and will avoid it myself.”
“I made a purchase from this website Now almost 4 weeks have passed since then, there is no sign of my purchase, nor are they responding They are completely irresponsible and fraudulent people And the tracker they send is not real”
“I am open to share my experience with bitcoin investment and losing money to scammers. However, yes it is possible to recover your stolen bitcoins. I never believed in bitcoin recovery because i was made to understand that it was not possible. However, sometime in August i fell for a forex scam which promised overly high returns and i ended up losing close to $170,000. I searched for a month for help until i finally came across an article on reddit in regards to recovering stolen cryptocurrency so i reached out to her at:: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m was so scared and skeptical because i have heard of bad experiences but i decided to give them a try and to my greatest surprise i was able to get all my stolen bitcoins recovered from the scammers within a very short time frame. I don’t know if i’m allowed to share the links on here but you can contact Call/WhatsApp:: + 1 2 3 4 3 0 0 1 5 4 4 if you also need help.”
“This company has a notorious reputation when it comes to auto-renewals. I’ve been trying to contact them for the past two months to cancel mine, but they only allow communication via live chat. Despite requesting through the chat to stop the auto-renewal after finding a better deal elsewhere, they took no action. Now, whenever I try to reach them again, my chat is immediately closed with the message that a previous conversation is still open. I have no idea how to stop the auto-renewal, and although I’ve taken up a new insurance policy, I’m worried they may still cause issues. I would strongly advise avoiding this company at all costs.”
“This is one hell of a horror story with Marshmallow insurance
We had an accident at the beginning of June, don't get me started on the 6 hours wait for the truck to pick our vehicle up, or the fact that I couldn't find the insurance as they're stupid enough not to have any words related to car insurance or your number plates sent to your emails for you to find them at the time of accident. These are minor issues.
The horror started when we wanted our courtesy car. They said they can only give it to us when inspected by repair garage.
They initially said the car is most likely written off.
It took them 6 weeks to deliver it to repair/inspection garage, where they said it's been deemed repairable, and the garage said they've been instructured not to give us one, it took another 10 days to give us a courtesy car to sort out the confusion on Marshamllow's part.
Then while using the car on a short trip, the repair company called to say they've been told the car is written off and needs to be returned within 48 hours otherwise else...
HORRIBLE
So we returned early and handed over the car. Now we need to contact them so they let our lease company about it to sort it out for us to stop paying insurance and lease fee of the car.
1 week has passed and they don't respond to anything
This is CRIMINAL.
AVOID at any COST.
Update: More than 4 months of paying the insurance instalments and car finance and still not settled, they keep going back and forth, taking long to answer, asking for a V5 which finance company refuses to provide and so many other issues.”
“They are scammers you have to be aware!!!, they cancelled my insurance without any justification, and i they replied to me after 2 days via chat saying it's my fault i did not upload documents before the deadline, whilst I have email confirmation from them before the deadline thanking me for uploading all the needed documents and I don't need to do anything else. they then faked an email that was never sent to me saying that we sent this to you 7 days ago whilst the one i recieved was totally different and never mentioned cancellation it only mentioned an increase in price and was from a different person. now they say we can't do anything about it and we logged a complaint for you but nothing is likely to happen and they charged me a £130 cancellation fee and they can't cover me anymore because i had an insurance company cancel on me and put me in a very bad situation. I'd be 100% careful when dealing with these fraud scammers!”
“Please be cautious when insuring your car with this company, as they do not honor the terms of the contract and may increase charges mid-term without your consent. I am one of the victims of this unjust practice, which has resulted in unauthorized deductions from my account via direct debit.”
“They are to be avoided.
They didn’t have the incorrect email for me so I never received documents or notice of renewal. They have an auto renewal and the premium has quadrupled in four years. I
had no idea how bad this company was.
Stay away. I’m taking them to the small claims court as they refuse to refund my auto renewal.”
“Such a bad company to insure with for newcomers in UK. They asked me address proof and I was unable provide address proof, these marons reported me to CIFAS and all credit history is gone in your UK life and you can never buy a house in UK or take a bank account. Not a good insurance company if you are new to UK”
“I have also message brokers like gocompare, confused and others about them, they give you a price when you use the brokers page, but when they transfer you to there page even if details are exactly the same as they are transfered by the broker, they tell you how much you have to pay, they ask you to make the pay and prove with your bank account to do that, you do it and after that the page reloads telling you that they will not offer you an insurance, that mean they are just scammers to get into your bank account and grab details, i have already frozen my bank account and i will speak with them about this in the morning and change it...so yes please do stay away from them”
“If u are new to UK or received a cheap insurace quote based on your international driving experience, then be prepare to provide NCD (non claimable discount) proofs from your home country/ or they will double your premium and on top of that there is another £168 fee for removing NCD as well . These guys don’t have any direct customer support line . So u need to spend hours in their online chat window to fix an issue . it’s a TRAP 🚨”
“Policy was wrongfully cancelled due to “not uploading my documents on time” however this wasn’t the case.
All of this automated stuff and talking to bots is a load of rubbish. No real communication and no real help to the customers.
Even when I started emailing and provided proof that my documents were uploaded on time and were accepted they still gave me the runaround.
100% wouldn’t recommend to anyone”
