Marshmallow Reviews

“ On top of that, they refused to refund the unused portion of my premium and charged me cancellation fees. ”

“ Very bad they don't even have a number to call they will ask you to wait for 6 hours on the chat. I cancelled my policy they charged me £127 and refused to refund my £400 upfront payment ”

“ What is the point, Marshmallow?! I have been trying to cancel my policy and get the refund payment for December 2024 because I haven't had my car since the end of November (accident). ”

“ They are to be avoided. They didn’t have the incorrect email for me so I never received documents or notice of renewal. They have an auto renewal and the premium has quadrupled in four years. I had no idea how bad this company was. Stay away. I’m taking them to the small claims court as they refuse to refund my auto renewal. ”

“ Still worth me cancelling, then they told me it would be processed when the policy started, so they wanted me to wait 3 weeks plus 5 to 10 days for the refund, minus £30, to go through. ”

“ I have not received my fee refund as well. ”

“ There is no cancellation fee You’ll get a pro-rata refund (based on your days on cover) This will not affect your record. ”

“ the chat support team so busy, I have to wait almost two hours just to cancel the policy, and I am not sure how long will it take to refund the money back. ”

“ So my insurance runs out tonight they wont refund for days my van is my living and now i cant use it because i havnt got the insurance money they have. ”

“ Terrible company! Cancelled my policy and want to charge me £75 because they accused me of fronting! I’m 74 and my naked driver is 44! They have no proof of their accusation and have said they can’t provide any. They said they’ll give 7 days insurance which they will be deducting from my premium they have given me no ideas of how much this will be nor have they issued me any refund! TERRIBLE COMPANY TO DEAL WITH take ages to respond and are now “investigating my complaint”AVOID! ”