“Car refused to start on 11/4/24 so called them out. Took ages to turn up but did get me started. "Mechanic" said it was faulty battery so got new battery today (12/4/24) and guess what? After a short run the car refused to start so once again called them out. They REFUSED despite me telling them I am disabled and my 88yo mother was with me. They told me it was same fault as yesterday and they do not do "repeat" call outs. I told them to send out their mechanic to check if it was the same fault and AGAIN they refused to come out.The agent even told me the personnel who attend call-outs are NOT qualified mechanics. It now looks like my starter motor is at fault so why did the "MECHANIC" not wheck this? Is it because they are NOT QUALIFIED MECHANICS" Their agents words, not mine.
So if you want to throw away your hard earned cash with these cowboys, go right ahead. I'm lucky my contract with these incompetents runs out at end of month avoiding exhorbitant cancellation fees. AVOID AVOID AVOID
This is my brother in laws experience with them last 48 hours”
“Please do not take your car breakdown cover from this company…
An object on a motorway lane damaged my car tyre and to six other cars.
The highway guy had to shut off the motorway
Called 2Gether they told me I wasn’t covered as it was an accident ?
The highway gentleman even spoke to the customer service advisor as he couldn’t believe that I wasn’t covered.
They showed no concerns for my safety what’s so ever…
Please read the policy documents before buying
AVOID 2Gether breakdown cover”
“Reported an alternate fault in 2/24, did not use & had repaired in driveway. Recovery was not used , but the fault was reported.
A battery flat on the 4/24,
Would not recover, due to an electrical fault being reported in February. Even though the recovery wasn’t used .
They will only cover one fault per year. Even if not used but reported.”
“Ridiculous Company
They shouldn’t be allowed to operate as a company as it is a great scam .
Last year I got broken down in Scotland , I live in south wales , they said they won’t be able to help me as they don’t have anyone in the area , so o have been left to sort the problem by myself , cost me a lot of money to get my vehicle home on my own expense , today after 6 months I am having my vehicle broken down once again , just 30 miles from home , I called them and they said they won’t be able to sort the recovery as I have to send proof of repair from last break down which I don’t have as my vehicle was repaired previously by a friend who didn’t have me an invoice .
So once again I am being left to sort my problem on my own on a very busy motorway .
Don’t waste your money on such a joke of a pretending to be insurance company”
“What a BIG mistake I made choosing this company. My car developed a flat tyre and was undriveable. I am a 74 year old lady stuck in a remote rural area. 2gether took nearly 30 minutes to answer the phone. They refused to attend as the flat tyre was possibly caused by a pothole. I felt completely abandoned. I eventually managed to get a breakdown company to rescue me - at some cost. I wanted to cancel my policy but could not get my money back. So, premium lost, as I now know that this company cannot be relied on in an emergency and I will need to buy a proper policy from a reputable company.”
“Don't believe the price, its cheap for a reason, they will find any loophole possible to get out of recovering your car without first lumber you with a £120 charge. My car wouldnt start so I called asking them to recover it, as it was a sunday and no local garages open they advised they couldn't come out unless they could take it to a garage so I had to leave the car. Called again 2 days later having arrange a gagrage to take it to, I mentioned I was hoping it was just a flat battery perhaps due to lights being left on (but not sure for certain) and they said they could no longer come out to recover the car unless I paid £120 up front as it could be my own fault. This service is cheap for a reason, they want to wait until people are in a desperate situation to hike the fees up. Awful service and awful advisors avoid like the plague, pay a bit more for recovery where they will come out regardless of why the car won't start.”
“I don't know if this company exists because once you sign on with them and gave money you don't here a word from them unless you miss a payment then they add more money then you get a letter from a debt agency called moor Croft.
Stay clear of them they have no customer focus.”
“Scammers Scammers scammer:
Be aware . Extremely bad experience with them . They can easily tell you the reason of refusal to pay £130. Like there should be two trucks space in front of your car . If that’s not the excuse they get then they can tell you 100 reasons like car battery maintenance was not done on time that’s why car is broken down and you have to pay £130. In anyway round they will be charging £130 . I have got a lot of proofs that they are scammers . Keep yourselves away from them”
“Would give 0 if I could! Guy calls 4 hours after being reported to say he only just got the job sent through. Thankfully now home and warm! I'll let my email explain the rest...
***Good evening,
I write this email from the roadside as I am still awaiting a tow vehicle having called in at 12:52 today.
I was called at 13:26 and advised a vehicle would be with me by 14:20.
At 14:50 I called as no one had attended. I was told a further 45 minutes.
At 15:52 I called and was told 10 minutes.
At 16:00 I was told 25 minutes.
At 16:35 I was told 10-15 minutes.
At 16:52 I was told 10 minutes. I was told on this call that she had explicitly spoken to the operative herself and that he would be 10 minutes.
I am a woman, on my own by the side of a single carriage way in the dark. I honestly cannot comprehend how it has taken this long when your phone lines state 90 minutes.
I have had numerous members of the public who have driven by over 3 hours ago and offered food, water and assistance as they can see I have been waiting for hours. It's beyond embarrassing.
I would appreciate a call from the manager to discuss as this is completely and utterly unacceptable.***
Operative called at 17:12 stating he'd be 20 minutes and that he had only just received the job. Don't disbelieve it as he's the only person to have actually called me!”
“AVOID AVOID AVOID at all cost. Scam company. If I could give minus ten stars I would. I broke down in November 2023 & called 2Gether to assist. I told them I was a sixty something female who was alone & my car was in a time sensitive car park, also that my phone was low on power. After seemingly accuse me of causing the breakdown myself (I hadn't) they informed me as it was after 5pm all they could do was text me three garage numbers & I should call them myself to arrange recovery then let 2Gether know who would be attending. I said that was unacceptable but they refused any other help. The first garage didn't understand why their number had been given, the second garage was fifteen miles away, the third was thirty miles away. Fortunately an exceptionally kind member of public who thought it was a battery issue, went home for his jump leads & got me going. There was no follow up call to check if I'd managed to arrange recovery or for my welfare (if I'd had to leave my car, I faced a three mile walk home through a wooded area in the dark). Appalling service, appalling attitude, disgraceful company. A complaint had been lodged but two weeks on, not even acknowledged. Engage at your peril.”
“Just rang , ignition turns on all lights on dashboard but stating motor just rapid clicks , starting motor jam , said they wouldn’t come out because it was caused by me using a cigarette lighter socket to check tyre pressures. This information was given freely by myself as thought it might help . Will cancel breakdown and car insurance straightaway. Obviously scammers , very disappointed that GoCompare pointed me in their direction.”
“AVOID * BEWARE * AVOID * BEWARE
They go out of their way to avoid helping you
I broke down at 02.30 am with a flat battery - they would not help unless I paid double the annual premium as I said I may have left a parking light on ( which I actually had not ) when I informed them they still would not help. I was fuming and still am - go to a proper breakdown insurer”
“Totally worst service, i bought policy for my 2 cars and in one year i called for only 2 times but all the time they give excuses.
Wastage of money and time. Absolutely useless avoid!”
“Avoid. Meant to provide a service. They go out of their way to try not to. After one phone call to them. I paid to go with a proper company that know how to do their job properly. This company is just scamming you. Do NOT go with this company. When you breakdown and need someone to help. It’s not them.”
“ABSOLUTELY USELESS WHEN YOU NEED THEM - AVOID! Tonight they were happy to leave me, single female in the dark -1 degrees, on the side of the M40 with a tyre blown off, unless I paid £150. I have my car and 3 vans with roadside cover with them. I paid it, despite my already paid up subscription to get help. I then had to be recovered to a garage, they wouldn't do it, unless I paid an additional £150, despite having UK coverage on my subscription, because this was considered 2 call outs. I was 26 miles from home. I'm cancelling and going back to Green Flag, I've used their services for years and they were brilliant, through my bank. Thought I'd try these people, but I was BLOWN AWAY by their SERIOUS LACK OF SERVICE WHEN I ACTUALLY NEEDED IT.”
“Took out breakdown policy 25 February last year, had to sell car 26 June and asked for refund for outstanding time left, they said NO. Not a great deal of money involved but says a lot about the company....”
“Shocking service. Left an 18 yr old girl stranded in a car which she did not feel safe to drive because of a loud noise coming from underneath the car. Was advised to drive it to a garage at 10 to 5 on a Saturday. Hello but garages close at lunchtime Saturday. DO NOT USE the service is shocking”
“Called customer services and waited for 29 minutes before talking to a rude person who was not interested in helping me.
Wanted to change the start date of my policy before it started and I was told I had to cancel my policy, incur a £10 admin fee and do it all over again. Well, this is more than 45% the cost of the insurance for the entire year, which clearly is disproportionate.
Worst customer service I've ever seen - do not use them”
