myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Visit Website

Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service. It’s hard to understand how you can accept people for a course of treatment and then not be able to provide them with the products they need, with no explanation, advice or suggestion. I basically started on treatment, have increased my dosage gradually and now can’t get the dosage i’m supposed to be on. I made contact with you with no reply.”

Helpful Report

Posted 1 year ago

Hi Caroline, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order from last week and can confirm that the next dosage you require, (should you wish to continue your upward titration) is available. There have been some short term interruptions in stock supplies across the industry but we have rectified these in a few days and we seeing an abatement of these issues going forward. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 1 year ago

“Insulation good. Ordered and it arrived next day. A little over priced.”

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Posted 1 year ago

“Quick consultation, easy and short questions.Very good communication and service.Fast delivery. I recommend :)”

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Posted 1 year ago

“Fast and effective communication from the team, many thanks!”

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Posted 1 year ago

“Prompt delivery, easy instructions. Great results!”

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Posted 1 year ago

“Is very difficult to continue my treatment plan as what I needed was always out of stock. I had no choice but to order from someone else.”

Helpful Report

Posted 1 year ago

Hi Shelley, Can you please contact our customer services team on support@my-bmi.co.uk. I can see your order from August and confirm that the next dosage you require, (should you wish to continue your upward titration) is available. There have been some short term interruptions in stock supplies across the industry but we have rectified these in a few days and we seeing an abatement of these issues going forward. We apologise for any inconvenience you may have experienced but rest assured you are a valued and important customer. MyBMI

Posted 1 year ago

“Very efficient and fast delivery once comprehensive checks were carried out. Thank you myBMI.”

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Posted 1 year ago

“Clear instructions on use , helpful when doing the application , easy contact for help”

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Posted 1 year ago

“Purchased from the company a few times now. Last time wanted to increase dose. Ignored that request on consultation and phone lines down saying constant staff training. Otherwise good service”

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Posted 1 year ago

“Consultation was simple and easy. Despatch and Delivery was quick.”

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Posted 1 year ago

“Awful. Have been a customer for over a year and my last order had my pen missing. Customer service won't help at all basically calling me a liar. They are now not responding. I'm nearly £400 out of pocket and no product”

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Posted 1 year ago

“First class service from start to finish”

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Posted 1 year ago

“Good information, fast delivery and good contact details should I have needed guidance or information.”

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Posted 1 year ago

“Always helpful and consultation completed quickly. Fast delivery”

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Posted 1 year ago

“Excellent service from start to finish and next day delivery too”

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Posted 1 year ago

Good morning, Thank you so much for your 5 star rating of myBMI! We are delighted that you had an excellent experience from start to finish and that you received your order the very next day. We truly appreciate your loyalty and hope that you will continue to be a satisfied customer. Kind regards myBMI

Posted 1 year ago

“Excellent company to deal with. Consultation was quick and easy, and prescription arrived when they said it would. Just starting my weight loss programme, but really happy so far.”

Helpful Report

Posted 1 year ago

Good morning, Thank you, Joe, for your five star rating of myBMI! We're thrilled to hear you had a great experience with us, and we wish you the best of luck with your weight loss programme! Kind regards myBMI

Posted 1 year ago

“I am very happy with my Bmi, great customer service. Always ready to help.”

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Posted 1 year ago

Hello, Thank you so much for your great review and 5 star rating of myBMI! We really appreciate your loyalty and are so glad to know that you are happy with our customer service and that we are always ready to help. Thank you for being a loyal customer! Kind regards myBMI

Posted 1 year ago

“The price is way too high at the moment”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback We understand that price is an important factor when it comes to purchasing products, and we always strive to offer competitive prices. However, we have recently experienced an increase in costs from our suppliers, which has resulted in a price increase for some of our products. If you have any further questions or concerns regarding this matter, please do not hesitate to reach out to us. Kind regards myBMI

Posted 1 year ago

“Amazing service, wonderful customer support and very speedy delivery”

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Posted 1 year ago

Hello, Thank you, Sharon, for your 5 star rating of myBMI! I am glad that you enjoyed the amazing service, wonderful customer support, and very speedy delivery.Your loyalty is greatly appreciated and I look forward to providing you with stellar services in the future. Kind regards myBMI

Posted 1 year ago

“Sad to say but my parcel was completely soaked when I found it on my doorstep. The cool bag had burst and everything was soaked. I'm afraid to use it because of health and safety in case it wasn't at the right temperature, A lot of money lost.”

Helpful Report

Posted 1 year ago

Hello Theresa, Thank you for your feedback. I appreciate your feedback, and I'm genuinely sorry to learn that your parcel arrived with damage. I sincerely apologize for any inconvenience this may have caused you. Rest assured, your pen is still in good working condition. Please don't hesitate to reach out to us at support@my-bmi.co.uk, and we will be delighted to assist you further. Kind regards myBMI

Posted 1 year ago

myBMI is rated 4.4 based on 800 reviews