myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So disappointed that I had to drop from 2mg to 0.5mg due to your lack of stock. I would appreciate if you were able to prioritise those at the max level to ensure they are able to continue on that dosage. I also find your price hikes extraordinarily immoral. I’m not sure how increasing your prices by circa £250 a month is helping to solve the supply issue. I understand there are shortages, however, I imagine you will lose customers when supply catches up to demand, as your lack of communication to current and regular customers and prioritising those who require the highest dose to ensure that when stock becomes available we are informed. E.g. I would like to be able to order a further 1mg or 1.5mg to top up the 0.5 that I had to order, without having to wait until my next official consultation period. On a positive note, I do appreciate the speed of dispatch and the ability to send additional meds to assist with the side effects.”

Helpful Report

Posted 1 year ago

Good morning, I regret to hear about your dissatisfaction with the global scarcity of the treatment. We have diligently scoured the market to obtain the treatment, but regrettably, this necessitated an adjustment in its pricing. We are optimistic that prices will eventually decline in the coming times. Kind regards myBMI

Posted 1 year ago

“Everything was done with exceptional professionalism. A good assessment prior to acceptance and the product was with me within 48 hours. Well impressed.”

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Posted 1 year ago

“Very poor service don’t respond to any emails about the not receiving the product will have to through my bank to try and get a refund through doing a fraud claim”

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Posted 1 year ago

Hello Kerry, Thank you for your feedback. I regret to learn that your package hasn't reached you yet. According to Royal Mail, they have confirmed the delivery of your parcel to your residence and left it in the specified secure location. Could you please take a moment to inspect the area around your property? Regarding your concern about our customer service team's responsiveness, upon review, I can verify that each of your emails has indeed received a response. Could you kindly double-check your email correspondence? Kind regards, myBMI

Posted 1 year ago

“Disappointed as I couldn’t get my usual prescription and prices have increased.”

Helpful Report

Posted 1 year ago

“You were out of stock of 1.5 so I had to order 0.5 and I sent a note and the response was curt and unhelpful! I am a long term customer and now I see everything is back in stock. I desperately need to up the dose this week so can I re order a 1.0 mg please? Thank you janie schaffer”

Helpful Report

Posted 1 year ago

Hello Janie, Thank you for your feedback. I regret to hear about your dissatisfaction with the global scarcity of the treatment. We have diligently scoured the market to obtain the treatment, but regrettably, this necessitated an adjustment in its pricing. We are optimistic that prices will eventually decline in the coming times. Yes of course you can order 1mg, please log into your account and replace a consultation. If you have any issued, please do not hesitate to pop us a message. Take care. Kind regards myBMI.

Posted 1 year ago

“You fill in a consultation expecting a personal call back to discuss especially when considering using a product for a different reason to what it is licences for. Your money is taken and in fact no personal consult is provided - product is shipped and if you dare to request to return it because you haven’t had a conversation with a health professional to be confident it’s the right thing / safe to do - they will not allow a return / refund even though distance selling regulations are a thing they aren’t exempt from. Escalated to my bank to attempt to recover expensive costs for something that A) was looking for a discussion about using B) if I was confident to use without a consult - would not have the titration path stocks available to do the journey anyway…. Rude, ignorant and would recommend anyone who is not willing to risk their health without a discussion to stay away”

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Posted 1 year ago

“Really quick delivery. Great guidance and advice.”

Helpful Report

Posted 1 year ago

“Just a bit flabbergasted at now us customers are on a weightloss path, we are being extortioned, to keep up the treatment,as we get no help from the NHS, we have to keep re-ordering - it feels hardly fair that prices have almost doubled in the last three months, with no sign of stopping, as a business you knew this was being passed on the NHS, and either were completely unprepared or saw it as an opportunity to inflate your prices - I have to think seriously about how I go forward if the price does not start coming down next time.”

Helpful Report

Posted 1 year ago

“Easy to navigate web site. Comprehensive medical advice including potential side effects. Super fast delivery”

Helpful Report

Posted 1 year ago

“Great service. Delivered on time with clear guidance”

Helpful Report

Posted 1 year ago

“Very pleased with the quick & efficient service and delivery, bit disappointed that my last order would not allow me to order the 1mg pen as this is what I am currently using! Had to drop back down to the 0.5 mg which I’m not sure will continue the weight loss I have been achieving but time will tell I suppose.”

Helpful Report

Posted 1 year ago

“Well as you asked. Had no 'consultation' for months. I just request more drugs and they are sent with no advice. BMI never answer queries. Prices have gone up extortionally, and supplies gone. I tried to cancel my last order but they ignored that as you have pay first - questions later. Too expensive and no 'service'.”

Helpful Report

Posted 1 year ago

Hello Diana, Thank you for your feedback. I apologise for the inconvenience you experienced with our customer care team not responding. I have conducted a search for your email, but regrettably, I couldn't find any correspondence from you. Did you send your email to support@my-bmi.co.uk? Kind regards myBMI

Posted 1 year ago

“Hi haven’t started the medication yet but the customer care, delivery and product extras have been excellent.”

Helpful Report

Posted 1 year ago

“Fantastic quick service have just started on my weight loss journey so hopefully I will continue to keep in contact with the team . They were very efficient in dealing with my consultation.”

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Posted 1 year ago

“Excellent customer service & fast delivery of quality product .. would recommend”

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Posted 1 year ago

“I approached myBMI for a weight loss product and after a thorough assessment, the product was dispatched swiftly as promised. I am very happy with the service and look forward to my ongoing contact with them.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for the 5 star rating of myBMI! We truly appreciate your feedback and are delighted that we were able to provide you with a swift and satisfactory service after your assessment. We would also like to thank you for choosing us again for your weight loss journey and look forward to continuing to work with you in the future. Kind regards myBMI

Posted 1 year ago

“Using MyBMI was a smooth and easy process, the consultation was straight forward and the decision and delivery of the product was exceptional. I'm very pleased with the service I have received and would definitely recommend them and will be using them again in the future.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5 star rating, Helen! I am delighted to hear that the process of Using MyBMI was both smooth and easy, and that the consultation was straight forward and the decision and delivery of the product was exceptional. I'm so pleased that you are a recurring customer and will definitely be using MyBMI again in the future. Thank you for your continued support! Kind regards myBMI

Posted 1 year ago

“Very fast service v”

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Posted 1 year ago

Hello Clare, Thank you so much for your five star rating of myBMI, Clare! We are so glad it was fast and efficient for you. We appreciate it very much! Kind regards myBMI

Posted 1 year ago

“I am happy and everything going well I look forward to ordering more Thanks”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI, Nader! I'm really glad to hear that you have enjoyed the service and I am delighted to know that everything is going well. I look forward to having your continued support as you order more from us. Thank you! Kind regards myBMI

Posted 1 year ago

“I have been a customer for well over a year and was very happy with My-BMI until recently. Due to demand they have been unable to keep up with the supply of treatment, so the dose I have titrated up to is out of stock. Their prices have also doubled without warning in the last couple of months, making the treatment prohibitively expensive. This means that customers like myself, who have spent several thousand pounds on treatment are left in the position of having to abruptly end their treatment without titrating down to a maintenance dose. Meanwhile on their Facebook group, new customers are joining, despite My-BMI being able to offer treatment for current customers. Really disappointing.”

Helpful Report

Posted 1 year ago

Hello, I am truly sorry to hear that your weight loss journey has been affected by the ongoing worldwide shortages. We sincerely wish we had complete control over the situation to ensure you achieve your target weight loss successfully. The shortage caught us off guard as we had no prior warning, and despite using multiple supply chains, it unfortunately led to price increases. At myBMI, we made every effort to absorb as much of the increase as possible. We understand your frustration regarding new individuals joining the program at a lower dose. However, please know that we have sufficient stock available for the lower doses, and new patients are in the same situation as you were when you began your journey. They have joined us to improve their well-being, and we are dedicated to assisting as many people as possible and fostering a positive environment. Kind regards myBMI

Posted 1 year ago

myBMI is rated 4.4 based on 800 reviews