Name: myBMI
Rating: 4.43

“Easy to order, very professional and arrived on time.”

Posted 1 year ago

Good afternoon Thank you for your 5 star rating of myBMI! We are delighted to hear that the ordering process was easy, and that you received your order in a professional and timely manner. Your satisfaction is our priority and we thank you for your support. Kind regards myBMI

Posted 1 year ago

“I was a little concerned after placing my order as I then read the reviews. Arrived well packaged and within 48hrs. I am looking forward to placing my 2nd order”

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Posted 1 year ago

Hello, Thank you so much for your 5-star rating of myBMI, Kerry! I am glad to hear that your order arrived well packaged and within 48 hours. It means a lot to me that you were willing to place a second order after reading the reviews. I truly appreciate your loyalty and support! Kind regards myBMI

Posted 1 year ago

“Consultation and service all Smooth, and quick responses. However it’s problematic with products that need to be kept cool for delivery by Royal Mail, it was 3 days later when I received the parcel by which time the medication was no longer kept in cool conditions. Might be worth considering a different method of delivery”

Helpful Report

Posted 1 year ago

Hello Thank you for your 4 star rating of myBMI! We value your loyalty and are grateful for your continuing support. We understand your concern with products that need to be kept cool for delivery, and we appreciate you bringing this to our attention. We are always looking for ways to improve our service and ensure that our customers get the best experience possible. Thank you again for your important feedback! Kind regards myBMI

Posted 1 year ago

“Quick consultation and fast delivery of medication”

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Posted 1 year ago

Hello Thank you for your five-star rating, we are thrilled to hear that you appreciate our myBMI service. We appreciate your kind words about our quick consultation and fast delivery of medication. We take pride in our commitment to providing quality service and we look forward to offering you more in the future! Kind regards myBMI

Posted 1 year ago

“Great experience so far ordering 0.25mg pen. Starting off in the process, they have given me good information and delivery of pen was in good cold packaging.”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI. We really appreciate it! We are delighted to hear that you have had a great experience ordering 0.25mg pen from us - from the information that we provided to the delivery in good cold packaging. We are so glad to have you as a returning customer and hope to continue giving you amazing service in the future. Kind regards myBMI

Posted 1 year ago

“Arrived very quickly and well packaged. Have been fine on my 1st week. Took second dose today. Keeping fingers crossed for good results.”

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Posted 1 year ago

Hello, Thank you so much Justine for your five-star rating of myBMI. I'm glad that you received your order fast and that it was well-packaged. It's great to hear that you've had a successful first week and I wish you all the best for the results of the second dose. Thank you for being a loyal customer Kind regards myBMI

Posted 1 year ago

“Unfortunately, this will probably be the last month that I use this company due to them having doubled their prices within a couple of months. The product works well and I have lost over 2 stone/kept it off, but I can now buy it with other companies at much more competitive prices. Yes, we know there has been lots of media coverage and therefore demand has increased, but to double their prices in such a short time is clearly exploiting their loyal customers.”

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Posted 1 year ago

Hello, Thank you for contacting us, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. If you have any questions or concerns, please do not hesitate to contact us. We are always here to assist you and ensure that you receive the best possible service. Kind regards myBMI

Posted 1 year ago

“Very happy with the user experience side of the application process. It was reassuring that significant information was required before being accepted onto Ozempic treatment. I’m now almost a week in and am positive about what’s to come”

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Posted 1 year ago

Thank you so much for the 5 star rating of myBMI! We're delighted that you had a great user experience, and were reassured by the significant information we required before being accepted onto Ozempic treatment. We're even more pleased to hear your positive outlook for the future, and truly appreciate you being a returning customer. Thank you for your continued support. Kind regards myBMI

Posted 1 year ago

“A good service but pricing is now ridiculously high making the treatment unsustainable which is not what you want when you go into this. The treatment is £100 more per month than when I started. I will be looking for an alternative supplier sadly”

Helpful Report

Posted 1 year ago

Hello, Thank you for contacting us, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. If you have any questions or concerns, please do not hesitate to contact us. We are always here to assist you and ensure that you receive the best possible service. Kind regards myBMI

Posted 1 year ago

“Very good service quick and professional”

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Posted 1 year ago

Hello, Thank you for your 5 star rating of myBMI! We really appreciate your kind words regarding our very good service, which is quick and professional. Kind regards myBMI

Posted 1 year ago

“Parcel says delivered but I wasn't there took a photo of Parcel on my door step but when I came home3 days later no parcel was on my step surely this parcel has to be signed for its medication and needs refrigerating but but my bmi says no as far as their concerned it's been delivered”

Helpful Report

Posted 1 year ago

Hello, I apologise for the inconvenience caused by your parcel being left on your doorstep. After thoroughly reviewing both your investigation and dispute, Royal Mail has confirmed that they delivered your order correctly. To help us better understand the situation, could you kindly confirm if you received an email confirmation from Royal Mail regarding the delivery date? We advise our customers to place their orders when they can ensure someone will be available to receive them at home. Once again, I'm sorry that your parcel hasn't arrived as expected. If there's anything else we can do to assist you, please let us know. Best regards, myBMI.

Posted 1 year ago

“The price of the product was increased last month by £20. That information was communicated to me. It went up again by £20. That’s £50 in two months. I didn’t realise until checkout which was a shock! How can this be justified? I found it very disappointing. The service from the company is efficient however.”

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Posted 1 year ago

Hi Christine, Thank you for taking the time to leave a review. We are sorry that we have had to increase our pricing which is due to demand outstripping supply of some of these medications leading to shortages driving up wholesale prices. It would simply not be sustainable for us to hold prices (as much as we would like to) in the face of increasing wholesaler costs. We value your feedback and hope to return to our original pricing as soon as possible, so we can assist as many people as possible with their weight loss journey. Sincerely, My-BMI team

Posted 1 year ago

“Good and prompt service with clear explanation of medication and instructions”

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Posted 1 year ago

Hello, Thank you so much for your 4 star rating of myBMI; we really appreciate your feedback! We are so glad that you experienced good and prompt service with clear explanation of medication and instructions. Thanks for being a returning customer! Kind regards myBMI

Posted 1 year ago

“Comprehensive questionnaire, medical information checked, medications requested. Follow up checks thorough and information regarding risks fully explained. Overall a reassuring consultation.”

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Posted 1 year ago

Hello, Thank you so much for your amazing 5 star rating, Karen! We're so glad we could help you out with understanding your BMI. We really appreciate that you found our comprehensive questionnaire, medical information checks, medications requested and follow-up checks thorough and useful. We are so glad that you found our consultation so reassuring! We are honored to be your go-to choice for understanding your BMI and thank you for being a repeating customer. Kind regards myBMI

Posted 1 year ago

“You ran out of the 14mg pills. All you had available was the 7mg at the same highly inflated price. You've lost a customer.”

Helpful Report

Posted 1 year ago

Hi Findlay, Thank you for taking the time to leave a review. We are sorry that we have run out of the 14mg, this is due to a pan European shortage of these medications. We assure you we are working really hard to source inventories from alternate sources but the demand is simply outstripping supply at present. We understand that it can be frustrating when a product is out of stock, especially when it is a medication that you rely on. We do not inflate our prices, we have however had to increase our pricing due to the aforementioned shortages driving up wholesale prices. It would simply not be sustainable for us to hold prices (as much as we would like to) in the face of increasing wholesaler costs. We value your feedback and we will take it into account for future inventory planning . We hope that you will give us another chance in the future. Sincerely, My-BMI team

Posted 1 year ago

“Service was very good n professional. Infact i did reccomend you'll to my friend .”

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Posted 1 year ago

“Although quite expensive I’m more than happy, I started on Wednesday evening and already lost 5lbs 😃 way to go but so far very happy”

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Posted 1 year ago

“Exellent service.”

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Posted 1 year ago

“Hhzjdhddjshdbdhd”

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Posted 1 year ago

“Very easy to order, prescription arrived as promised. Follow up emails to make sure I’m aware of future orders & what to expect. Very professional.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

myBMI Reviews