Next Divan have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great Mattress at a superb price.
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- Trevor Holmes
“
Really pleased with my bed really good price and kept me informed about delivery
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- Jodie Curtis
“
Excellent price and service quick
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- Anonymous
“
I was looking for a single divan bed base, nothing fancy but not too expensive. The headboard included was a bonus. Cheaper than buying just a bed base from most uk bed stores. Excellent and polite delivery service. They took it to the room of choice. So good that I ordered a second one. I would highly recommend.
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- Suzanne Wright
“
Really pleased with my bed really good price and kept me informed about delivery
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- Jodie Curtis
“
Bed came damaged and I had to refuse delivery. Second bed came and was also damaged and we couldn’t get the feet in. Third time lucky and I’m finally happy with my bed. Wouldn’t shop there again or recommend to friends
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- Amy Montgomery
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Ordering was fine, returns with a reorder not so fine. Why can't a return be married up with a reorder, saves time and expense,and had a hard time off the driver when he turned up 1hr early,and I was missing
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- Michael Cox
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I ordered bed in this company and waited for so long then on day of delivery they cancelled due to first didn't passed the quality, then sending messages again saying it's damaged in the courier.very unreliable company.when im asking for a refund they are directing me to the retailer that not even replying on email neither answering calls.very unreliable company.i wish I read the reviews before I order.
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- RS
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What if the bed was faulty and I needed a refund, the bed itself is overall ok condition for what you pay, but the customer service seems to be non existent.
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- Anonymous
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Ordered 3 mattresses on Saturday, order was accepted with payment taken out of account. On Tuesday, at 1 p.m. received an email stating merchant has canceled order with no further reason why. When ordering online it had not stated I was ordering the last 3 mattresses! There customer service is horrendous as I Called customer service 10 times, left voicemail and emails but received no response at all. I am very concerned about my refund.
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- BS
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For good customer relations and service, the damaged items could have been replaced with very little cost.
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- Chris Hinds
“
I was looking for a single divan bed base, nothing fancy but not too expensive. The headboard included was a bonus. Cheaper than buying just a bed base from most uk bed stores. Excellent and polite delivery service. They took it to the room of choice. So good that I ordered a second one. I would highly recommend.
”
- Suzanne Wright
“
The quality of the bed is brilliant. The customer Service, not so good. The wrong item was sent, then the next 2 deliverys were damaged, they didn’t want to take back any of the damaged items, leaving me with large items to dispose of etc. They just didn’t seem that bothered that it took me so long and a lot of hassle to actually get all the correct parts of the bed I should’ve had.
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- Anonymous
