“the value of the order is more than 1000 eur, but if you didn't like something, returning it will become your headache and costs, which is at least 100 eur”
Thank you for your review and I am sorry to hear you have been left disappointed with our returns process.
We do offer free delivery on orders over 350 euros, however sadly we currently are unable to free returns from Lithuania, we do state this on our website and please accept my apologies for the inconvenience.
Please be assured I will feed back your disappointment and if you need anything, please feel free to contact us.
Many thanks
Ben
Customer Service Manager
“I have to say customer services were brilliant. I forgot to tick that I wanted it gift wrapped. Spoke to a lovely lady who organised the box and wrapping to be sent to me. It arrived the next day! Fantastic service. Thankyou!”
“N Peal is the greatest cashmere brand, really can't say much else! A small idea might be to introduce XXXL sizing for those who sometimes like a bit of a baggy fit, which has come back a little bit in fashion (especially with the younger generation). Personally, I tend to wear more fitted clothes professionally, but when being casual, I like to have that bit of room when just relaxing around the home.”
“I have been a regular buyer of N.Peal proucts over the years. I have found their products of extremely good quality. Their service be it pre-sale or post-sale is always inpecable. I would recommend their products to anyone.”
“I discovered N.Peal through a junior jumper given to my grandson when he was born.
I immediately admired the quality and I become a customer. I’m very happy with the purchases. And now my 90 years old and has become a customer too.”
“I have been a regular customer of N Peal. Their knitwear never disappoints. Their cashmere is warm, very soft, beautifully made, stylish and always in the most wonderful colours and shades. It wears well and washes beautifully where applicable.”
“I purchased what is described as a “woman’s” scarf however, I am a man ! Surely scarfs can be unisex and by describing the item as for a woman could mean that you loose a sale as a man may not look at items listed “for women””
Dear Mr Sofroniou,
Thank you for your feedback regarding the scarfs being referred to as 'Women's scarfs' rather than unisex, please be assured I will feed this back to our team for consideration.
If we can do anything at all to assist you, please feel free to contact me.
Many thanks
Ben
Customer Service Manager.
