“The best international online shopping service I have ever experienced. Both in terms of the customer service received and the efficiency of the service. Impeccable.”
“i love the classic v neck, of which I have loits - it fits perfectly, and they do lovely colours. If you return anything, they refund you the day they receive the parcel - excellent. And the service where they will knit you eg. a classic v neck in one of their back catalogue clours (if available) is a treasure. The only annoyance is that if you take an online purchase back to eg the Burlington Arcade store, they can't refund you there and then - online and shops are not linked up.”
“It's always a pleasure to shop at your Burlington Arcade premises (which is not to say that your other sites are a let-down!). I am now the happy owner of a fair number of sweaters from you and was delighted to learn,when I was there the other day, that you can make a number of styles to order in one of your colours, of my choice. You seem to have a gift for finding staff who are friendly and helpful”
“Hello hello,
After placing a 2 large orders I was rathe taken aback when I found out the that surprise gift is either a Cashmere comb for de - piling or cedar wood moth preventers.
Surely you could stretch to some stain remover and or Cashmere washing liquid
Regards
Richard who already has several combs + cedar balls for moth prevention...”
“I ordered via the website. Very easy to use. Clear communication. Packaging and delivery was excellent. I was extremely pleased with the garment. I highly recommend N Peal.”
“Excellent experience, order arrived quickly and customer service were marvellous when I need to change the sweater size.
Couldn’t fault from start to finish and obviously happy with the choosen sweater.”
“Could not be faster
Very helpful
I ordered the wrong size in one item, totally my mistake, but Ben assisted
Returned it and correct size arrived in double quick time”
“The surest sign of a quality brand isn’t service or product but service recovery. A delivery problem, down to the courier, not N.Peal, was courteously and constructively resolved by N.Peal Customer Service. When the item arrived, it was the usual impeccable quality. In the meantime, I had actually bought another item from the store in London as I did need something at short notice. You might say that was extravagant or, perhaps, a clear demonstration that great service isn’t just nice to have. It can also lead to customers happy enough to buy again!”
