“I have loved N. Peal cashmere for many years. When I worked in NYC I would visit the store. When my parents traveled to London my mother always bought a sweater there. The quality is still great all these years later.”
“It is disheartening that the winter collection has been, in my opinion, very poor. The colours are dull, the styles are all very classic and the jumpers with "Hollywood" across the chest are in poor taste - sleeves are way too long.
I would like to see a petite range of cropped items with shorter arms and some bracelet length arms so that shirts can be cuffed.
Overall I have been very disappointed this season.
Regards
Liz Davies”
Dear Liz,
Thank you for taking the time to share your thoughts on our winter collection. I’m sorry to hear that it hasn’t met your expectations this season. We truly appreciate your feedback regarding the colours and styles, and I understand how important it is for the collection to feel fresh and versatile.
We’re always striving to improve and ensure our pieces fit the needs of all our customers. I’ll be sure to pass your comments on to our design team for consideration in future collections.
Thank you again for your feedback and if you need anything at all, please feel free to contact me.
Many thanks
Ben
Customer Service Manager.
“I love your company. You provided me with the most beautiful, warm cashmere sweaters for a trip to Rome last Christmas. It was freezing and the sweaters kept me toasty warm. Thank you for that.
Your customer service is extraordinary and I will order from you again!”
Hi Christine,
Wow, thank you for your glowing comments! I am delighted to hear despite the low star rating you have had such a positive experience with our sweaters, and I will be sure to pass your feedback to our designers.
Hannah
Customer Experience Advisor
“Although I rated five stars for N.Peal, this is for the why of the products. What has been a challenge is the inconsistency in the sizing of sweaters; some sweaters I wear a size small, while with others I wear a medium. This has resulted in ordering multiple sizes of the same product to try and get it right.”
“Considering I only bought a cheap item, it arrived quickly and well packaged. It gave me a good impression of the brand and I will probably return to purchase something else!”
“Excellent service and quality. I would buy more if their sweaters came in sizes and not just small medium etc as I am a 10 so between small and medium.
The delivery is excellent and beautifully packaged.”
