“N.Peal has long been my source for classic cashmere sweaters. The styles are timeless and the quality is second to none. When I am in need of a new sweater, this is the first (and often the only) place I go.”
“The jacket was bought online and delivered from the factory in Yorkshire. It arrived unwearable with large dirty marks up the sleeve, on the cuff buttons, and all around the collar was filthy. I ran it into the shop in London and they took it for dry cleaning, it came back looking much better but the cuff buttons are discolored and need replacing. This stressful experience made me two hours late for my event all because the item was not checked before shipment.”
Dear Mr Hudleston,
Thank you for your review and I am so sorry to hear this happened and all the inconvenience caused. This is certainly not the service we aspire to achieve and please be assured I will be feeding this back to our fulfilment team as the garment should never have been sent to you in this condition.
I would like to put this right for your and help restore your faith in us, therefore I will email you directly to discuss this further.
Apologies again,
Ben
Customer Service Manager
“Always provide a fast and excellent service along with selling the best cashmere products.
The one thing I would like to see introduced is shorter trouser length options for women as they are far too long for me and therefore means I am unable to purchase.”
“I love the ethos of this company, and the quality of the cashmere. The fact that they try and be organic, the work with the goat herders , nothing is done China. Very high quality.”
“I absolutely love my cropped cardigan in clove brown. It fits me perfectly and enhances many outfits. Not only is the quality top notch but the service is as well. I couldn't ask for anything else. Thank you N.Peal.”
