“A friendly helpful efficient company with sustainability at their core. The cashmere us if a higher quality than other companies I’ve bought from. 💕 the goods and the wonderful staff.”
“I loved the fur and cashmere gilet but had to send it back as it was too small and too short. It’s a great pity as I would have bought the next size up but the largest size is UK size 12-14.”
“Not great as all my order ie 10 items came boxed in a single gift box for all versus individual gift boxes for each and no willingness to remedy unless I paid more”
Hi Akeel, thank you for taking the time to send us your feedback. As discussed we state on our website we offer 1 complimentary gift box with all orders and for any additional gift wrap requests to contact our customer service team. During our peak season, we unfortunately have to charge for an additional 10 gift wrap but I will certainly pass your feedback to the rest of the team.
Hi Linnet, thank you for taking the time to send us your feedback and I am delighted you are pleased with your order! I am however very sorry the courier services did not follow instructions on delivery and I will certainly report this back to the them. If there are are ever any future issues, do let us know at the time and we would be more than happy to assist.
