“I love love the many N. Peal products I have; they are my daily wear pieces. In addition, the service both online and in the Brook Street store is always impeccable. I cannot recommend this brand enough.”
Thank you so much for taking the time to provide feedback on your recent experience with N.Peal. We really appreciate your comments and I will certainly feed your comments regarding sizing back to our design team.
Once again, we are grateful for your feedback and for choosing N.Peal. We look forward to hearing from you again soon.
Warm regards,
Ben
Customer Service Manager
“I love the excellent quality and classical style of N.Peal products. Goods are delivered quickly. The resending must be paid by the buyer which means relatively high cost for the insurance of the parcel. This is the only minor point which could be improved.”
“I don't understand how your company could possibly want a review when I havent received the merchandise yet due to Customs issues with the product sold by Peal. Something seems very wrong when you offer online shopping then the products are delayed due to Customs issues. This was my 1st and last purchase.”
Dear Mr Jonefal, Thank you so much for taking the time to share your feedback about your experience with N.Peal. We genuinely appreciate your willingness to inform us about what happened.
Firstly, we would like to sincerely apologize for any inconvenience caused by the delay in receiving your merchandise due to Customs issues. We understand how frustrating it can be when you expect a smooth online shopping experience but encounter unexpected obstacles like this.
We value each and every customer, and it is never our intention to cause disappointment or inconvenience. We apologize that this incident has tarnished your first impression of N.Peal, and we genuinely understand why you may reconsider future purchases.
As your order has come from the UK,sometimes parcels can be pulled by customs for further inspections, this is occasional and unfortunately is out of our control as it is within the hands of US customs. Usually any customs issues are cleared up very quickly and I am sorry for the experience you have received when placing your very first order with us.
If you do choose to give us another chance, I am sure second time round there would not be any issues, however you are always welcome to contact me directly on ben@npeal.com and I will happily keep a close eye on your order and ensure it arrives with you as quickly as possible.
Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make things right for you in the future.
Warm regards,
Ben
Customer Service Manager
