“Folks, please see as follows;
Purchase; Was reasonably straight foward online, other than not reading the extra $80 delivery charge for non commercial locations. This is interesting as your site appears to be marketed to the everday buyer and not industry only.
Delivery; Was on time and within the stated estimated delivery date.
Installation; The installation instructions QR code which is stuck to the outside of the box was scuffed and punctured by the contents. This made scanning the code at first unreadable. I contacted ORI and recieved a automated message which I left details, and still yet to receive a return call friday 22nd Nov. After no call back I managed to patch up the QR code enough for it to scan and got the installation instructions. The installation was reasonbly easy to follow and complete, however, there were extra flat bolts and not enough flange screws (using the fitting instruction terminology)
Overall; The steps are working well, they appear to be solidly constructed and I would recommend them to others
Kind regrads
Dan H”
“These guys are knowledgeable and helpful, and the products are ready when they say they will be. I had to go and pick up given the size of items purchased. The process was good and I didn't have to wait. The products themselves were not quite right but that's a separate issue for specific product review. I would be happy to purchase again for the right product and price - RAM stuff in Australia is not widely available.”
“Fantastic warranty support from ORI. Worked with the manufacturer regarding the problems i was having with my heavy duty steering dampers. They organised a whole replacement kit. Great outcome. Highly recommend the team at ORI.”
“Called and ordered a new front bar for a 2024 LTZ. Was told the ETA, Bar was paid for and was delivered as promised even before ETA. Cant ask for much more.”
“I purchased online, a bonnet/bug deflector for my Chevrolet Silverado 2500.
The team called me prior to shipping to confirm my year/model and make sure I had selected the correct product. this is awsome cutomer service. I had the product deliverd within the week.
Other suppliers take note. 10/10 for me.
Ash Geraldton WA.”
“I ordered a BDS lift kit for my Silverado 2500HD and it arrived within a week from ordering.
The team were super helpful when I called with a few questions about the lift kit, and required wheel offsets.”
“Thanks Off-road Industries for your prompt and quick service. Very happy with the20”” stealth curved light bar. Great service and product.
Thanks for a stress free online shopping.”
“Hi Team,
The prompted delivery of the lightbar was great. However see lightbar review below.
Recommend ORI verify products in future to resolve these issues before sending to customer. Lightbar hasn't been fitted to vehicle so can not comment on performance.”
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