OMNES Reviews

Name: OMNES
Address: 65 Alfred Road, Greater London, London, London Borough of Hammersmith and Fulham
Rating: 4.48

4.5 Rating 629 Reviews

89 %

of reviewers recommend OMNES

Company Reviews

Product Reviews

1,072

Questions

Visit Website

Phone:

+447876765468

Email:

jordan.razavi@omnes.com

Location:

65 Alfred Road,
Greater London,
London
London Borough of Hammersmith and Fulham
W2 5EU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an absolutely terrible experience with OMNES and will never shop with them again. I placed an order for a special occasion, only to have it cancelled last minute because the items were suddenly “out of stock.” If the items weren’t available, why let me order them in the first place? This left me completely stuck, with no time to find an alternative. The lack of communication, poor stock management, and overall disregard for customers is beyond disappointing. A simple refund doesn’t make up for the stress and inconvenience they caused. I strongly discourage anyone from shopping with OMNES unless you want to risk being let down. There are plenty of other brands out there that actually respect their customers. Avoid!”

Helpful Report

Posted 3 weeks ago

“I would not support this company again as I have sent item back for refund on 10th of January. It's not the 25 and has been 10 working days and I've heard nothing. Not only that but I've sent many messages, emails and used the WhatsApp chat and I've had no response. The fact that I've had to waste so much time on this chasing is really not cool. Not a happy customer”

Helpful Report

Posted 2 months ago

“Arrived totally screwed up. Unwaerable. I tried to contact them by WhatsApp as suggested but no response. So if you are reading this please check your WhatsApp & reply to me. Thanks.”

Helpful Report

Posted 3 months ago

“Really disappointed- I ordered a dress 16/11/24 and it’s now 03/12/24 and I have still not received it! I have contacted OMNES through WhatsApp and email and have had no response! Please can someone get back to me urgently. My order no is 89998”

Helpful Report

Posted 3 months ago

“I didn’t receive my parcel, the delivery team left it outside my back door, despite being in whilst they delivered it (they didn’t knock) when I went outside it wasn’t there. I have contacted the deliveres but I have heard nothing back”

Helpful Report

Posted 4 months ago

“Absolutely terrible customer experience, wrong size sent and incredibly slow and unhelpful customer service. Such a shame as it has really put me off future orders. I still have not received a refund nearly 3 weeks later.”

Helpful Report

Posted 4 months ago

“I would love to leave a positive review but so far My order has not arrived. I have sent 3 emails asking for help Received ZERO response This is the 2nd time this year this has happened with this company.... Please send me a refund immediately”

Helpful Report

Posted 4 months ago

“My order has not arrived over a week later. No update on tracking or delivery despite email and WhatsApp. £127 of product which I cannot find ans has not been delivered.”

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Posted 4 months ago

“I stilll haven’t received my order and despite contacting you about this no one has been in touch! Very disappointing.”

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Posted 5 months ago

“I haven't received it yet. It appears to have cleared customs but hasn't moved from there”

Helpful Report

Posted 5 months ago

“I ordered two dresses. One took more than 2 months to be delivered, after I'd chased Omnes for an updated delivery date several times. After 3 months of chasing, I asked for a refund on the other dress. A partial refund had been given because of the delayed delivery but Omnes kept giving me new delivery dates which were not met. I returned the dress that was delivered because the zip felt very flimsy and I didn't like the way the fabric hung.”

Helpful Report

Posted 6 months ago

“Faulty so had to return. Lovely colour. Still not received my refund.”

Helpful Report

Posted 7 months ago

“Customer service is ignoring my complaint about how the dress they sent me is definitely different from the dress advertised online. I don't want the dress given how different it is, and don't feel that it's right for me to have to pay for the return shipment given the dress they sent me is NOT anything like they've advertised online.”

Helpful Report

Posted 9 months ago

“The dress was bad quality,a bad cut and fit. Costs to return.”

Helpful Report

Posted 9 months ago

“Very thin and see through material, no lining in the dresses. Do not recommend.”

Helpful Report

Posted 10 months ago

“Never arrived : (”

Helpful Report

Posted 10 months ago

“All for sustainable shopping but the material used is see through and has resulted in me having to return the product”

Helpful Report

Posted 10 months ago

“I've not received the order and I'm already being asked to review the product - please check your processes.”

Helpful Report

Posted 10 months ago

“So dress ponged and was faulty. But regardless of that, you'll be charged for returns? Customer service at its finest 👏👏👏”

Helpful Report

Posted 1 year ago

“I haven’t received this order yet!!!!”

Helpful Report

Posted 1 year ago

OMNES is rated 4.5 based on 629 reviews