One Click Insurance Reviews

Name: One Click Insurance
Address: One Click, Saturn Building, Balby Carr Bank, Doncaster, Doncaster
Rating: 4.91

4.9 Rating 5,785 Reviews

99 %

of reviewers recommend One Click Insurance

Company Reviews

Metrics

Info

4.9

Based on 5,785 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

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Location:

One Click,
Saturn Building, Balby Carr Bank,
Doncaster
Doncaster
DN4 5JQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HE4 was very helpful with my new quote and gave me additional information that I had not been aware of. HE4 was friendly and clear with all the information despite clearly being very busy today.”

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Posted 4 months ago

“AB9, fantastic service, clear and concise, thanks”

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Posted 4 months ago

“Fantastic service SP6”

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Posted 4 months ago

“PS1 Paige was extremely helpful and did her utmost to ensure that we were getting the best price available. Full information given with nowledge of what we wanted.”

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Posted 4 months ago

“Thanks PS1. So good to find not only a real person on a live chat but also a helpful one. Thanks”

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Posted 4 months ago

“Ref ps1 Paige was great, answered all my questions quickly and well”

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Posted 4 months ago

“SP6 was most helpfull sorting out all of my queries i had, first class live chat operator.”

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Posted 4 months ago

“I had an online chat with HE4 today and he was very professional and helpful. My issue was resolved very quickly. Very satisfied.”

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Posted 4 months ago

“This morning I've had a very long online chat with Shanice (SP6) as it's time to renew my car insurance. Shanice (SP6) went way above and beyond in helping me. Very helpful, patient and professional. Can't fault the customer service provided. Other companies should be like this and they can learn a lot from OneClick. Thank you Shanice (not forgetting the SP6)!”

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Posted 4 months ago

“Just renewed my bike insurance ,helped by HE4 no problems”

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Posted 4 months ago

“Happy with the customer service I got with SP6. Rapid responses and a helpful outcome.”

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Posted 4 months ago

“SP6 very good service and fast service”

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Posted 4 months ago

“AB9 Adam was very helpful. Listened to my request and then went and solved my problem and directed me to were I will find the answer. Would certainly use one click again, just need to remove auto renew on your portal if you don't want auto renewal. Also took 15 mins online to get a operator but eventually when Adam arrived everything sorted. Well done Adam and thank you 😊”

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Posted 4 months ago

“I had an online chat with AB9 today and he was very professional and helpful. He made the process very easy and my query was dealt with and resolved quickly.”

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Posted 4 months ago

“Ps1 was a fantastic help on this chat line. She was thorough in dealing with my requirements and very professional . I wish all companies had people like her. What a great asset and representative to you insurance company. Many thanks ps1”

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Posted 4 months ago

“Adam - AB9 was brilliant and sorted my issue easily. He was very polite and courteous and i would highly recommend him to anyone.”

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Posted 4 months ago

“Lo6 was very helpful when I asked questions answered very well and sorted my query out for me”

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Posted 4 months ago

“Needed my documents checking as incorrect spelling of name on the policy. Query resolved and amended in 20 mins but that partly as I’m a slow typer. Still learning how to navigate all the documents to check on my account. However the attention to my query was resolved by PS1 very easily.”

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Posted 4 months ago

“Quick, efficient service.”

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Posted 4 months ago

“Although I’m not the best typist, HE4 guided me through the questions and there were many as my query was complicated. I did have a bit of a wait for the chat to respond but once connection, and apology was given and l did feel that the advisor was giving me full attention and did not leave me hanging for response. ( this can be quite usual in chats)The result proved very acceptable what HE4 could offer me . So very happy with the service.”

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Posted 4 months ago

One Click Insurance is rated 4.9 based on 5,785 reviews