One Click Insurance Reviews

Name: One Click Insurance
Address: One Click, Saturn Building, Balby Carr Bank, Doncaster, Doncaster
Rating: 4.91

4.9 Rating 4,819 Reviews

99 %

of reviewers recommend One Click Insurance

Company Reviews

Metrics

Info

4.9

Based on 4,819 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

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Location:

One Click,
Saturn Building, Balby Carr Bank,
Doncaster
Doncaster
DN4 5JQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“after a short wait for an advisor, Charlotte CH2 answered my query efficiently.”

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Posted 3 months ago

“Although I was on hold with the chat for some time, as soon as Charlotte CH2 became live, she quickly helped me with my query and I have renewed. I was on a previous chat that had times out, but Charlotte was able to retrieve the previous information so I didn't need to go through it again. Thanks Charlotte.”

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Posted 3 months ago

“CH2 was very helpful. After a stressful few hours trying to access my documents and getting frustrated by not being able to speak to someone CH2 sorted my query quickly and efficiently.”

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Posted 3 months ago

“NO2 was very helpful, simple insurance detail change that was worth £80 to me and i was given good advice quickly, they were very polite and I'm glad I switched.”

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Posted 3 months ago

“CH2 just cancelled on line live chat with Charlotte...very professional and now sorted after having renewal notice through.Mist admit not a text/live chat fan but handled very well by Charlotte...thanks Charlotte”

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Posted 3 months ago

“Charlotte CH2 was very quick to help me with my problem”

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Posted 3 months ago

“Harry HE4 handled my policy change very professionally, efficiently and courteously. Thanks Harry.”

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Posted 3 months ago

“Price and delivery”

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Posted 3 months ago

“NO2 was very helpful today.”

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Posted 3 months ago

“Smooth, friendly and professional interaction when changing my details via live chat with CH2”

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Posted 3 months ago

“AWFUL - from start to finish! I have reported them to Trading Standards who are looking into wether this is a scam as they messed up all over the place. And clearly they pay for people to review highly (4.9 out of 5?!!!) to further deceive. Quick to take your money and say they are taking more. But you have to wait to find out your policy number, or indeed if you are covered. Never have I had an experience like this. Got name wrong (so am I insured) Delayed in confirmation/policy number (so am I ensured) You can not get hold of anyone on the phone or email. The chat is pointless, you may as well ask you teenager how their day was! They ask for proof of NCD. They state via letter (they are Doncaster, not 1950!) they can not read it? They then bombard with letters stating as no proof of NCD they are going to take another £200! And because you can not get hold of anyone, you are forced to cancel to which you get charged £100 (even within the 14 day cooling off period) To which the person on the chat (possibly a teen) States their policy, T&C's and fees are on their web site (offering no help) and to only find, the fees are not. And neither is a copy of their policy and T&C's! If this is what you get within 14 working days (stress/worry/agro/extra costs) then good luck if you ever did have to make a claim, you may as well not have bothered with insurance. Awful. Never experienced this in the 39 years (and I do have proof of NCB for all that time) I could go on but I want to warn you to use another insurance company because you will pay more using these, so save yourself the time”

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Posted 3 months ago

“Charlotte was great handled my needs quickly and got me the results I needed thank you Charlotte”

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Posted 3 months ago

“AB9 was grate. Understood well and have no trouble with him”

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Posted 3 months ago

“E4 HARRY dealt professionally with my new policy. Service request for change of vehicle and cancellation of my first vehicle insured by One Click Insurance was quickly administered to my satisfaction. One of the rare times I use "Live Chat". I hope my typing in reply to E4 was quick enough!!”

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Posted 3 months ago

“NO2 was very helpful and fixed my issue straight away.”

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Posted 3 months ago

“HE4 took responsibility for my issue; got me re-registered; got my email and password reset and therefore I could do what I wanted to do on the portal myself! Thanks Harry!”

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Posted 3 months ago

“CH2 was very efficient and dealt with my query very quickly credit to your company”

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Posted 3 months ago

“HE4 was very quick to respond and dealt with my renewal in a satisfactory, timely way. He answered all my queries and I was able to renew on live chat.”

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Posted 3 months ago

“AB9 resolved my issue. Thank you !”

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Posted 3 months ago

“AB9 was fantastic and dealt with my query quickly and efficiently”

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Posted 3 months ago

One Click Insurance is rated 4.9 based on 4,819 reviews