“Very helpful. GS6. Answered my query and has forwarded documents for me. Last night the live chat was ended very abruptly by Lewis after waiting 20mins in a que.”
“Leah was most professional throughout our conversation. She was thorough in updating my details and providing an updated quote. The resulting this was that I renewed my insurance with One Protect. Thank you Leah, also regarded as LY4.”
“'MG9' helped me with the re-installation of our home insurance policy after it was accidently cancelled on our side, MG9 was very helpful and a pleasure to chat with. thankyou.”
“Took out policy for home insurance and had made a mistake - went online chat with MG9 and and goytit sorted and other questions I had answered for me with no hassle -- all good - recommend!!”
“Spoke to Tyler (TW9) today to sort my insurance and I give him a big 5 Stars for his help. Very helpful and very professional in his approach to helping me renew my policy. A credit to your company.”
“EW2, very helpful during my contact. I get a letter on the 8th Jan 2026, I have 14days to reply back in writing, it wouldn’t have made it. The nice lady was helpful and patient with me whilst I juggled a phone and an Ipad. Thank you again.”
“JT3 was very helpful and quick to clarify and respond to queries. I would recommend this operative many gold stars for their clarity, understanding, and guidance.”
“EW2 gave rapid response and was definitely helpful during our conversation together, she was a great help with perfect customer service set of skills.”
“Mia B (MB1) was so helpful today sorting out a number of changes for my renewal policy. She explained everything in detail, checked I understood and and went above and beyond. Thanks Mia for all your help.”
“Although I had to wait at least half an hour as I was 32nd in the queue, when I got there Tyler TW9 gave a 5 Star service! Very clear and helpful finding the best price to cover our 2 family cars. Saved us nearly £70 overall. Many thanks Tyler 🙏”
