“It's always a bit daunting taking out a new policy, wondering what customer service is going to be like. I shouldn't have worried though. Having an issue i used the Live Chat and was met with awesome help from Emily (EE3), who dealt with my issue politely and efficiently and at a speed i wasn't expecting. Thank You”
“Great help from Becca, on the online portal help. A lady who was real to be a real lady! and not a bot. She was very helpful and gave me all the info 8 needed set me up with a new policy everything. All done professionally and very quicky, very polite. Im so impressed. My new policy is super cheap. One protect is really good tbf”
“My insurance was nearly cancelled because of confusion with my name. I am not known by my first name and never have been so sometimes I arrange things in my known name rather than my first name. I have never had to go through a proof procedure before of who I am where I have hasd to produce evidence of both names, yet I have had these name my whole life and have behaved in the same way my whole life. However, the agent who dealt with my chat JE3 was very professional and would've been five stars for his service.”
“Needed to update medical information on my car insurance. Couldn’t see how to do this online as it was a bit complicated but did live chat with EW2 who sorted it out for me in an efficient and friendly manner. Easier than I thought it would be. Thank you EW2”
“HH2 was very helpful and talked me away from cancelling into booking a 3 year deal!
I guess the proof of the pudding is in the eating and only a claim will reflect the true taste of the deal. In the meantime delighted and saved a lot!!”
