“I had a complex query regarding a previous claim that hadn’t transferred correctly from a comparison site, which resulted in a premium adjustment. Naturally, I was confused and a little frustrated at first — but JH7 handled the entire situation with professionalism, patience, and clarity from start to finish.
They took the time to explain exactly what had happened, walked me through the validation process, and made sure I understood why the premium had been recalculated. At no point did I feel rushed or dismissed — even when I questioned the additional charge. Instead, they remained calm, transparent, and solution-focused.
What really stood out was their willingness to help. They offered a goodwill reduction on the admin fee and clearly explained my payment options, even offering flexibility on timing. That balance of strong policy knowledge and genuine customer care is rare.
Insurance pricing isn’t always pleasant — but excellent service makes a huge difference. JH7 delivered exactly that.
Thank you for your help”
“Ps1 has been fab, I bought insurance elsewhere and went to cancel but told me can renew even cheaper than my renewal. (If that makes sense)
Real easy and explained everything to me thanks very much”
“LD7- thank you for your help. 4 stars instead of 5 which is not reflective of Lauren, it is because the online system did not work. Something that should have taken a few minutes on line resulted in a live chat that took almost an hour. Thank you LD7 for sorting it all out.”
