“Helpful renewal chat with SM5
I contacted live chat about my home contents renewal after finding a cheaper quote elsewhere. SM5 was quick, clear and thorough: she re-checked my details properly and brought the price down from £111.44 to £81.73 while keeping the same cover and excess. She explained the fees and cooling-off terms clearly. A good experience, and it was worth asking before switching.”
“An error by One protect in disregarding my policies auto -renewal led to me being wrongly charged for the coming years cover.
Luckily I realised this charge ahead of start date and contacted One Protect thro their chat service.
I was lucky to talk with agent AS3 who was very helpful and resolved the problem quickly and efficiently and arranged for a full refund.
An hour wasted of my life but a happy ending. Thank you agent AS3.”
“HM1 was absolutely fantastic! Patient,courteous, and wonderfullly helpful in leading me through the minefield I had created. Indeed she was a veritable mine of information!
If all your agents are like this your sales will soar!
Give her the prize now!”
“The agent KR2 was very helpful. Would be an extra star if there was a phone option instead of live chat. Takes at least twice as long doing it that way.”
“Had a chat today with KR2 with regards to setting up a monthly payment for my car renewal - so happy they were fab - really helpful and it was a quick and easy set up thank you - definitely recommend”
“I had a great experience with TK1 at One Protect Car Insurance. She called me regarding an issue with my account and got everything sorted quickly and efficiently. She was very kind, helpful and professional throughout. Really appreciate her excellent customer service. Thank you! 😊”
