“KT7 was very helpful to cancel my renewal quote, she did offer me a number of solutions but the quote I received from elsewhere was too good to be beaten. Thankyou KT7 with your fantastic correspondence. Best wishes. EP”
“I was in contact with Grace T. this morning after having difficulty proving my NCD. Grace was very helpful, and throughout the chat, she explained each stage of the process and what she was doing to resolve the issue. She then told me that everything had been completed, and that she had reduced by Direct Debit to reflect the proof of NCD.”
“Great experience whilst trying to cancel an auto renewal, AR5 was able to offer a new quote quickly and without any issues or longwinded questions using exactly the same details.
Live Chat was vey quick, concise and good information feedback from AR5 - no issues at all.”
“Pleased with the customer service. Caitlin sorted my issue of a refund within minutes. Her code is co4. She said it will take 3-10 days for the refund.”
“I have used one protect a few times, but I had never had to make contact with them, well I needed to and was the worst experience ever. I was 38 in an online queue, explained what I wanted to do which was a price to add building insurance on and after having years of no claims was quoted a ridiculous amount, which led to me going elsewhere. I then asked for a refund of the contents insurance which should have been 6 months worth to be told no refund as I had charges for this that and the other. I had recommended this company to others and will not be doing that again. I understand a small cancellation charge, but 6 months worth is ridiculous. My advice is they may come out cheep, but be careful on charges if you need to alter anything.”
“Great experience whilst trying to cancel an auto renewal, TW9 was able to offer a new quote quickly and without any fuss using exactly the same details. There was nothing I needed to do and I am more than happy with the new quote.”
“TW9 was a huge help this evening and managed to get our renewal quote down even more. Thank you so much for being so proactive in keeping us as a customer.”
“Spoke with llana (ir2) today helping me with my car insurance.
I got in touch to cancel my renewal but after speaking to her and the help she gave me, getting me a lower price I decided to stay.
One very happy customer!!
Thanks again ir2”
“OC3 was a great help.
I had problems setting up my portal, having tried multiple times I couldn’t get it done.
OC3 did a great job of getting the system to let me in, such a relief.
Very helpful indeed”
