“Easy to add an additional driver to my current policy.
Able to speak via live chat to someone quickly and efficiently.
Very polite person that I talked to, called Sara F. Friendly, efficient and helpful, even sold me some breakdown cover! Good work :)”
“CN4 Connor, was very helpful with a query about taking my vehicle abroad and whether my policy covered this. He also gave me a quote for EU breakdown cover.”
“This a review for LG3 As i was not able to change my car details on your portal but the above person LG£ sorted it out for me.
One little complaint not for the above person I find it hard to use your portal and even harder on the chat to deal with your organisation it would make our life easier for us pensioners if we could talk to a person to communicate on chat and using a phone is hard as i no longer have laptop”
“I made a basic mistake whilst taking out insurance and contacted via the chat box,
This was answered by Britney C or BC5 as she is known, the problem took over an hour to solve but Britney stuck with it and gave options available, inspected documents and came to a sensible solution which was acceptable and the issue was concluded without stress or problems.
Great service.”
“I have used live chat to cancel my policy today Adam T (AT7) was super efficient and dealt with my request promptly, clearly explained the terms and processed everything quickly. Great service. Didn’t have to wait long to be connected and the whole process took under 10 mins to finalise.”
