“Colleague EF3 has been super helpful today with sorting my query. Normally chat services end in frustration but Elliott has been efficient and friendly.
Thanks”
“I have an issue logging into the portal to view my car insurance. Customer (Tabatha S) TS4 walked me through. At my request, TS4 stayed on the chat while I logged in, which was successful.
This was an excellent experience.”
“Despite having reservations about "speaking" to an agent via a text format, the transactions worked very well and smoothly. Holly H, the agent was very helpful and efficient.”
“spoke to CN4 with regard to getting my documents in the post. i do appreciate we are in a paperless environment but at 83 im old school and greatly appreciated the help.
smooth and easy, thank you”
“KT7 must be employee of the year, I had a problem and it was sorted very quickly and professionally and very much to my liking. Superb Customer Service from KT7.”
“JM3 was very helpful and polite. He dealt with my issues quickly and efficiently. I was grateful for a stress free conversation when sorting my requests.”
