“Did the online chat with EK4 today to amend my car policy and they were extremely helpful and clear about what had to be done. Excellent service and process for this.”
“I wasn't happy with being questioned about why I wish to opt out of automatic renewal; that is my business and it made me uncomfortable. Even worse, that the agent continued to tell me the benefits of staying in! I don't like sales tactics; I'm less likely to remain or renew.”
