“I used the online chat service to discuss my car renewal quote. Isabelle (IS1), was most helpful; she talked me through various options, made useful suggestions and we found a way to reduce the initial renewal cost. Thank you for your help!”
“I used online chat to clarify something with our car insurance policy. I chatted to Elizabeth (EW2) who answered very promptly, understand my query and provided an answer in good time. Unfortunately, it wasn't the answer I was hoping for but she was able to offer further advice to subsequent questions. She also checked my policy and offered an upgrade for car hire if required quoting the extra cost. I declined the offer and she didn't push it any further - no hard sell.”
“Had an a problem with getting the van insurance docs. Emily EE3 was very helpful and assured me they would be available within 30mins and I would receive an email. Contact was very quick even with a queue and was promptly put through to the right department once the issue was explained. Very good service so far.”
“Rang up cause i missed payments the agent was very helpful and sorted my issue out, very polite and explained everything easily totally happy by the end of the chat”
“I received a text and email saying that my car insurance would be cancelled in 4 days if i did not make contact. I started an on-line chat with EG4. She was extremely helpful and informative and fully explained that due to an issue when I had taken out the policy the NCD protection and hire car cost had not been paid for. She immediately sent me a link to enable this protection to be paid for. She then reassured me that payment had been received and my policy was now paid in full. She made a stressful situation calm and simple. She is a credit to both herself and One Protect. Thank you for your help with this Elisha / EG4.”
