“BH1 - chatted with Ben today to upgrade my insurance after purchasing a new car ,not as straight forward as I’d hoped but that’s not Bens fault its a learn for me to look in more detail before I purchase cheaper online insurance, with previous insurance companies a new car is covered in its first year if written off a like for like replacement no GAP insurance required until year 2 onwards looks like I’ll have to spend more money to get cover”
“Had a long computer conversation with EG4 (Elisha) and she sorted me out so very well. She really is a great advert for OneProtect and I am so delighted she answered my call.”
“I would give more stars if you were able to contact them by phone. I did use live chat but it took ages and would have been much quicker if I could've just spoken to someone.”
“Worked through my issue of not being able to update my car as their website had not caught up with DVLA. All dealt with professionally and politely by operator SM2. All good now.”
“SM6 was really helpful and sorted out adding our son to insurance policy. Intend to move all our insurance policies over to One Protect (5 cars). Thanks to SM6”
“I wanted to change my policy and had to do it by chat which I thought would be difficult but the representative AW1 was extremely helpful and it was completed and changed very quickly and easily. I'm very glad I stayed with you.”
“Friendly customer service, however very conflicting information on website saying items are both convered and excluded. Still not convinced that if I pay the extra the parts I was enquiring about are actually covered”
“I chatted with BC5 earlier. Your agent was courteous and helpful. He/she sorted out my requests promptly. I highly appreciate your support. Thank you 🙏”
