“Ref EW9
I have just been chatting with Lewis ā EW9 ā about an error in the Statement of Fact. He was able to change it and also alerted me to the fact that my curtesy car cover was not guaranteed and came with call-out costs. I was able to upgrade to a guaranteed cover.”
“Ref AW1
I've just been on the chat line as there was a small issue on the statement of fact. And Adam ref AW1 was very helpful at resolving the issue. Many thanks. Roger Seacombe.”
“Great help from LD7 today. Needed to upload proof of NCD but without any options of doing so on the client portal I was stuck. LD7 was able to have me email the proof of NCD and sorted out the issue for me. Thank you”
“Contacted via live chat spoke to a lady called Sasha H who helped me to save money on my insurance quote. She was very knowledgeable and assisted me explaining the policy and benefits
Quick easy and interactive š”
“Great service from TJ2 in helping with a query on my new policy. TJ2 was very helpful and clear in the information she provided. I would highly recommend.”
“Just had a great and straightforward discussion about renewing my car insurance with user CH5. Understood all my queries and was able to beat the competition with a new quote. Brilliant!! Thank you very much”
“You are not really talking about customer service you are typing about it. The last hour could have been completed in 5mins of conversation. So just had a frustrating time.
Charlie H was good it's the system thats wrongly”
“EW2 was very helpful in resolving my enquiry. It would have been 5 stars, but I deducted one star because One Protect should have verified my no claims bonus correctly in the first place and not wasted my time having to dig around for proof...”
“ML2 was very helpful in finding the right price, interest rate, and coverage for my insurance renewal. Their assistance made the process smooth and straightforward, ensuring I got the best option available.”
“TJ2 was brilliant. Incredibly patient with me cos Iām not good at this stuff. She updated my email and got me access again. Iām thrilled to wee bits with TJ2. Thank you sooo much.”
