“Required some assistance in amending my policy documents and some related questions and the staff MI4, was extremely helpful. A credit to the team and to the One Protect company!”
“I had a live chat session with MG9. This agent was very helpful, by updating my Insurance History to reflect the accurate information that the online system had captured incorrectly when purchasing car insurance online. MG9 updated this efficiently and accurately. MG9 also offered to check that the insurance cover met my needs and to provide the relevant details for any additional cover I may need so that I could make an informed decision. Although I opted to not take additional cover as the existing cover met my needs, MG9 confirmed I could log in to the portal or APP and opt to take the additional cover at any time during the policy insurance period. Very helpful, professional, efficient and provided a great customer service experience.”
“Had a nice chat with ir2 today. She helped me reduce the price of my insurance and set me up with breakdown coverage. It was an early chat and she got my day off to a brilliant start. Thank you very much.”
“Having received my renewal I compared prices on various websites. With prices in hand I spoke with Leanne Warren, their customer services representative. She listened to my concerns and was able to reduce my premium. Although one website, with the incentive they offered, would have made the renewal cheaper, the policy was less inviting. I am thankfully yet to test my cover but happy to remain a customer.”
