“I was having trouble with trying to change our address using the Portal and a magnificent young lady TJ2 ( her reference) called Tara sorted it all out even sorting out the additional payment for me. Exceptional service to help a doddering pensioner trying to navigate modern technology. She is a credit to your organisation. Patient, Tolerant, taking time to explain things clearly and getting best result for both the customer and the company. Chapeau to TJ2 !!!!”
“After some confusion with my renewal , I contacted One Protect and Sasha (SM5) very quickly sorted out my query she was extremely helpful and professional making sure I was happy with all aspects of my renewal .
First class customer service thank you .”
“They really don’t make it easy to navigate through their site. It would be much easier if I could just call and talk to somebody. The guy Ben H I had on the live chat was very helpful, thank you Ben H”
“AT7 was a superstar helping me to change insurance to my new car with my personal plate. I was just about in tears at the dealership(after 3 hours of trying to sort this). I can now go home and show off my new car, thanks again Adam”
“TJ2 was very patient with my enquiry about changing my vehicle and making sure all my requirements were handled well. The agent confirmed everything at the end of the process too. TJ2 is a great live chat agent and made sure all was ok for me for the changeover of my insurance. Thanks.”
“BG3 Was so helpful to my needs and helped me swiftly through the process. BG3 made it so easy to follow and kept it smooth transition throughout.
Thank you very much”
“After two “chat” calls which were not good…. The third time I was connected to EF3 and after a lengthy chat, the issue I had was resolved. The representative EF3 was professional and efficient. May I mention the issue I had to contact for was not necessary as One Protect had the information from the previous year… so it was a tad stressful. On line ‘chats’ are stressful to older customers. A way to SPEAK rather than chat would be good.”
“EE3 was a great help. After being told one thing by someone and then something completely different by someone else EE3 finally to get my quote sorted out.”
“I've always had a easy time with One Protect.
I prefer to use web chat as I work in an office without my phone, and they are always quick to reply, polite and considerate of circumstances.
I had a vet emergency and had to push back a payment date today, JE3 was great”
