“Renewal payment issue, resolved efficiently by HH2. Frustrating waiting on online queue. Glad I had time to wait and able to chat via tablet and manage online banking separately on mobile.”
“I went online to see what could be offered on my renewal and Dylan was outstanding. After explaining that I have dyslexia and asking him to talk through some of the quotes. He was very kind and had patience for my clarifying questions. He really went above and beyond to make sure I fully understood the costings and what was included. He was a fantastic ambassador and I received an excellent deal on my insurance. From - A very happy customer DB7”
“TW9 responded very well to my questions and after a bit of discussion I got what I needed.
It was a little painful to get chat started, but this was a system problem at 1 protect, not TW9!”
“Customer service was quick, efficient and Holly H really helped me. There was something on my policy I didn't understand and she explained it to me quickly and easily.
All changes sorted, confirmed quickly. Very impressed.”
“Contact with IS1 this morning
SO helpful!
Saved me money which is much appreciated
Got me the right person I licy
Explained everything for me to understand
Much appreciated Isabelle”
