“Chatbot co4 was fine but the whole process of using a chatbot is very long winded. It would be quicker to speak rather than using the chatbot. Also it is very frustrating that you do not have a contact phone number on the site -so it's nonsense below to ask 'how did you communicate with the company'”
“JE3 was so professional, helped resolve an issue with my insurance after my direct debit was cancelled by accident and I was afraid I would not be covered. All’s well and I’m extremely happy with the service, thanks again 🙏”
“Chatted with PS1 about my renewal cost, was able to adjust my cost in line with a quote I had been given. Very detailed information given & happy to follow up with my revised renewal.
Thanks PS1”
“I recently added a power of attorney onto my mother's policy and needed to add my details. I started a live chat with Jasmine (JC1) who was incredibly helpful despite her having some system related issues. However, she showed resourcefulness in getting it sorted for me and went above and beyond what I was expecting. Excellent service!”
“Mia B was super helpful and didn't try to force me into another product. I was getting rid of the car, she made cancelling the renewal simple. Thanks.”
