“Thank you so much to (ir2) who helped me with my renewal issue. Extremely professional and helpful thank you. I think if it wasn’t for IR2 I would of ended up going to another company”
“ps1 was extremely helpful, quick and accurate. She covered all the key points but made sure it was in short readable format so as not to make reading the detail difficult. A pleasure to deal with and highly recommend ps1”
“CH5 was fantastic, I was trying to add my daughter to a new policy, I was quoted a lot more and decided to not go ahead. But when I came back in Charlie offered to start renewal process again and saved me a lot of money. She was great from start to finish, a credit to your company.”
“OC3 was really human because he is...this filled me with joy and confidence. He gave me detailed information on all the breakdown options , sending PDFs to download. If he hadnt done this in such a polite and unpushy way, I would have just renewed with the AA. I discovered how great the different Breakdown packages were in terms of value for money, including the EU option (and knowing there are 30 days EU comprehensive car insurance included in my policy) He was extremely professional and bursting with personality even through a short and succinct conversation. I think OC3 deserves acknowledgement and praise for being such a small but significant human cog in your One Protect machine. The Breakdown cover is far cheaper than the big names like RAC and AA. Thanks”
