“I managed to find a lower premium else where and the was going to lapse my policy. After a discussion with a lovely lady called Isabelle they actually managed to get it lower than quote so have renewed for another year.
IS1”
“At the start the queue was 26, but it moved quickly and I was soon speaking to EW2, who was most helful, and dealt with what thought was a large problem quickly and efficiently. Many thanks for your help, it was appreaciated.”
“Extremely helpful and very understanding and made my Experience with live chat very easy really do appreciate the time you taken out for me all the best, Mr McLaren”
“Can I just say I really hate live chats and find these so frustrating, would rather speak with a person on the phone so much quicker, chat are so long winded and drawn out. Would have help also as to what information was required if I did not receive a generic letter stating several reason why you could not accept a document, why not make them personnel and give me the information specifically for me. Courtney was very patient with me today and we got there in the end after around 1 hour I have a busy life and 1 hour is far to long to sort this out could have taken 5 mins if you changed the system”
“Firstly the chat queue went down quite quickly and after speaking with operator TS4, who was very polite and helpful. This was my first ever chat experience and I was delighted to find it was a positive one - even though she was unable to help with the insurance cover changes I required. (not her fault!)”
