“Great service to cancel my policy, once I could get through, as I was getting rid of the car and have no current replacement. JL9 was very efficient and polite. I had multiple tries to get through to the live chat with long delays, hence the removal of 1 star.”
“ti2 was a great help today. First of all I could not login to my account on line, she sent me a link which enabled me to see my account. I wanted to make changes on my insurance but was unable to do online, so again the brilliant ti2 helped me out, getting me insurance for a new car. Great job ti2 ! Thank you.”
“I had an extent of cover query, so used the live chat. I did not have to wait long to be put through to customer service advisor LG3, who was professional, thorough, pleasant, and handled my enquiry quickly and competently.”
“This review is about a young lady called Elisha(EG4), we were sent an email requesting more information which we didnt have so we called One Protect and the call was passed to Elisha she couldn't have been more helpful, our call was dealt with really quick, efficient and polite we are very satisfied with the help we received thank you so much Elisha.”
“I had really good reassurance about my policy details from co4, put my mind at ease, she apologised for the wait on the chat but it was only 10 minutes at about 5.10 pm so good really”
