“I’m very pleased with the service I received. Everything was handled smoothly and quickly, and the agent was very helpful throughout the whole process. I was also really happy with the quote for my motorbike insurance. Great service from start to finish. Thank you very much!”
“EF3 was as helpful and knowledgable as he could be.
It is a shame the company does not do multi car policies but can quote you for separate quotes requesting more money.”
“EW9
Lewis was very informative and thorough when cancelling my insurance after writing my car off. I wish it had been him when I was trying to find out what was happening with my claim as he didn’t have an attitude problem like one of his colleagues who cut me off and ended the chat before I had finished. Lewis deserves recognition for his professionalism.”
“I haven't been with the company very long, but so far the service has been very good.
I needed something amending on my policy, and received assistance via the live chat function from TJ2. She was very helpful and made the changes with no extra fee. She also recommended a reasonable deal regarding breakdown cover with consideration to my circumstances.
Though it's through live chat, you get through very quickly and there's no going through annoying bots/AI to get to an agent.
So far would recommend OneProtect Insurance.”
“Had to do a chat, as a new customer I couldn't find what I wanted on the portal.....not very good at teck.
TJ2 was very patient and said my request was on its way.... Thank you, Impressed.”
“Although it’s only online assistance (which I’m not keen on), messaging with kaitlyn S on the online chat about changes to my policy before I renew was very helpful, kept it clear. Ended up with reasonable renewal quote. Would recommend One Protect.”
“Kaitlyn explained the process and my questions patiently and in a timely manner.
The price was reasonable and she explained the cost if paid now for the year of if paid monthly.The rate was so low it was worth paying monthly”
