“Tw9 who was the agent I spoke to (Tyler) was very helpful.and when I told him I wanted to cancel my policy he offered me a cheaper price which too high. He will now cancel my policy. He was helpful.”
“Had to wait for ages (32nd in the queue) but when I did get through TW9 did his best to keep my custom but couldn't match my renewal price elsewhere. But thank you for trying.”
“Tyler TW9 was very helpful - although I found the system very time consuming and ponderous to navigate - I’m not a fan of “chats”. I waited around 20 minutes to access the chat function”
“Elliot EF3 was very helpful and understanding today with a documentation issue that needs resolving, I am away on holiday and Elliot has helped me so that I have time to relax.
thank you.”
“Good price except up on renewal. Only gripe you can not talk to a human only via chat which I guess some people like. That took nearly 30 minutes for a reply however Tyler was helpful all resolved in a couple of minutes.”
“Tyler (TW9) was extremely helpful & very informative.
Explained clearly the change in my policy & the details going forward, as well as giving details on future policies.”
