“The cancellation of auto renewal was done quickly once I got through the long waiting period, the call was handled well but why was I offered a better price then and not automatically? I won't be using this company again”
“DB7 was helpful but I had to wait a very long time before I got to the top of the queue. I started at 51 and was then put into another queue for another wait. I was interested in the options given by DB7 but I was tired after waiting so long to be connected and could not think if this was a better deal for me. DB7 was very helpful but the whole process to connect to someone was exhausting as I could not leave my laptop in case I got connected.”
“The online chat agent EW2 was brilliant in solving my NCB issue. I also learned a lot about the One Protection system so she represented the company really positively. It’s so refreshing to have someone who listens and knows how to handle issues and concerns.”
“LB5 was extremely helpful in answering my query as to whether the installation of a towbar needed to be added to the policy and confirming that it did not.”
“Received helpful assistance from Josh JA1 today who provided a revised quote due to amendments needed. This was dealt with very efficiently and he provided further explanations where requested. Proceeded with renewal.”
“I called One Protect to cancel my car insurance and was offered a better price, I received excellent customer service from Edward EB7 who sorted my refund quickly and reassuringly”
“I found the customer portal very easy to navigate PS1- the agent who helped me was extremely professional, very helpful and informative but did not cause me to feel any pressure what-so-ever.”
