“Tj1 dealt with my enquiry efficiently. My DoB was incorrect on documents preventing my accessing the portal.
It was sorted.
I could have done without being offered other products during the conversation”
“I received a letter to say they hadn't received my NCB which I had sent in. I was on a live chat with BH1 who sorted the problem in a few minutes. The letter had been sent the same days I sent my proof of NCB so he cleared up my issue straight away. Excellent fast service with the live chat and Ben BH1 was very helpful”
“I had to make some changes to my exciting policy and Bethany (username BG3) was so helpful. She made the changes quickly, was polite and informative. Thank you so much Bethany (BG3)”
“Me8 Maddison was great just a shame I had to cancel my policy due to an online quote error and then one protect trying to shaft me for a ridiculous amount to stay on cover . Off to cheaper insurers I go .”
“The purchasing process was a little clunky and I initially was a little put out that I couldn't pick up the phone to someone. But the live chat was actually very helpful and resolved my issues quickly and easily. Thanks to *HG1* for dealing with me in an open, clear and helpful way and sorting the cancellation issue out.”
