“Awesome assistance from Madison ME8:
I had to get in touch with OneProtect as a new customer regarding additional charges on my policy - I'd previously resolved the issue so was concerned I was going to have to battle my way through hours of correspondence if I dared hope for a positive outcome. I was connected to Madison ME8 on the chat and all my concerns vanished, I had such a positive interaction it's given me confidence that I've chosen a perfect business to cover my vehicle insurance needs. Really happy, thanks!”
“I was served by one of your agents KB2. The customer service was excellent. Provided help getting access to my portal insurance details having forgotten my login to the portal. A credit to your organisation. Keep up the good work.”
“BL1 was very helpful in the chat. I usually would like to talk on the phone but thought I'd try this option and it worked very well. BL1 replied promptly and with knowledge which gave me confidence in using the chat.”
