“I required some information that LD7 was very graciously able to provide for me so that I could upgrade some cover. Once I got past the long wait for an agent to be available the rest of the process was very quick and simple.”
“I was helped by (Kadie) K7 today to get a new home contents insurance quote. She was very helpful and explained everything to me. OneCall’s service is good, easy to navigate webchat & pricing.”
“Ben (Ben H) was knowledgeable, polite, and very helpful. He made sure I understood the charges for the cancellation of a policy. He explained that the refund due would take a few days to go back on my credit card.
Certainly deserves a 5 star review”
“MB9 was very helpful in the chat reducing my renewal quote and explaining some terms and conditions such as compulsory excess and protected no claims bonus for the particular insurer. I also requested automatic renewal to be turned off which was done.”
“Neverb needed to use the claims but after being auto renewed and finding a better price had to use theirlivechat system to cancel , so slow took approx 45 mins to cancel , not good enough so wouldnt be thinking of returning as were wuick enough to take my money when i first cane, sort it out!!! Not operative TW9s fault just your way of frustrating the departing customer”
“The company disappointed me initially by quoting me a high renewal price and taking the whole cost out in a lump sum without my explicit approval. However, JA1 beat an alternative quote, when I complained, and refunded the whole cost while setting up my monthly payment. I was impressed by how much he smoothed the way.”
“JH7 was absolutely fantastic with me today ,he was so patient and never once made me feel stupid as it took me some time to fully understand what he was telling me .He is an asset to your team and I hope I speak to him again if I have any future queries .Thank you JH7 .
Your customer service is first class and price was really good for the cover you have provided ,just what we wanted .
Also very easy to register and open my portal and you are also sending me paper documents .”
