“Spoke to Natasha today on Chat. She was incredible. So patient with me as I was in a muddle. Extremely helpful and managed to sort my issues out for me. I am very grateful to her, worth her weight in gold. An asset to the team”
“Never did anything on the net like this before but stopping my renewal as I’m going abroad worked out quite straightforward with agent TW9 though I had a long wait to get any response after starting the ‘chat’ with Tyler W – ending at 10:27 pm”
“Hi I spoke on the livechat to Elizabeth EW3 and she was prompt, polite and very helpful, offering alternatives but without being pushy. The livechat facility works well and I would be very happy to use it again.
Overall, I did not have time to compare prices because I am changing a vehicle on my existing policy but when I renewed in March your renewal price was cheaper by about £20 than the quotes that I secured through Money Saving Expert choices.”
“I needed help regarding a query I had.TS4 gave me the in information and instructions to enable me to change my car details on the portal which was very helpfull for me.Thank you.”
“Advisor AW1 very efficient and explained all I needed to know and answered all questions. I would always prefer to talk to someone but am clear this is on line - however I was unable to complete on line as I do not yet own the car that I wished to swap insurance to until next week - your system does not allow you to do so”
