“I had a mistake made with my new policy an extra £55 pound was deducted from my account by mistake however I contacted Hannah HM1 via the live chat who was absolutely excellent in resolving the error thank you so much Hannah you were amazing 🙏”
“C02 after a little confusion as to what was going on with my policy quickly got to the root of the problem and has promised to investigate further tomorrow”
“BC5 was so friendly and helpful. I was feeling really stressed trying to understand and work out my insurance on the portal and she was able to explain and clarify and put my mind at rest. She was very patient with my many questions. I was pleasantly surprised how easy she made it to communicate on a live chat.”
“TJ2 was very very helpful. I could not find the documents despite searching on my account...which in my opinion is not very user friendly...however after only a 2 minute wait for a "chat" TJ2 found my requests immediately and forwarded them to me. !!! Great service!”
