“Erika was lovely, easy to deal with and friendly, she helped me with a query as Iād only just bought insurance and she sorted it within a couple of minuets. She Olson offered me better breakdown cover so I decided to amend my original one with that
Her user is EE3!
I hope she wins the incentive!”
“LD7 was so helpful. I had tried to do the form for car insurance but was unable to. LD7 did it all for me much to my relief. I would highly recommend One Protect Insurance and particularly LD7.”
“AP1 very helpful in resolving query about a new policy. Text sent to say email sent on how to log in to your account. But you don't actually receive the email until the day your policy starts. The text message is confusing for customers and should say that you will receive an email when your policy starts.”
“I had a query regarding my car insurance renewal.
Value was considerably higher than some other available quotes from recognised insurers.
Delt with on the chat line by Holly (HH2). She was very efficient at reviewing the information and arriving at a suitable compromise. Very please with her speed and professional approach.”
“A service support engineer known as FS7 (first name Frazer) was extremely helpful and he was very good at catering for a change of car insurance that I needed. He was polite and considerate in his texts to me.”
“I was quickly able to chat with customer service., thanks to ruby-rose on-line, who was really helpful, my policy was requoted, I was pleased with the new quote and I'm staying with One Protect another year, it was definitely worth checking with an adviser, rather than press cancel policy, the whole process is very efficient and saved me a lot of time in the long run, 5* service”
