“Username AR5 (Adam) was extremely helpful today when I renewed. I wasn't necessarily going to renew as I'd found a cheaper deal but Adam went the extra mile, explained my cover and gave me a good price. The good customer service made me want to stay with one protect”
“I dealt with Caitlin - co4 - using the live chat option today. Caitlin was friendly and professional and dealt with my query with the minimum of fuss. Really happy with the service I received today.”
“PS1 - Paige was a pleasure to deal with. Just had contact though the OneProtect Portal Chat - PS1 was very helpful, patient and detailed. She was able to deal with my enquiry at pace and resolution. Very polite and professional. Paige is an asset to your organisation OneProtect. Thanks again Paige.”
“Thanks PS1 for all your help today. Excellent customer service. Paige got me a very good renewal price with enhanced breakdown cover. Everything was clearly explained.”
“Enquiry was about renewal and talking with Sasha (SM5) was fantastic . Her patience and understanding were above and beyond. So rightly so that I renewed my policy after Sasha provided a lower quote . I’m going to award Sasha⭐️⭐️⭐️⭐️⭐️ for her knowledge and understanding.
I would highly recommend using ONE DIRECT for any Insurance required.
THANK YOU SASHA (SM5)”
“Initially thought the wait was going to take ages at 22nd in the queue, but queue count went rapidly down & SM2 dealt with my query quickly it was mostly my typing that made the chat longer.”
“Contacted their customer service (adviser name Tia ti2) requesting a specific document. They sent me an instant link to download it - no quibble, no fuss, all done in 2 minutes!”
“GH2 was really helpful. Checked the status of my insurance policy and checked it met my needs. Was not pushy with sales tactics either. I was happy to add an upgrade!”
“FP2 Faye was extremely helpful and did all she could to try and retain our business. Unfortunately she could not create a more competitive quote than I had from Aviva”
“MX2 was very helpful after my policy auto renewed-I didn't want this to happen, but had missed the opportunity to do this. Customers-please make sure you cancel any autorenewal features.”
