“You are not really talking about customer service you are typing about it. The last hour could have been completed in 5mins of conversation. So just had a frustrating time.
Charlie H was good it's the system thats wrongly”
“EW2 was very helpful in resolving my enquiry. It would have been 5 stars, but I deducted one star because One Protect should have verified my no claims bonus correctly in the first place and not wasted my time having to dig around for proof...”
“ML2 was very helpful in finding the right price, interest rate, and coverage for my insurance renewal. Their assistance made the process smooth and straightforward, ensuring I got the best option available.”
“TJ2 was brilliant. Incredibly patient with me cos Iām not good at this stuff. She updated my email and got me access again. Iām thrilled to wee bits with TJ2. Thank you sooo much.”
“A HUGE thank you to JH7 who was very helpful and provided me with a first class service. His patience was exemplary and I hope he will be the lad I get if I ever have to do Live Chat again. I'm a pensioner and very nervous about communicating online. Thank you Joshua for being so professional and helping me feel at ease. Hellen. š”
“AT7 was really helpful and sorted my problems out for me quickly and professionally also second time I needed him he resolved my issues and sent me proof of what I needed”
