“MG9 helped with the complicated procedure of trying to upload details of my 20+ years no claims discount. I had to repeat myself at times with reference to the documents uploaded. The system is too complicated for those of us without a degree in computing - not MG9's fault as the problem eventually got resolved. Unnecessary attempt at up selling.”
“had an online chat with Holly HH2 to discuss renewal and changes. She was very efficient, quickly guided me through the changes and answered all my questions.”
“One Protect Insurance and in particular their chat agent TW9 were so helpful in helping me renew my car insurance for the second year running.
They provide class leading car insurance and customer services at true value for money prices - so glad to be a customer of theirs.”
“Good conversation and service from ME8 when I enquired about details of my policy. I needed very specific information and ME8 was courteous, helpful and kept checking back with me when I was on hold waiting for info from the underwriter. My query was resolved efficiently and in a satisfactory manner.”
“I needed to discuss my home renewal although I couldn’t do by speaking direct the live chat was just as good and the service representative was very helpful”
“Although I received good information and advice from Lauryn (LG3), the high cost quoted for a temporary policy change outweighed the potential benefits so I did not take up the option this time.”
“After several poor interactions, dropped calls and, frankly, indifferent service, I was connected with Tia (ti2) who dealt with me efficiently, courteously and without the related drama of previous contacts.
I appreciate that an issue such as mine may not be what the insurers wish to hear: I was cancelling a newly-purchased policy on finding that, due to an email error, we had not been notified that our existing policy was still in force, but, as I have two other policies extant with Onecall I considered that they might wish to maintain my business. Not the experience I had, UNTIL being dealt with by ti2 who clearly understands her job, the processes and products. Because of her, and her alone, I will seriously consider continuing my motor insurance business with One Call with which I have had previously every confidence.”
“SS9 was really helpful and made the change of my policy go without any problems. Also great that he recommended a 3 year fixed rate. Well done to SS9!”
