“Immediate response via Live Chat with LB5 today. Couldn't offer the policy amendment I was looking for but was able to refer me on. Quick and efficient, very happy with service received today. My second year with One Protect and would recommend them.”
“ar3 was Extremely helpful and made my transition of direct debit to a new account so easy.
I thought it was going to be difficult outside of a telephone conversation but ar3 made it easy and it was so fast too. Thank you for your help”
“I bought a new car and had to cancel my existing insurance policy. Chatted with OC3, Very helpful and professional. Offered to quote for my new car and explained all the cancellation details.
Simple, no fuss.”
“DB7 was excellent - thank you. All sorted. But previous 'live chat' was an infuriating process, as was meandering around your website. Please - could we have somebody to SPEAK TO: everybody knows it's so much more efficient than these 'live chats' which may be less bother for you but frequently nothing but hassle for the customer. If Octopus Energy can do it, why can't you?”
