“My call taker was great, but I feel that they may have been having to deal with multiple chats at the same time which left long gaps. However as I say, CO4 was really helpful and resolved my query”
“SM5 was one of the most professional customer service personnel that I have come across in a long time. She could not have been more helpful, with full knowledge of the product she was helping me with.”
“NK3 was fantastic on the chat today, she sorted out my issue quickly and answered my questions with great knowledge, and may I say, NK3 is a credit to your company, thank you”
“BCH
Thank you so much for you care are compassion throughout our call Iam in hospital gravely poorly you were so patient, kind and helpful, I managed to resolve multiple outstanding which make me feel so much better as Iam not worrying thank you again for everything”
“We are new customers of One Protect and have found the process to be easy and so far the customer service has been excellent. We have several dealings with the online chat and we have found the agents to be helpful and efficient. The agent today, AW1, dealt with our query with no issues in a very professional manner.”
“I used live chat to cancel car insurance on a car I have sold. Agent EG4 was very helpful and clear with information given to me. The process of going through the Live Chat is very slow and before I was connected to an agent, I thought the system had stopped working! But in terms of my dealing with EG4 I am very pleased.”
“Very easy to manage my renewal through the live chat service, and my original renewal price was lowered which was even better! One slight issue I had solved quickly by agent NK3”
