“CH5 was very helpful to an OAP who cannot read well enough on the screen and therefore needs a hard copy as I don't have a printer. He promised to send copies, thank you CH5.”
“I was initially apprehensive about discussing my car insurance renewal with ‘live chat’ facility but I was pleasantly surprised! It was a straightforward and very quick process and the outcome was perfect as Adam AR5 (the live chat agent) managed to match my renewal with additional breakdown cover added as a bonus! This made my day (after a very stressful, difficult few weeks)! Thank you 🙏”
“CN4 dealt with my query very well and was extremely helpful and relatively quick waiting time. I would not hesitate to use this service again. Many thanks for making a normally difficult experience very smooth. Keep up the good work!”
“I had to deal with EW2 via the Customer Portal to correct a mistake I'd made in effectively renewing my Home Insurance Policy twice. Elizabeth (EW2) was incredibly helpful and she resolved the matter in a very effective way by cancelling my 2nd renewal and reimbursing me.
She also helped resolve a further query I had at the same time. It is so unbelievably refreshing to deal with someone via a portal who acts in such an intelligent, sympathetic and helpful way.”
“I had a problem with the NCD paperwork I had and got onto the online chat and TJ2 handled my questions professionally and resolved the issue, and confirmed all the proof was in place. Big relief!”
