“I needed to change my car details, but I wasn’t showing up on the oneprotect portal!
I did the live chat and Bethan (BL1), was brilliant with her help and guidance.”
“Customer service, I was dealt with by Bethany BG3 , she was knowledgeable and quick to respond with the answers I needed ! Very happy, this is not always the case unfortunately”
“Not easy to deal with and slow to react. Felt like a money spinner with vast and varying charges when things go wrong early on and the best option is to cut ties. Made the mistake of trying to save money on contents insurance and should of gone with a more well known and reputable insurer who are easier to contact and more accommodating.”
“very fast response by RW2 on the live chat who had all the details for my issue immediately to hand. It may not have been the answer i was hoping for but i could not fault the assistance given by the customer service.”
“Call chat Ei1 at One Protect was very helpful to me confirming a NCB transfer. It was excellent how they could see previous chats also linked to my records. Thanks”
