“Bags of Coco arrived with outer bags opened and split. Transporter bags are way too thin, and my postie asking what I'm wanting with bags of Coco....so thanks for that, you've just lost a customer”
“Everything I have ordered from these guys has been quality and affordable , the delivery time is very good , packaging brilliant … very pleased I’ve found my go to guys”
“Shambles of a shop! I ordered a omega infinity pro led grow tent kit next day delivery! Over a week later I get 2 boxes full of accessories no led I contacted the company to make them aware of their mistake. They told me to take pictures to prove it was never delivered so I did then when I call them the man at the shop confirmed they never had that light in stock dispite the website saying it was in stock so they knew when my order was made that they didn't have the light instock but they still just sent me a load of useless accessories. I've spent hours on the phone and emailing to get a solution I was given 3 options.
1 get a silly refund offer that left me paying full price for tent and accessories and not getting a light
2 take a led light that's half the price and quality with no partial refund
3 wait over a month for the light I ordered to come back instock.
Never once was I offered a full or even fair partial refund to sent it all back. I honestly couldn't have had a worse experience buying from here wasted so much time and still didn't get the light I ordered and now I'm just stuck with what they sent me. Just shop else where and save yourself the hassle because these people don't give one though to you as a customer or your grow that has to be killed off after waiting too long for it's light”
