“Easy to order a high quality product. Kept me updated all the way throughout and delivered true to promise. The Orion convector heater panel is perfect - fits try to size for where we wanted it. Would highly recommend”
“After waiting 3 months for rattan set it came without instructions and the screws and bolts had burst all over the box and there was a hole which meant I then had to source them from b and q costing nearly 50 pound to buy them all. I asked to be compensated with the money was told no but would give me a 10 per cent off code to use. The only reason I didn’t return the rattan set is because it’s not available now till end of May reading other reviews I have seen that people haven’t been getting their money back and are still waiting for furniture so didn’t take the chance returning. I can’t beileve a company as big as out and out can’t compensate their own customers bearing in mind I spend 663 on it and then 50 to replace the missing screws and bolts I will never be purchasing anything else and I will not be recommending them to anyone I know. Very unhelpful and the staff couldn’t get me off the phone fast enough just agreeing to everything I say so I’ll stop phoning absolute shambles of a company”
“I recently purchased a garden furniture from 'Out and Out'. I strongly recommend them as every step of the business was more than satisfactory starting from delivery, the quality of the product and customer service after wards. There was a minor manufacturing defect in one part of the product and the claim / replacement request portal was so efficient so that a customer service representative was straight away on the case and the defective product was replaced so quickly and efficiently. The service received from Amelia was commendable. Thank very much! Highly recommended”
“Very quick to skip from being ordered, no complaints, delivery was great notified of date and time and delivered within this time frame. Have bought a couple of things from this company and would use again”
“Shipping taking far too long. Have been told the reason but should have been offered an alternative. Surely there is a cushion box in stock that takes out and out large cushions.”
“I bought a garden dining set bundle from Out and Out. Good price. Arrived in good time. Delivery team were polite and efficient.
Good quality for the price.
Only slight negative is that I missed the note about the umbrella needing weights. I had to order them separately (and pay shipping again) my fault I guess.
I would definitely go back to Out&Out.”
“I am very happy with the garden furniture set of 2-chairs and 2-seater settee. Excellent quality and easy to assemble. Amazing quality for recycled plastic and very sturdy construction.
Would highly recommend both for quality and service.”
“We found Out and Out when scrolling through the Internet, they had exactly what we were looking for at a very very good price, so we ordered it on a Thursday it arrived the following day.
First class service.”
“Very pleased with the quality of the table and chairs and the excellent service from Out and Out
I would recommend them to anyone, i will be using them in the future without doubt”
“Great value for money Scandi style dining room table and chairs. Company is easy to deal with, fast service, excellent communication. Won’t hesitate to use Out and Out again.”
“Brilliant, i saw an item very reduced, I read reviews and was somewhat concerned, but I decided to take a chance as the item was such good value and within half an hour I had an email advising me delivery would be the following day. I was still unsure because of previous reviews, however, I actually received the item exactly 36 hours after I placed the order, it was delivered the following day at the time specified the item looks great I couldn’t be happier. I’m so glad that I took a chance as I’ve saved huge amount of money and I have the item I wanted.”
“Ok. Please everyone phone consumer direct if you are in u.k as this company is taking the ……. If you all phone, I am going to phone them tomorrow then consumer direct will act on our behalf. I’m told there are no managers, no refunds, nothing. They have my money, not delivered the goods when I paid for next day delivery. And just using delay tactics. Not acceptable.”
