P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,311 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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336

Anonymous

Anonymous // 01/01/2019

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“I’ve emailed customer support now three times. There first and only response back was to give me my tracking information. I ordered this suit on 9/26 and a label was created on 9/27 which marked this as “shipped”. That tracking info has never updated. I have never received this order. I requested a refund and maybe I’ll get a response. I would have love to have received my order but it has been 3 weeks, and the response is leaving much to be desired with their less than helpful customer service.”

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Posted 1 year ago

“Went off sizing chart, ordered two sizes up from my normal size, still too small to even stand a chance of fitting, and I'm not big... I wear an American 4... sent an email over a week ago trying to return them no response... starting to look like I'm out over $100 on pants that I could never fit into. Terrible company 10/10 would not buy anything from again”

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Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear the experience you have received when shopping with us. We are very sorry to hear that you have experienced sizing problems with one of our products. Prior to purchase we do recommend measuring an item of your own, and comparing those measurements to our Size Guide. We do also have a Fit Quiz available for each product, which can further assist you in finding the perfect size. It is possible however that unfortunately you may have received an incorrectly labelled item. If after comparing your item to the measurements shown on our website you feel this may be the case, our customer service team will happily take a look for you hello@pand.co. Our Customer Service team do receive a very high volume of queries, which are responded to accordingly, however due to demand, cannot always respond as quickly as they would like. I would like to sincerely apologise for this. I can see that you have reached out to us previously to which we have provided a response, which we hope offers a solution you are happy with. We would like to sincerely apologise for the inconvenience caused. Kind Regards,

Posted 1 year ago

“VERY small. Return shipping from US is essentially as much as the pants. Not worth it unless you’re positive of your size. Also, back pockets are not flattering style”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback, we are constantly listening and responding to any comments made in regards to the fit and quality of our products, we then work to modify any products we feel necessary based off our customers feedback. We are very sorry to hear that you have also experienced sizing problems on this occasion, we do recommend prior to buying measuring a favourite item of your own, and comparing those measurements to our Size Guide, alternatively we also have a Fit Quiz available for each product, which can further assist you in finding the perfect size. If after doing so you feel that your item did not match up to the measurements shown, please reach out to our customer service team hello@pand.co they will happily look into whether there have been any labelling errors. Unfortunately as a small company we are also unable to offer free returns, for US Customers we do recommend using the USPS Website to find a cheaper option when returning to us. We are looking at a better solution for our customers which we do hope to implement soon, we do apologise for the inconvenience caused. Kind Regards, P&Co

Posted 1 year ago

“Disappointed :/”

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Posted 1 year ago

“I am getting an email to review my purchase but I never got my items I have been waiting for 8 days when the standard EU shipping says it takes 3-5 days! According to my package tracker my order is in the Netherlands”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order! There can sometimes be a slight delay between updates, depending on how far the parcel has progressed in its delivery, unfortunately it appears that there was a postal delay with your order, our Customer Service Team have been in touch and updated you regarding this issue, we sincerely apologise for this. Your order has now been delivered, we hope that you are happy with purchase from us. If you have any problems or feel that our products don't meet your expectations, get in touch with our Customer Service team hello@pand.co they will be very happy to help you! Kind Regards P&Co

Posted 1 year ago

“Terrible customer service. Common complaint when reviewing the company. For this reason I won’t be recommending or ordering anything again.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. Our Customer Service team are always on hand to give help, advise and provide solutions that you are happy with however with that being said they do receive a very high volume of queries, which are responded to accordingly but due to demand, cannot always respond as quickly as they would like. We are still a very small company, I would like to sincerely apologise for the inconvenience caused. Unfortunately I have been unable to locate any messages from you on this occasion, we have various means of communication such as our Live Chat, Email and Social Media could we please ask you to reach out to our email hello@pand.co to confirm your query and inform us of where you have previously been trying to get in contact with us. We apologise for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“Never delivered. Find better upgrade your shipping”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are so sorry to hear that you experienced issues with the delivery of your order. Our Customer Service team are always on hand to provide help, advise and find a solution that works for you, in situations like this they are always happy to investigate further into any delivery issues you may have. I can see however in this instance, you reached out to our Customer Service Team by email and this issue has now been resolved, we hope you are satisfied with the resolution we have provided you with. Apologises for the inconvenience on this occasion. Kind Regards P&Co

Posted 1 year ago

“i didn't receive my order.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you've experienced problems with the delivery of your order. There can sometimes be a slight delay between updates, depending on how far the parcel has progressed in its delivery, it can also take a little longer for orders to arrive overseas. I can see however, that your order has now been marked as delivered, I can't seem to find any previous emails from you regarding this. Could we kindly ask you to reach out to our customer service team hello@pand.co if you have still have not received your order, they will be able to take a look into locating the whereabouts of your parcel and depending on the circumstances offer you a replacement order or refund. We are very sorry for the inconvenience caused on this occasion. Kind Regards P&Co

Posted 1 year ago

“Still waiting for it Debbie”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry you are having trouble with the delivery of your order. I can't seem to find any previous emails from you regarding this. It can sometimes take a little longer for orders to arrive overseas. It looks like your order had been delayed when being processed through customs. If you could kindly reach out to our customer service team at hello@pand.co they will help you further with locating the parcel and ensuring your order is delivered with you in good time. Apologies again for any inconvenience this may have caused you. Kind Regards, P&Co

Posted 1 year ago

“I still haven't received my shirt. Didn't I get it in three working days?”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so very sorry for the delay with your order. I can see that you had reached out to our customer service team and we had provided you with a recent update. This order was delivered with you on the 15th August. We do hope you were happy with the items you had received, and again apologise for any inconvenience caused during these delays. Kind Regards, P&Co

Posted 1 year ago

“Good customer service feedback. Very disappointed in the quality of the Overshirt I purchased but P&Co have been in contact and have offered an exchange or full refund. Good at getting back to customers, nice clothing designs but quality of clothing is VERY poor.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave us with this feedback. I am so very sorry this had happened to your Service Over shirt. This was an older version which did have some manufacturing issues, we have since modified the these and can ensure the quality is of the highest standards, this will not happen again with our newest design. I can see that we have arranged for a replacement to be sent out to you. If you can please get back in touch with our customer service team at hello@pand.co and let us know if you are happy with the replacement. Kind Regards, P&Co

Posted 1 year ago

“The quality of the shirts is good but, despite using their sizing chart, the size I got isn’t a good fit. I sent my package for return 3 weeks ago (EU shipping) and still no news from them. Was thinking of re buying a different size, but probably won’t after this experience.”

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Posted 1 year ago

“Runs way too small. I should’ve read the reviews beforehand because returning the garment is very inconvenient and expensive.”

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Posted 1 year ago

“CURVY GIRLS BEWARE!!!! I’m a size 12. I’ve been a size 12 for 8 years. 41 inch hips, 29 inch waist, big thighs. I ordered a size 12 in the 304 service fatigue pants- checkerboard. I used the measuring guide and double checked my measurements before I ordered. I used the sizing tool on the page, all signs pointed to size 12. I get them and I legitimately cannot even get them halfway over my butt. WAY and I mean WAY too small in the thigh area, made it impossible to get them all the way up. I’m severely disappointed and I’m not sure I want to go through the hassle of returning them. The actual quality of the material seems nice but if you have an hourglass figure with big thighs, don’t even bother. I was expecting a lot more considering the price. Two thumbs down.”

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Posted 1 year ago

“Pants ran very large even though reviews said they run right. Very hard/expensive to return to the UK.”

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Posted 1 year ago

“Never received the item...still waiting”

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Posted 1 year ago

“I have never received my order. I wrote to the customer service but I am still waiting for an answer. Hoping that someone here can help me.”

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Posted 1 year ago

“Customer support doesn’t respond.”

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Posted 1 year ago

“They sent me the wrong size and you haven’t done anything to fix it”

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Posted 1 year ago

“I never received the package. I wrote an email to you, but there was no answer. This is mail Address: sandrabejarano.gil@gmail.com. Please get it contact with me. Sandra Bejarano”

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Posted 1 year ago

P&Co is rated 4.8 based on 7,311 reviews