P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,308 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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336

Anonymous

Anonymous // 01/01/2019

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“I placed my order on January 4th and have still not received my order. The package tracking says it has been in the same spot in New York since January 8th. Is this a common issue?”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order, our warehouse aims to process and dispatch our orders as soon as possible, therefore we can only apologise for the length of time your order took to be received. I can see that your order has since been marked as delivered, we sincerely apologise for the delay, I will ensure that an investigation is followed up into the delivery of your order. Unfortunately I am unable to find any correspondence from you regarding this issue. Please be advised in the future that our customer service team are always on hand and can chase up the location of your order with the couriers and update you with relevant information. We do hope you enjoy your order, anything we can help you with please do let us know! Kind regards, P&Co

Posted 1 year ago

“My package hasn't arrived yet Even after a week of tracking, it still hasn't moved from Basildon. When will my package arrive?”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order. Your order however was placed on a 5-10 working days service, as with all international orders it can take time for these to be received from the UK, on this occasion your order was delivered within the expected delivery time frame. I can see that you reached out to us regarding your order to which we provided a shipping update. We hope it is unlikely but in the future if you encounter delivery issues with any future orders please reach out to our Customer Service team hello@pand.co as they will be able to contact our warehouse to gain further information and updates on delivery. Since this has now been marked as delivered, we really hope you enjoy your order! We sincerely apologise for the length of time this order took to reach you. Kind regards,

Posted 1 year ago

“not received the parcel/ item despite it being ordered 3 weeks ago !! and no response from the company asking to chase !”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you have experienced issues with the delivery of your order! I can see that we have since responded to you by email to which this has now been resolved. We hope you are happy with the resolution provided, we sincerely apologise for the inconvenience caused. Kind regards, P&Co

Posted 1 year ago

“Prices super high.”

Helpful Report

Posted 1 year ago

“The product itself is outstanding. The sizing isn’t clear, and they do not offer a label to return orders that don’t work for the customer. If you live in the US, to ship internationally is $180+. Customer Service is not good, unresponsive and not helpful in refund/return matters. If you order something fingers crossed it fits, because the likelihood isn’t great, and then you’re screwed.”

Helpful Report

Posted 1 year ago

“These are extremely small with stiff fabric. Note that they don't have inclusive sizes so if you’re above a UK18, this company thinks you’re too fat for them. Tried to return them and got quoted $130 because I live in America. The pants were $109… they are aware of these issues and omit responsibility and care since they’re a “small company” with half a million followers on instagram. Highly do not recommend!!!!”

Helpful Report

Posted 1 year ago

“BUYER BEWARE: If you're in the U.S, make sure you are prepared to pay extremely high shipping cost to return items. I will probably never buy anything from P&Co because of this reason again”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback.   We are so very sorry, unfortunately we don’t currently offer free returns at the moment, this is something I can assure you we are working on implementing in the near future. We are in the middle of making some changes to our returns policy for US customers, and hope to be able to offer a solution with a reduced return cost very soon. We do often point our US customers in the direction of the USPS website as they offer cheaper alternatives when sending a return to us, this is what most of our US customers use. We are looking at a better returns solution for our US customers, which we hope to have implemented very soon, we hope that then you will feel you are able to shop with us again. Apologies for any inconvenience. Kind Regards, P&Co

Posted 1 year ago

“Item not received.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear that you have experienced issues with the delivery of your order. I can see however that your order has now been marked as delivered on the 20th of December. If for any reason you have not received this order, please reach out to our Customer Service team hello@pand.co they will be happy to further investigate. We apologise for any inconvenience caused. Kind Regards, P&Co

Posted 1 year ago

“Colis non reçu et n'arrive pas à le récupérer no rembourser.. je ne trouves pas de moyens de faire réclamation. Le transporteur ne répond pas..”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to see that you have experienced issues with the delivery of your order, this was due to the courier not being able to deliver as expected, we have contacted our warehouse team to provide a further update on why this may have occurred. We apologise for the inconvenience this may have caused. I can see that you have reached out to our Customer Service Team to which we have since provided a response, we hope you are happy with the resolution we have provided, our team are on hand if you have any further questions or concerns. Again we apologise for the inconvenience caused. Kind regards, P&Co

Posted 1 year ago

“Do not order if you’re in the US unless you’re absolutely sure it fits. Bought the size 14 based on their measurements and there’s no way they were correct. Ordered another size and went back and forth via email for days trying to return and the cost to send them back is more than what I paid for the pants.”

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Posted 1 year ago

“Please help me track my package !!! Élise Verdier”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We're really sorry to hear you haven't received your order yet. Please note that due to the influx of packages at this time of year, there are currently severe delays within the postal network. I can see you had reached out to our customer service team, and they have provided a solution. We are currently awaiting your response, and will ensure we do our upmost to resolve any inconveniences caused around these delays. Again please accept our most sincere apologies. Kind Regards, P&Co

Posted 1 year ago

“They did’nt send me what I ordered! When I try to return the item, they don’t tell me how to change. They’re not answering my question. Don’t ever gonna order anything ever agan!!!”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I can see that you initially ordered the 304 Service Fatigues in the Regular length, we believe this to be the item that you have received, however if you feel that you have in-fact received the wrong pair, if you can send an image to hello@pand.co we can take a look into whether any labelling errors have occurred. Our Fatigues do come cropped as standard, this is as stated in the product description which can sometimes cause confusion. I can confirm that the short leg length will be seen as 26" and the regular length is 28" We have responded to all your queries and provided information on how to make a return with us, and we are now currently awaiting your response. Our Customer Service Team are always on hand if you have any further questions, we hope to offer a resolution you are happy with as soon as possible. We sincerely apologise for any inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“Not received yet but I received this review”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you have not received your order yet, please note that due to the influx of packages at this time of year, there are currently severe delays within the postal network. I can see that you had reached out to our customer service team, and they have now resolved this for you. Again, please accept our most sincere apologies for any inconvenience caused during these delays. Kind Regards, P&Co

Posted 1 year ago

“T-shirt came with some marks on it which I was thankfully given a gift card for. The canvas jacket was hemmed way shorter than it looked online, so for any tall folks it won't work. Shipping back to the UK is +$100 and I tried talking to customer support about some flexibility on the return policy since half the cost of the jacket would be paid to return it, but they decided to ignore my email entirely. Unfortunate because I really liked this brand, shame.”

Helpful Report

Posted 1 year ago

“I still have not received my order yet.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for the delay with your order, please note that due to the influx of packages at this time of year, there are currently severe delays within the postal network. I can see that you had opted for a standard shipping tracked method at checkout which is estimated 4-7 working days as you are US based, and we are operating from the UK. This was placed on the 18th November and delivered with you on the 30th November so the order would have been delivered within 9 working days. Again, I am very sorry for the slight delay caused with the delivery of this order, I can't seem to find any emails from you regarding this. In future, if you could kindly reach out to our customer service team at hello@pand.co and they will always look into any delays with delivery, and do their upmost to help resolve any issues you may have around your order. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“I had an issue with my order and contacted customer service. They were incredibly patronising, disrespectful and unwilling to help. I understand customer service can be challenging, but a basic level of respect goes a long way. You have lost an ongoing customer today.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry you have had this experience with our customer service team, I have taken a look and can't seem to find any emails within our system under your name or the email currently being used. I can confirm that our customer service team are extremely busy this time of year, that being said they will always do their upmost to help every customer and resolve any issues they may have as quickly as possible. If you could kindly get back in touch at hello@pand.co and further explain the issue you were having, and the reasons around this review. We will do our best to resolve this experience for you. Apologies again for any inconvenience this may have caused. Kind Regards, P&Co

Posted 1 year ago

“It Never arrived”

Helpful Report

Posted 1 year ago

“Very disappointed with my first purchase of P&Co. Thought the designs were cool but the fitting and quality were really bad.”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave us with your feedback. We are very sorry to hear that you are unhappy with the quality of your recent purchase. At P&Co we strive for quality in everything we do, whilst being mindful to create the best clothing as sustainably as possible, with that being said as a small company we are aware that there is always work to be improved upon. We are always keen to listen and take all feedback on board especially in regards to fit and quality, this is in order for us to modify our products accordingly. Each of our products are all different in nature and we do our best to outline this information in all of our product descriptions, however if you feel your product isn’t as you expected, please get in touch with our Customer Service Team hello@pand.co they will be happy to help! We apologise for the inconvenience caused. Kind Regards P&Co

Posted 1 year ago

“Really disapointed about my order. We are 3 weeks after order and still did not receive any delivery. I sended already several mails and no clear explanation…”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. I can see that you have reached out to us regarding your order to which our Customer Service Team have since responded to. We do receive a very high volume of queries, which are responded to accordingly, however, due to demand cannot respond as quickly as we would like, we do sincerely apologise for this. We hope that the solution we have provided gives you some clarity as well as a resolution that works for you, if you have any further questions regarding your order please do reach back out to us hello@pand.co we will happily provide any answers you may require. We are very sorry for the inconvenience caused on this occasion. Kind Regards, P&Co

Posted 1 year ago

“Worst shopping experience of my life. The jumpsuit is fine, definitely overpriced. And if you buy it you have to keep it bc the cost of return IS ON THE CUSTOMER! If you buy in the states the return is more expensive than the friggin jumpsuit. Don’t waste your money!”

Helpful Report

Posted 1 year ago

Hey,   Thank you for taking the time to leave us with your feedback. We are so very sorry to hear your experience shopping with us hasn't been as expected. Unfortunately, we are currently unable to offer Free Returns for US Customers, as a small company this is not yet possible. All shipping costs are the responsibility of the customer, we do our best to outline this as best as we can on the Help Centre section on our website. I can assure you that we are looking at a better solution for our customers which we do hope to implement soon. Many of our US Customers use USPS when returning to us as they can offer a cheaper option when making a return. Our jumpsuits are crafted from a durable cotton fabric with added stretch for wearability and comfort as well as antique brass metalware and finishings, all of these features are carefully considered enforcing our mindset of ensuring that we create with purpose, making the best clothing we can, as sustainably as we can. With that being said as a small company we are aware that there is always work to be improved upon. If you ever feel that you have received an item which you feel isn't as expected please do reach out to our Customer Service team hello@pand.co as they will be very happy to assist you! We sincerely apologise for any inconveniece caused on this occasion. Kind Regards, P&Co

Posted 1 year ago

P&Co is rated 4.8 based on 7,308 reviews