Hi,
We’re truly sorry to hear that you’re disappointed with the quality of your purchase. At Paradox London, we take great pride in our products, and each pair of shoes undergoes two stages of quality checks to ensure they meet our high standards. We do not send out worn pairs of shoes.
If your shoes do not meet your expectations, please reach out to us via email at hello@paradoxlondon.com. We are committed to resolving this issue for you.
Thank you for bringing this to our attention.
Kind regards,
Paradox London.
“Great service and delivery. The shoes were beautiful and amazing prices as they had a sale on. I would definitely recommend purchasing shoes from Paradox online.”
“First time order off Paradox London and I was not disappointed. Excellent service from start to finish. Love my wedding shoes and bag for my Son’s wedding. Highly recommend good quality shoes at a good price.”
“I saw the shoes I purchased online, but actually placed my order by phone.
The representative was so helpful and polite. I'm thrilled with my shoes.
the quality and price. They arrived on time. Really impressed with the service.”
“Excellent service as I had to return a pair as they were too big and within a week they had sent me a size down. Beautiful shoes and so comfortable for wide/bunion feet like mine”
“Disappointed I ordered ivory shoes for my wedding for them to turn up the colour white. Didn’t want to start exchanging and waiting more time so went elsewhere.”
Thank you for taking the time to leave us a review. We do apologise that on this occasion the shoes you ordered were not suitable. We always do our best to make sure each style is described to best represent the colour/features for the item. We will look in-to this and make sure the necessary updates are made.
If we can help with anything further, please do not hesitate to contact our wonderful customer care team at hello@paradoxlondon.com. We appreciate your feedback.
“Excellent company to deal with. Very responsive if you have an enquiry. Lovely shoes, delivered quickly. Would recommend them as a business and for their shoes.”
“Ordered 2 pairs very easily online, no fuss and clear, shoes arrived promptly and are well made and are very comfortable. Thank you Paradox, one very happy customer.”
