“The Pen Shop have just provided me with excellent service. I mistakenly requested refills for my MB which were wrong.
I explained the mistake to the Pen Shop folk who kindly have exchanged the refills with a minimum of fuss and quickly.
Much appreciated and thank you
Chris Davies”
“I had a very good experience from the Pen Shop from the minute I emailed them with a question which was very promptly answered to the ordering process to the very prompt delivery. The Pen looks very good and beautifully engraved. Thank you.”
“My poor rating sounds as if your service was poor, which it wasn't as the Waterman converter arrived quite safely with me on the promised day. Well done. My rating was poor because the item was so stiff it was nearly impossible to turn it. By working on it I have, I think, loosened it sufficiently to put it in my old pen. Sadly, when pushed into the nib element it seems insecure and potentially may become detached when in use or in my pocket. Having ruined a jacket many years ago I will be careful using this one unless there is something that would secure the convertor more thoroughly.”
“Really pleased with the website & also team very responsive & knowledgable when I rang with a couple of queries. Great service would highly recommend”
“I am delighted to have discovered The Pen Shop. They have a huge selection of pens covering a wide price range and their gift wrap service makes things even more special. I was particularly impressed with their customer services where I experienced prompt replies and immediate action. I would rate this company as excellent.”
“My first time buying from “The Pen Shop” my experience is great. I intended to purchase another pen that characterise me. Thank you for your speedy delivery.”
