“If you need pen supplies, this is absolutely the place to go. From my very first enquiry, their service was exceptional - prompt, helpful and genuinely attentive. The item I requested arrived the very next day, exceeding my expectations. Clear, consistent communication makes all the difference and this company delivers it effortlessly.”
“Really high quality pen, I liked the engravement addition and the refill options. I was only a tad confused with the peronsalised note as I thought it would be printed but it was hand-written by someone else which did take away from my own personalisation of the gift, however if that's what your looking for then it's actually a really nice touch, I just didn't realise it would be hand-written.”
“I ordered by mistake on line the wrong refills. I sent three e mails asking for correction and phoned at 9am on Monday.
However still sent the wrong refills
I dealt with
Sally
Colin
Samantha”
“Excellent company to deal with. I was kept informed about tye status of the order, the pen bought is beautiful and a query I raised was dealt with immediately.”
“Excellent service from The Pen Shop, from ordering the beautiful fountain pen as a Christmas present for my husband to odering refills this week. Very courteous, caring company.”
“I was very impresssed with the service I received from everyone at The PenShop. I have a Mont Blanc pen, but was unaware of what model, when I needed to order re-fills. The helpful gentleman on the phone answered all of those questions, including giving me details of what I should order to be compatible. I then ordered the WRONG re-fills, but The Pen Shop agreed to replace without further cost to me the correct refills. Excellent Service!!
James Bull”
